VoIP and AI Receptionist

Hi there,

We're excited to introduce Prospyr VoIP, an integrated business phone solution that helps your practice manage every patient call from one place. From essential call routing to AI powered call handling, Prospyr gives your team the tools to communicate more efficiently, reduce interruptions, and create a better patient experience.
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Overview Articles: VOIP & AI Receptionist

What's New:

VoIP Basic
Essential calling and routing, built directly into Prospyr.

Bring your practice phone system into Prospyr with everything you need to manage day to day calls. Make and receive business calls, route patients to the right team members, create ring groups, manage voicemail, and forward calls to mobile or external numbers.
Includes:

• Inbound and outbound calling
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Business and after hours routing

VoIP Advanced
Smarter communication with deeper visibility and automation.

Everything included in VoIP Basic, plus advanced tools that help your team better manage, understand, and follow up on every patient conversation. Gain greater visibility into call activity, improve workflows, and create a more seamless communication experience.
Includes everything in VoIP Basic, plus:

• Call recording
• Call transcription
• AI powered call analytics
• Custom IVR phone menus
• Automated SMS follow up

AI Receptionist (available after VoIP integration)
An AI powered front desk that answers, assists, and takes action for your patients.

Available as an add on to VoIP Basic or VoIP Advanced, the AI Receptionist helps your practice stay connected around the clock. It can answer incoming calls, respond to common patient questions, book and reschedule appointments, provide relevant patient information, send SMS follow ups, and transfer callers to the appropriate team member whenever personal assistance is needed.
Includes:

• AI call answering
• Appointment booking and rescheduling
• Patient questions and information retrieval
• Intelligent call handling and routing
• Automated SMS follow up
• 24/7 availability