ThinkReservations News Center

The new reservation workflow has been optimized for use on mobile devices. On a mobile device, you’ll notice that the first screen you’re familiar with on desktop is split into two pages. First, you’ll enter the guest’s search criteria - dates, guests, special rates. Click “Find Available Rooms” to see results for your search and choose a room and corresponding rate type for your guest.

Repeat guest reservations are now flagged on the reservation calendar with the already-familiar star icon. This can be disabled or enabled by navigating to Settings > Reservation Calendar, where you will see a checkbox for "Repeat Customer Icon".

We now offer users more flexibility at the time of editing items on a guest bill. First, any time you change the price of an item in the reservation you will be able to set a specific price, or modify based on a percentage or dollar amount. This will remove the need to use a calculator when adjusting prices.

Second, you can now adjust multiple items at once. To do this you must multi select all the items you want to modify before clicking the Edit button. To multi select, use the Shift, or Ctrl/Command key. (Or use both together.)

See here to learn more about how to edit items on a reservation.

Originally announced August 18th, 2023.

We now limit the automated follow-up reply for surveys to 7 days. If the guest doesn’t reply to the survey within 7 days, no automated reply will be sent to the next message the guest sends. This helps prevents situations from occurring where an automated reply could be generated based on communication that is happening in the future about a new reservation.

Originally announced August 18th, 2023.

We've updated the front desk page to be sorted by all Arrivals, followed by all Departures, and lastly all Staying Over reservations.

We've also added the white and green star icon indicating return guests to this special report. We hope this helps make easier your daily processes by giving more useful information in one simple view!

Originally announced August 18th, 2023

When taking a reservation over the phone, the “New Reservation” workflow now shows upsell options after you select a room. Just like in your booking engine, these upsell options will be filtered based on the guest's stay details. This helps your staff bring in more revenue and ensures that your staff is only suggesting upsells that are relevant to the guest's needs and what the property can deliver.

To use the “New Reservation” workflow, go to the reservation calendar and without selecting any dates on the calendar, click the “New” button at the top right.

Originally announced August 18th, 2023.

ThinkMessenger users now have an option to send an automated text immediately after a reservation is confirmed. This is a great way to start the conversation with your guest if you're interested in encouraging future communication via text.

Head to Settings > Message Rules to set it up.

Originally announced August 18th, 2023.

New toggle option within Digital Registration

When you click on Settings > Digital Registration, a new toggle called “Require guests to accept the Terms & Conditions and Cancellation Policy” has been added. This allows your guests to be prompted and required to to agree to our full terms & conditions and cancellation policy before they can complete the digital registration.

Originally announced August 1st, 2023.

Gain more insights into qualifiers.

If you click on Settings > Rate Types, you will find a new column called “Qualifier” to easily see which rates are for All Guests, Promotional Code, Customer Group, or Staff Only. This makes your rates easier to manage and saves you time from having to click on the rate type to audit.

Originally announced August 1st, 2023.

The New Reservation popup modal and the Add Room Modal have improved logic when managing staff only rates. A staff only rate (example: OTA rate) will only show up if you choose the new “Staff Only” option in the “Special Rates” drop down. This means that when you initially open up the modal, the results visible will match what you've programmed your guests to see on the booking engine.

Click the New button before selecting dates on the calendar to see the improvements.

Originally announced August 1st, 2023.