AML Compliance Enforcement - Now Built Into Realhub

Overview

From 1 July 2026, real estate agents in Australia become regulated reporting entities under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). As designated service providers, agents are now legally required to complete Initial Customer Due Diligence (CDD) on vendors and purchasers before commencing any designated service — including ordering property marketing.

Non-compliance isn't optional. It carries significant regulatory penalties, and the obligation sits with every agency acting on behalf of a vendor or purchaser. We recognised early that this couldn't be left to manual processes or individual memory — it needed to be enforced at the platform level.

What's New

Realhub now includes AML Compliance Enforcement — a platform-level gating mechanism that prevents two critical campaign actions from being taken until vendor AML due diligence is confirmed complete:

1. Approving a quote for a Property Marketing campaign
2. Placing a new order on a Property Marketing campaign

Until the vendor's AML status is confirmed (either via your connected CRM or manually by an Agency Administrator), these actions are locked with clear messaging explaining why and what to do next.

How it works at a high level

• Brand-level control — AML Compliance Enforcement is a brand/franchise group setting that can be toggled ON by Brand Administrators. When enabled, it applies across all agencies under that brand.
• CRM-sourced status — For campaigns linked to a CRM (Agentbox, Box+Dice, Rex, MyDesktop, VaultRE, etc.), the vendor's AML completion status flows in automatically via your existing data feed. No additional manual step required for CRM-connected campaigns.
• Manual override for non-CRM campaigns — Where no CRM link exists, Agency Administrators can manually confirm vendor AML status.
• Audit trail — Every gated action (blocked or approved) is logged for AUSTRAC compliance reporting. Your existing activity logs capture who attempted what, when, and the AML state at that time.
• Non-disruptive to existing work — Only Property Marketing campaigns are gated. Agent & Agency Marketing campaigns are unaffected. Orders already placed are not retroactively impacted.

What users will see

When enforcement is active and AML status is incomplete, users will see the Approve Quote and Order New Item buttons disabled with a clear explanation — either that AML compliance hasn't been confirmed, or that the status hasn't been received from the CRM yet. The messaging guides users to the appropriate next step (check with their compliance officer or ensure CRM linkage).

Finance reviewers in the 2-step quote approval workflow follow the same rules — they can still view and review quotes, but cannot approve until AML status is confirmed.

Why this matters for your business

• Regulatory protection — Prevents your team from inadvertently breaching AML/CTF obligations
• Consistency — Enforcement is platform-wide, not reliant on individual process adherence
• Transparency — Clear messaging at the point of action, not buried in policy documents
• Audit-ready — Every enforcement event is logged, giving you a compliance trail without additional effort

AML Compliance Enforcement is available now for brands to enable ahead of the 1 July 2026 regulatory deadline. Contact your Brand Administrator to switch it on, or reach out to our team if you'd like a walkthrough.

For more in depth information and how to access and use these new functions, check out our help docs here.