Prospyr News Center

Hi there,

We’re excited to introduce the Unified View for patient conversations in Prospyr. You can now see your full communication history with a patient in one place and choose how you want to reply.

Learn more HERE

What’s new:

• View patient conversations across multiple communication channels in one place
• See text messages, Patient Portal messages, AI Widget messages, social messages, and calls
• View conversations tied to individual practice phone numbers
• Choose how you want to reply directly from the conversation
• Create internal notes or start a call from the same view
• Choose which practice phone number to send a message from

The Unified View makes it easier to understand the full patient conversation and respond from the right channel without jumping between separate message threads.

Hi there,

We’re excited to introduce a faster way to count inventory in Prospyr. You can now run an inventory count by location or category, compare what’s physically on hand to what Prospyr expects, and submit the count for administrator review.

Learn more HERE

What’s new:

• Count inventory by location, category, product name, or scan a barcode
• Compare counted quantities to what Prospyr expects
• Submit completed counts for administrator review and approval
• Review variances and approve or flag inventory count results

Quick Inventory Count makes it easier to complete physical inventory checks and keep your Prospyr inventory records accurate.

Hi there,

We’re excited to introduce commission reporting in Prospyr. You can now create a custom commission report to review provider commission data and get greater visibility into commission results.

Learn more HERE

What’s new:

• Create a custom commission report in Prospyr
• Review provider commission results in one place
• Customize the report to focus on the commission data most relevant to your practice
• Use detailed commission data to better understand and validate provider payouts

Commission reporting makes it easier to review commission performance and access the information you need to understand provider compensation.

Hi there,

We’re excited to introduce self-service commission setup in Prospyr. You can now create, configure, preview, and publish provider commission plans directly in Prospyr.

​Learn more HERE
​
​What’s new:

• Create and manage commission plans directly in Prospyr
• Assign providers and choose eligible commission types
• Set default commission rates and create category-specific or individual item rules
• Configure provider attribution, refund behavior, and flat commission settings
• Preview how your rules would have calculated commission during a completed month
• Choose an effective date and publish your commission plans when you’re ready

Self-service commission setup gives you more control over how provider compensation is configured and makes it easier to manage commission rules as your practice evolves.

Hi there,

Feature Update: Google Calendar Reconnect

We’ve made improvements to Google Calendar to make it easier to get reconnected. Prospyr can now detect when this happens, pause your sync, and alert you when action is needed.

Learn more here

What to know:

• You may receive an email or in-app notification letting you know your Google Calendar needs to be reconnected
• Reconnect directly from Settings → User Settings → Calendar
• On your initial reconnect, we recommend clicking Resync to make sure your appointments are fully caught up
• If your Google Calendar disconnects again, simply reconnect it as soon as possible to resume syncing.

Hi there,

We’re excited to introduce Conversation Assignment & Notifications. You can now assign patient conversations to specific team members and customize how you’re notified about activity on conversations assigned to you. This makes it easier to manage conversation ownership and ensure your team stays on top of patient messages.

Learn more here

What’s new:

• Assign, reassign or unassign conversations to specific team members
• Automatically assign an unassigned conversation to yourself when you interact with it
• Filter conversations by assignee
• Customize notifications for your assigned conversations with In-App, Email, SMS, and/or Push notifications

Conversation Assignment & Notifications helps your team stay organized by making it clear who owns each patient conversation and keeping team members informed when their assigned conversations need attention.

Hi there,

New Feature Announcement: Prospyr and InBody Integration
We’re excited to introduce the InBody Integration. You can now connect your InBody account with Prospyr to automatically sync InBody scan data to the corresponding patient chart. This makes it easier to access body composition data alongside the rest of your patient information in Prospyr.

Learn more here

What’s new:

• Connect your InBody account directly with Prospyr
• Automatically sync InBody scan data to the corresponding patient chart
• Access InBody data alongside other patient information in Prospyr

The InBody Integration helps keep patient data in one place by automatically bringing InBody scan results into Prospyr.

Hi there,

We're excited to introduce Prospyr VoIP, an integrated business phone solution that helps your practice manage every patient call from one place. From essential call routing to AI powered call handling, Prospyr gives your team the tools to communicate more efficiently, reduce interruptions, and create a better patient experience.
​

Overview Articles: VOIP & AI Receptionist

What's New:

VoIP Basic
Essential calling and routing, built directly into Prospyr.

Bring your practice phone system into Prospyr with everything you need to manage day to day calls. Make and receive business calls, route patients to the right team members, create ring groups, manage voicemail, and forward calls to mobile or external numbers.
Includes:

• Inbound and outbound calling
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Business and after hours routing

VoIP Advanced
Smarter communication with deeper visibility and automation.

Everything included in VoIP Basic, plus advanced tools that help your team better manage, understand, and follow up on every patient conversation. Gain greater visibility into call activity, improve workflows, and create a more seamless communication experience.
Includes everything in VoIP Basic, plus:

• Call recording
• Call transcription
• AI powered call analytics
• Custom IVR phone menus
• Automated SMS follow up

AI Receptionist (available after VoIP integration)
An AI powered front desk that answers, assists, and takes action for your patients.

Available as an add on to VoIP Basic or VoIP Advanced, the AI Receptionist helps your practice stay connected around the clock. It can answer incoming calls, respond to common patient questions, book and reschedule appointments, provide relevant patient information, send SMS follow ups, and transfer callers to the appropriate team member whenever personal assistance is needed.
Includes:

• AI call answering
• Appointment booking and rescheduling
• Patient questions and information retrieval
• Intelligent call handling and routing
• Automated SMS follow up
• 24/7 availability

Hi there,

We're excited to introduce the PatientFi Financing Integration. You can now enroll new patients in PatientFi and process financing directly from an invoice in Prospyr. This streamlined workflow makes it easier to offer flexible payment options and provide a seamless checkout experience.
​

Education guide: here

What's new:

• Enroll patients in PatientFi directly from an invoice
• Complete the PatientFi application and receive an instant financing decision
• Process PatientFi payments without leaving Prospyr

The PatientFi Financing Integration simplifies the financing experience for both your team and your patients by bringing enrollment, financing, and payment into one seamless workflow.

Hi there,

New Feature Announcement:
We're excited to introduce Instagram Direct Message Integration! A new way to manage and respond to Instagram DMs from one centralized inbox in Prospyr. This integration helps streamline communication, improve response times, and keep patient conversations organized without leaving Prospyr.
​

Training material here

What's new:

• Receive and respond to Instagram Direct Messages from within Prospyr
• Use AI Assistant to generate replies, or respond manually as a team
• Match Instagram conversations to existing patient profiles for a complete communication history

Instagram DM Integration helps your team stay connected with patients on the platforms they already use, making it easier to convert inquiries into appointments and keep every conversation in one place.