Real-time schedule dashboard

Your new real-time schedule dashboard provides a comprehensive overview of your entire customer support function, allowing you to efficiently manage and optimise your resources.

With the ability to monitor operations from a bird's-eye view, you can stay agile and responsive to the dynamic needs of your customers.

• Gain instant insights into ongoing customer support activities across the day.
• Quickly respond to unexpected peaks in customer queries or service requests. Easily redeploy additional capacity to high-priority channels or specific tasks.
• Optimise resource allocation to ensure efficient handling of customer interactions.
• Ensure that critical issues are addressed promptly by directing resources accordingly.
• Adjust surfer schedules on the fly to meet changing demand and seamlessly update them with Surfboard’s instant publishing tools and Slack integrations.