Create the perfect shift schedule, in one click!

We've scaled up our auto-schedule shift tool to give you the power to generate a shift schedule, optimising for coverage, contracts and labour laws.

Click the '🪄 Fill' button under an agent's name to fill all their remaining contracted hours.

We've updated our schedule editing toolbar to make editing faster and easier.

• Activities and plans are now split across two tabs.
• View all your breaks and activities in one list, with new labels to identify service and non-service activities.
• Search and sort your activities to find the one you're after, faster.

The agent skill filter is now applied by default when you create an activity rule, making it easier than ever to ensure you have the right agents scheduled on the right tasks.

Schedule the perfect shift, in a click. Let Surfboard do the hard work for you,.

The system will combine the contractual requirements of the agent, including min. and max. daily or weekly hours, rest time, with the forecasted staffing requirements to find the best time to schedule the shift

Monitor the coverage your shifts provide to avoid periods of over or understaffing. Use forecast-data to create efficient, demand-led schedules with ease.

• A simple, at-a-glance, graphic providing feedback on the efficacy of your team’s shift from within the schedule.
• Filter your view to focus in on specific channels or agents to refine your plans.
• Hover over individual intervals to focus in on specific times of day.
• Provides instant feedback on any staffing changes.

Gain more flexibility when viewing performance data. Choose to view performance for all surfers within the organisation, multiple teams, or multiple surfers simultaneously.

You can now forecast up to 12 months into the future, giving you more data to feed into your long-term capacity planning and strategy.

Choose the granularity you want to view data in to zoom out or in as needed.

Schedule tech on-call or out of hours support using our new 'fill' shift type.

This new shift type fills any remaining space in a day, perfect for scheduling on-call or additional responsibilities alongside surfer's standard shifts.

Data on each shift can be exported in accurate timesheets to streamline payroll and remove errors.

A label and countdown timer now shows on agent's current scheduled activity, making it easier to check their schedule at a glance.

Remove the hassle of attrition and hiring with our new on and offboarding tools.

Simply add a start or end date to any surfer's profile and Surfboard will ensure that your schedules and coverage is accurate, while also taking care of system access for you.

These new capabilities allow you to plan further ahead of time, without disrupting the continuity of your schedules, while also providing better visibility to the rest of the team.

Read our help article to find out more