Introducing Payment and Deposit Receipt Refunds with Enhanced Allocations

Hi there,

What's New?

We're thrilled to unveil a new feature in our latest update to Lavanda PMS: Payment and Deposit Receipt Refunds with allocations. This enhancement streamlines the refund process, offering more flexibility and control over financial transactions within the platform.

Key Features:

• Refund Capability: Directly refund payment receipts, including deposit receipts, from the receipt document itself, ensuring a smoother refund process.
• Integrated Payment Solutions: For card payments processed via Stripe, refunds are seamlessly directed back to the original card, with considerations for expired cards to ensure a hassle-free experience.
• Manual Payment Refunds: For payments recorded manually in the PMS, the system guides users to execute refunds using the original payment method, maintaining consistency and traceability.
• Refund Notes and Allocations: Each refund generates a detailed refund note, automatically allocated to the corresponding receipt for accurate financial tracking.
• Flexible Refund Amounts: The system supports full or partial refunds, accommodating situations like overpayments or corrections, providing greater flexibility in handling financial adjustments.

Why This Change?

This feature represents a significant step forward in providing a more intuitive and efficient user experience, aligning with industry standards and expectations. The addition of this feature is part of our ongoing commitment to enhancing the financial transaction capabilities within Lavanda PMS, paving the way for future updates focused on payment and refund processes.

Important Notes:

• Certain payments, such as SEPA/DD and OTA payout receipts, cannot be refunded using this feature, but can be recorded as reversed, with ongoing developments to enhance OTA-initiated refunds.
• This update enables the refund of deposit receipts. However, down payment receipt refunds will continue to follow the existing workflow, ensuring proper management of down payment refunds.
• Upcoming releases will remove current restrictions on manual allocations and deposit receipt allocations, further enhancing the platform's financial management capabilities.

Impact:

This new feature simplifies the refund process, providing our customers with a more streamlined and user-friendly experience. It ensures greater accuracy in financial management, reinforcing trust and reliability in our platform.

Getting Started:

Customers can start utilizing this new refund workflow immediately following the update. For detailed instructions and more information, please visit the 'Settings' section within the Help Section of Lavanda PMS.

Warm regards,

Team Lavanda