Send your contacts one-on-one text messages directly from Swivel!

While sending a broadcast text message allows you to communicate with your contacts in large quantities, sometimes you need to send a more tailored message directly to a contact.

Now you can send any contact a one-on-one text message and receive reply notifications directly from your Swivel account. Yes, it's that simple! 💬🔔

Sending a Conversational Text Message

To send a text message directly to a contact, users can select the Text Message button in the contact engagement bar. This will open a conversation window to send a new message and view previous messages to that contact. If a contact replies to a message, it will also appear in this window.

Text Message Notifications

When any contact in your account replies to a text message, users can view their message notifications by selecting Messages from the top navigation bar. Users can view all messages, filter by only unread messages, and even open up the text conversation window directly from the Message notifications.

Before using text messages, you must register the phone number and campaign. Please visit the Text Campaigns collection to review pre-requisites, instructions, and FAQs to get started.

Check out more helpful tips and FAQs at our knowledge-base link below.