Check your performance and time-on-task

We're very excited to share our latest bumper feature, time-on-task 🏄

Teams who use Dixa, Intercom or Zendesk can now visualise and report on the amount of time surfers spend correctly following their schedules.

By checking time-on-task managers can learn how their team works best and improve their schedules. It also gives insight into how a surfer is doing, lagging scores can be a key indicator that a surfer needs more training or personal support.

So what's so great about it?

• 🤝 Time-on-task data is shared transparently from manager to surfer, giving surfers full ownership over their own performance
• 🔎 Surfboard uses ticket data to check if the surfer was correctly following their schedule as well as how productive they were
• 👌 Surfers are never penalised for taking breaks, attending meetings or doing offline tasks like admin

Learn more about this feature in our help centre