[ICYMI] Updated Underwriting Requirements Went Live 3/1/26

The Update: New underwriting (NTP) requirements are live for all new sales from 3/1/26. We're building a platform to support our partners for the long term, and that means setting a high bar for sales and installations.

​[1 of 4] New NTP Requirement: Customer Utility Bill is now an NTP requirement for all new sales.

• Accounts with overdue utility balances will be stipulated until proof of full balance payment can be provided.
• Full bill required. No exceptions will be granted.

[2 of 4] 150% Offset Restriction: System sizes are capped at 150% of customer usage.

• Calculation determined via customer utility bill (new NTP requirement).
• Flagged accounts will be stipulated for size reduction via a change order.
• No exceptions will be granted. Our policy will evolve toward more strict offset caps based on utility requirements later in 2026.

[3 of 4] Subsidized Rate Plan Customers: Customers on LMI (Low/Middle Income) Rate Plans, such as California's CARE plan, are only accepted at our lowest rate tier.

• CARE or LMI plans identified via utility bill
• Accounts will be stipulated and can proceed only at our lowest available solar kWh rate (no escalator restrictions apply)
• No exceptions will be granted.

[4 of 4] Acceptable Docs for ACH Verification: Bank statements are no longer be accepted for ACH confirmation.

• Most customer accounts will continue to auto-verify without additional docs.
• If necessary, some customers will be prompted for a voided check to verify.
• There are no other changes to our ACH requirements or process.
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