Introducing the Availability Issues Modal for Enhanced Booking Management

Hi there,

What's New?

We are excited to announce a valuable addition to the Lavanda PMS: the 'Availability Issues Modal.' This new feature is triggered when a selected unit or unit type becomes unavailable. It appears right after the 'Send offer', 'Progress to application', and 'Convert to booking' buttons, promptly notifying the PMS user of the change in availability.

Key Features:

• Instant Notification: The modal instantly alerts users when a chosen unit or unit type is no longer available.
• Improved Communication Flow: It ensures that PMS users can quickly communicate any changes to guests, maintaining a smooth booking experience.
• Enhanced Control: This feature aids in decision-making, whether to discuss alternative options with the guest or to proceed with an overbooking if necessary.

Why This Change?

The introduction of this feature addresses an area for improvement in the booking process. While our PMS allows users to lock in a specific unit upon converting an offer to a booking, the dynamic nature of inventory availability can lead to changes during the time delay between offer and booking confirmation. The Availability Issues Modal is our solution to keeping our users informed in real-time, enabling them to manage bookings more effectively and maintain excellent guest relations.

Short Description:

The Availability Issues Modal will activate during the 'Send offer', 'Progress to application', and 'Convert to booking' processes if the selected unit or type is no longer available, ensuring up-to-date communication with guests.

Impact:

This update enhances the accuracy and efficiency of the booking process, ensuring that both PMS users and guests are well-informed, leading to better management of expectations and overall guest satisfaction.

Getting Started:

This feature is now live and operational as of 13th December 2023.