Overbookings Report

Hi there,

What's New?

Lavanda has released a new Overbookings Report as part of our standard reporting library. This enhancement empowers operational teams with the visibility they need to proactively manage overbooked reservations by reviewing impacted bookings and resolving them with ease.

Key Features:

• Overbookings Report

What’s changed?

A new report has been added to the reporting suite that displays all current overbookings across the platform.

Why was this changed?

To give customers a clear overview of overbooked reservations and the ability to resolve issues efficiently.

• Linked Bookings for Easy Resolution

What’s changed?

Each overbooking entry includes direct links to the affected bookings.

Why was this changed?

To streamline the resolution process—users can quickly access bookings to amend, cancel, or move them as needed.

• Clear Summary of Overbooking Volume

What’s changed?

The report includes a count of total overbookings within a defined period.

Why was this changed?

To help operational teams track and reduce overbooking trends over time.

Why Have We Made This Change?

Overbookings can cause operational disruption and guest dissatisfaction. By making this information easily accessible via reporting, customers are better equipped to identify and act on overbooked stays before they result in service issues. This update is part of our continued efforts to improve visibility and usability across Lavanda PMS.

Impact:

• Enhances operational oversight of booking anomalies
• Reduces risk of guest issues due to overbooking
• Supports timely and informed decision-making by customer teams

Availability:

This report is available to all customers from 11th April as part of the standard reporting library.

Getting Started:

The report can be accessed directly via the Reporting module in Lavanda PMS. Look for the “Overbookings” report under Operations.

Warm regards,

Team Lavanda