ThinkReservations News Center

ThinkMessenger survey templates now support delays.

By default our system will wait 15 seconds before sending an automatic follow-up message for a survey. This is done to appear more human in your response. The delay can be configured per survey by editing it in Settings > Survey Templates.

Originally announced August 1st, 2023.

Your enhanced search page is now enabled for all users. This is the results page that is shown after you search for a guest's name or confirmation ID from the magnifying glass icon.

The search page sports a slick new look to match the rest of ThinkReservations, and includes a new column to display the balance of the reservation. The status is also more useful on this special report.

Originally announced August 1st, 2023.

It's official, the Old Navigation is now retired

July 27th, 2023, our Old Navigation Menu clocked out for the last time. Moving forward, our New Navigation Menu provides a more sleek, mobile friendly design, easy access to tasks, help/support center and messages to all ThinkReservations customers. Your account is already displaying the current navigation menu iteration and no action is required.

The New Navigation is designed to be mobile-friendly and responsive. It adjusts each page to the size of the screen on your device to create an optimized interface for use on that device. But not to worry - if you prefer to manually zoom in & out on your calendar, the mobile friendly element can still be disabled in your settings.

To choose your view, you'll simply head to Settings > Feature Flags. where you can choose to enable mobile view support or not.

If you have questions or comments, our support team is always available for you.

Originally announced July, 27th, 2023

The All-New Broadcast feature allows ThinkMessenger users to send text messages to all of your guests at once. This is a great way to communicate important information, such as changes to check-in procedures, weather alerts or events that may be relevant to guests on a specific date -- while also being able to enhance their stay with personalization.

Interested in learning more about ThinkMessenger?

Use the megaphone button in ThinkMessenger to get started with your first broadcast message!

Originally announced July, 25th, 2023

With Digital Registration, your guests can register for arrival to your property online, to speed up their check in process, on any smartphone, tablet or desktop. This gives guests flexibility to register at their convenience and reduces the need for wait time and lines at the front desk. Peruse the Digital Registration Portal: Walk Through support article for more details on how to leverage this feature in your ThinkReservations account!

These features are a reflection of our commitment to your business. We listen to your needs and develop the tools your business requires to succeed.

If you are interested in learning more about ThinkReservations' enhancements, please contact our customer support team.

We hope you enjoy these new features!

Originally announced July, 25th, 2023

We hope you are finding the recent product improvements to ThinkReservations valuable in streamlining your reservation management processes. We are excited to continue with our summer updates that will further enhance your experience and provide greater flexibility in managing your reservations. Here are the latest improvements:

Introducing "No Show" Status

We have implemented a new "No Show" status for reservations. This status will be reflected within the reservation details and reports, such as the arrivals report and front desk page. It allows you to easily identify and track reservations that have been marked as no shows. Please note that this status does not impact the reservation calendar, as the reservations will still be displayed but with a new question mark symbol icon (if enabled) for quick identification.

Expanded Customer Search Functionality

We have enhanced the customer search functionality by adding more search parameters. You can now search your customer database by on City, State, Postal Code, and Phone Number. Additionally, we have updated the search field to display these new options, making it easier for you to find specific customer information quickly and efficiently.

Task Rules for Item Due Dates

In response to your feedback, we have made updates to our Item Task Rules feature. You can now set up rules where the task is due immediately upon the item being added to the bill. This enhancement ensures that the necessary tasks are promptly assigned and addressed, improving your operational efficiency and ensuring timely completion of important tasks.​​​​

If you are interested in learning more about ThinkReservations' enhancements, please contact our customer support team.

Originally announced July, 3rd, 2023

We hope you have been enjoying the recent enhancements we made to ThinkReservations. We are thrilled to inform you about some additional features and improvements .These updates are designed to further empower you in managing your reservations and promotions effectively. Here are the latest improvements:

Control Default Occupancy for availability search

You now have the ability to control the default occupancy in the booking engine. This feature allows you to customize the default number of guests on your booking engine search page according to your specific requirements, providing a more personalized and seamless booking experience for your guests.

"Exactly" Option in Advanced Booking Settings within Promotions

We have added an "Exactly" option in the Advanced booking setting dropdown within the Promotions feature. This enhancement offers you more flexibility and precision in configuring your promotional offers, ensuring they align perfectly with your promotional strategies.

Restrict Rate Adjustments with promotions

We understand the need for greater control over promotional rates. With this update, you can now restrict promotional rate adjustments for specific days of the week. This feature provides you with increased control and helps you manage your rates more effectively.

Expanded Tax Details

In response to your feedback, we have updated the booking engine to include an "expand" option for Taxes, which is now called Taxes and Fees. This enhancement allows you to view individual line items instead of just the total amount, giving you better visibility and understanding of the tax breakdown for each reservation.

We continue to progress on our slate of improvements we are sharing with you over the coming weeks. If you are interested in learning more about ThinkReservations' enhancements, please contact our customer support team.
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We hope you enjoy these new improvements!

Originally announced June 23rd, 2023

We are delighted to share with you the recent enhancements we made to ThinkReservations. These updates are designed to further empower you in managing your reservations and promotions effectively. Here are the latest improvements:

Updated Folios Tab

We have revamped the Folios tab to provide a smoother user experience. Now, when you navigate to the Folios tab, the focus will automatically be set on the first folio, allowing you to quickly access the relevant information without any additional clicks. This improvement will save you valuable time and streamline your workflow

Print Button in View Email Mode

We have added a Print button to the view email modal on the History tab. Now, when viewing emails related to reservations, you can conveniently print them with a single click. This feature will simplify your record-keeping process and enable you to maintain a physical copy whenever necessary.

Print Button on Front Desk Page

To further enhance your printing capabilities, we have introduced a new print button on the Front Desk Page. This addition aims to improve your efficiency during guest interactions and streamline your operations.

Improved Groups Page Loading Speeds

We understand the importance of a smooth and swift reservation management process, especially when dealing with group bookings. We have optimized the Groups page loading speeds, resulting in significantly improved performance. You will experience a noticeable decrease in the loading time, enabling you to manage group reservations more efficiently and provide a seamless experience to your guests.

Originally announced June 16th, 2023