Oct 2026: yayloh Inbox, MCP and Manage v2

This fall, we've been busy making yayloh AI first. One place for returns and customer emails, more you can set up yourself, and your data open to your own tools and AI assistants like Claude.

✅ Launched

Features

1. yayloh Inbox: Handle customer emails right next to the return they're about. Send and receive emails from your own support address, without switching tools. [read more]
2. Manage v2: See at a glance what needs your attention. Return requests are grouped by their next step, such as label errors, action needed and delayed requests. [read more]
3. yayloh MCP: Connect AI assistants such as Claude to your yayloh data, and ask questions about your returns in plain language. [read more]
4. Open API V2: More data for your own systems, including reporting, shipments, finance and your Manage queue. V1 keeps running alongside. [read more]
5. Order event webhooks: Send order events to your ERP or warehouse system as they happen. Set it up yourself under Settings > Webhooks. [read more]
6. Self-service carriers & routes: Set up your carriers and decide which carrier handles returns from which countries, all by yourself under Settings > Carriers & Routes. No more waiting on us to add a new market or switch carriers. [read more]

Fixes & Enhancements

1. Verify your own email domain: Send Inbox replies and return emails from your own address, set up yourself in Settings. [read more]
2. Edit delivery information: Missing delivery carrier causing a label error? Add it on the order yourself and retry. [read more]
3. Edit return requests via the in-store form: Adjust a return request through the in-store form, making both in-store drop-offs and changes to regular registrations easier to handle. [read more]

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️