Shift coverage

Monitor the coverage your shifts provide to avoid periods of over or understaffing. Use forecast-data to create efficient, demand-led schedules with ease.

• A simple, at-a-glance, graphic providing feedback on the efficacy of your team’s shift from within the schedule.
• Filter your view to focus in on specific channels or agents to refine your plans.
• Hover over individual intervals to focus in on specific times of day.
• Provides instant feedback on any staffing changes.