Prospyr News Center

Hi there,

New Feature Announcement:
We're excited to introduce Instagram Direct Message Integration! A new way to manage and respond to Instagram DMs from one centralized inbox in Prospyr. This integration helps streamline communication, improve response times, and keep patient conversations organized without leaving Prospyr.
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Training material here

What's new:

• Receive and respond to Instagram Direct Messages from within Prospyr
• Use AI Assistant to generate replies, or respond manually as a team
• Match Instagram conversations to existing patient profiles for a complete communication history

Instagram DM Integration helps your team stay connected with patients on the platforms they already use, making it easier to convert inquiries into appointments and keep every conversation in one place.

Hi there,
We're excited to introduce the Patient Table! A redesigned patient list experience that makes it easier to view, filter, and manage patient information. The Patient Table provides advanced filtering tools, saved views, and export capabilities to help your team quickly find the information they need.
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Please review the Training Material here
What's new:

• View patient information in an organized table layout
• Navigate patient lists with horizontal scrolling
• Use AI-powered and custom filters to quickly find patients
• Save frequently used filter views for future use
• Access preconfigured filters for common patient groups
• Export patient lists and filtered results to CSV

The Patient Table helps your team work more efficiently by making patient data easier to search, organize, and analyze.
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Hi there,

he Prospyr Mobile App has been expanded beyond photo capture, giving your team access to scheduling, patient management, and communication tools directly from a mobile device.
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Learn more at Mobile App Help Desk

What's New:

• View and manage your schedule from the app
• Create new patients and appointments
• Check patients in on the go
• Access patient information from your mobile device
• Communicate through SMS and the Patient Portal
• Call patients directly from the app
• Manage notification preferences

With these enhancements, you can manage more of your daily workflow without returning to your desktop, helping your team stay connected and productive wherever they are.

Hi there,

We're excited to launch Waitlist! A new feature designed to keep schedules full and make it easier for patients to get in sooner. Waitlist helps practices automatically fill canceled appointments by notifying eligible patients when an earlier opening becomes available.

Learn more at Waitlist Help Desk

What's new:

• Fill canceled appointment openings automatically
• Allow patients to join the Waitlist from Online Booking
• Auto Broadcast notifications through email and text
• Configure timing buffers and availability preferences
• Reduce manual scheduling work for your team

Patients get earlier appointment opportunities while your team spends less time managing cancellations manually.

Hi there,

We've added new customizations and embedding options to make your online booking pages even more flexible and easier to tailor to your practice.
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Learn more at Online Booking Help Desk

What's new:

• Lock booking pages to a specific provider
• New embedding options including drawers, modals, inline, and floating button
• Custom font selection

These updates give your team more flexibility when promoting providers, creating booking experiences, and embedding online booking directly into your website.
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Hi there,

Track consumables directly from Photo Markup to improve accuracy, save time, and simplify inventory management.

Learn more at Photo Markup Help Desk
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What's New:

• Link consumables directly to injection points in Photo Markup
• Select consumables and lot numbers associated with the service being performed
• Automatically track units and quantities used during treatment
• Inventory updates automatically when the markup is saved
• Improved Photo Markup experience with more intuitive injection point tools

These updates help streamline treatment documentation while improving consumable tracking and inventory accuracy. Teams can continue using Photo Markup as part of their existing workflow while gaining automated inventory management and more detailed treatment records.

Consultation View
We've added new tools to make customizing and presenting patient photos faster and more flexible.
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What’s New:
• Quick Save Before & After button for faster image creation
• Custom image sizing options for different formats and use cases
• Add marketing assets, such as logos, directly to images

These updates make it easier to create polished patient visuals for consultations, before-and-afters, and marketing while streamlining your workflow.
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Learn more at Consultant View Help Desk

Hi there,

Digital Quotes help streamline the quoting process, reduce back-and-forth, and give patients a smoother experience from quote to payment.

What’s new:
• Create and send digital quotes directly through Prospyr
• Patients can review pricing online
• Patients can sign required forms and submit payment digitally
• Quote status updates once the patient completes the required steps

Learn more at Digital Quote Help Desk

Hi there,

We’re excited to launch Rewards! A new feature designed to help practices increase patient engagement, encourage repeat visits, and build stronger patient loyalty.

What’s new:

• Create customizable patient rewards programs
• Reward referrals, purchases, and patient actions
• Patients can track and redeem rewards through their Patient Portal
• Monitor rewards activity and performance from the Rewards Dashboard

With Rewards, practices can create more engaging patient experiences while encouraging long-term
retention and repeat bookings.

Learn more at Reward Help Desk

Hi there,

We’ve made improvements to our intake and consent form PDF generation to enhance both formatting and overall readability.

What’s new:

• Cleaner, more structured layout
• Improved formatting for easier review and documentation
• Better organization of patient responses and clinical details
• More polished, professional output for records and compliance

You’ll notice a more streamlined experience across both intake forms and consent documents , making it easier for your team to review and store patient information.

These updates are now live — no action needed on your end.

As always, we’d love your feedback as you start using the updated PDFs.