New
Real-time time-on-task
Shared by Jack
• May 31, 2024
- Time-on-task now shows live surfer behaviour (<5mins), making real-time management easier than ever.
- Surfboard supports real-time adherence for Zendesk, Intercom, Dixa and a new addition of Aircall. Combine data from multiple platforms to make informed real-time decisions, faster.
- Keep an eye on who’s on or off-task from the team page. Easily identify whose working hard, off-task or on a break without the need to click through. Perfect for overcoming peaks and break times where every minute counts.
- Our unique metric, time-on-task, combines adherence with productivity to give you transparency over what surfers are working on and how. When hovering over the activity timeline, you can now view the IDs of the tickets the surfer worked on, including the ability to open up URLs directly, making spot checks or investigation easier.