yayloh News Center

This fall, we've been busy making yayloh AI first. One place for returns and customer emails, more you can set up yourself, and your data open to your own tools and AI assistants like Claude.

✅ Launched

Features

1. yayloh Inbox: Handle customer emails right next to the return they're about. Send and receive emails from your own support address, without switching tools. [read more]
2. Manage v2: See at a glance what needs your attention. Return requests are grouped by their next step, such as label errors, action needed and delayed requests. [read more]
3. yayloh MCP: Connect AI assistants such as Claude to your yayloh data, and ask questions about your returns in plain language. [read more]
4. Open API V2: More data for your own systems, including reporting, shipments, finance and your Manage queue. V1 keeps running alongside. [read more]
5. Order event webhooks: Send order events to your ERP or warehouse system as they happen. Set it up yourself under Settings > Webhooks. [read more]
6. Self-service carriers & routes: Set up your carriers and decide which carrier handles returns from which countries, all by yourself under Settings > Carriers & Routes. No more waiting on us to add a new market or switch carriers. [read more]

Fixes & Enhancements

1. Verify your own email domain: Send Inbox replies and return emails from your own address, set up yourself in Settings. [read more]
2. Edit delivery information: Missing delivery carrier causing a label error? Add it on the order yourself and retry. [read more]
3. Edit return requests via the in-store form: Adjust a return request through the in-store form, making both in-store drop-offs and changes to regular registrations easier to handle. [read more]

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

Right out of summer vacation we have launched some features. There is very exciting stuff happening in coming months and you should read our roadmap and follow us on Linkedin as well.

Features

1. Multiple Ongoing WMS per retailer: Many of our merchants are exploring USA market with their own warehouses. Hence, we brought integration with multiple Ongoing WMS integrations with country level routing
2. Mandatory claim fields: Now it is mandatory for the customer to leave comments and upload at least 1 image when submitting claim.

Fixes & Enhancements

1. DHL Parcel Connect / eCommerce Native Integration: Generate return QR codes automatically with our upgraded native integration.
2. Nudge - Product return trend over time: With the new graphs in nudge product page, you can observe how return rate trend was before and after the nudge was applied
3. Mondial relay v2 : We upgraded the Mondial relay integration to their latest version
4. Bring & PostNord Commercial Invoices: Automatically generate and send commercial invoices alongside your Bring and PostNord return labels.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

Features

1. Single page exchange: Working on our "improve conversion" promise in 2026, we have streamlined variant and same price exchange into one page. Reducing clicks, making it look better with AI curated descriptions.
2. Mandatory claim fields: Now it is mandatory for the customer to leave comments and upload at least 1 image when submitting claim.
3. Shopify - on exchange, refund zero original For our Shopify merchants, now you can configure your exchange settings such that a zero refund return is marked on the original order when exchange order is placed.

Fixes & Enhancements

1. Return reason drop-down usability: On mobile view, we have improved usability of the return reason drop down
2. BRING customs integration: For Norway to Sweden returns, we are integrated to BRING systems for easier customs declarations.
3. Helthjem and Mondial Relay native integration: We have direct integration with both these carriers now. Supporting their latest versions.
4. Tracking urls to Shopify: Now a return reported to Shopify Return api will also have the return tracking url in it. So its easy click for your team to lookup the carrier tracking page
5. Refund automation at item level: Striving to reduce pain point when it comes to partially inspected returns. Now we are beta testing our new automation logic where we are looking at inspections at item level when refunding customers. So there will be no outliers when it comes to refund automation. This new automation will be rolled out in coming weeks to all merchants

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

Features

1. Instabox integration: Like Budbee, we now offer Instabox in our return checkout. Customers can choose a locker to drop off their returns
2. Schedule reports: Now you can schedule a heavy dataset to generate a report in the background. No more time out problems.
3. ShippingBO WMS: We can now push expected returns to ShippingBO and capture the inspections.

Fixes & Enhancements

1. Exchange variant info using AI: In the exchange flow, we are now showing variant information stored in metafields or tags to display color or material information with help of AI. Now customers will be well informed while doing exchanges.
2. Gift card in WooCommerce: We offer gift card creation on popular plugin "PW WooCommerce Gift Cards Pro".
3. New datawarehouse technology: We have created a new datawarehouse which will start powering our heavy reports in the analytics section. This will be invisible to user but we hope bring better analytics using this infrastructure.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

We spent most of Feb and Mar preparing our platform to be AI first. Starting Q2, you will see the effect of this in our feature news. You can already check our roadmap which is loaded with high set of deliverables.

✅ Launched

Features

1. BOGO and Bundle Refund Rules: We now import "Buy X, Get Y" and bundle discount data, allowing us to create custom refund rules tailored to these specific promotions.
2. New Automation Rule: Automatically offer refunds for the first X days and switch to store credit thereafter.
3. Withdraw Feature - Stay compliant with new EU regulations using flexible display options to present the button in a non-erosive way [read more].
4. New Product-Level Datasets: Analyze performance at a granular level by filtering product data by size and color.
5. Explain label errors with AI - Yes, label generation failures sometimes show complicated errors. You can now click a button to have AI translate these errors into clear, actionable language.

Fixes & Enhancements

1. Official FedEx Integrator: yayloh is now a certified FedEx partner. Our label generation process is officially verified to meet FedEx’s most stringent technical standards.
2. Faster Dashboard Performance: We’ve optimized our background SQL queries to ensure your return request listings load significantly faster.
3. New Klaviyo Event Field: Use the return_checkout_is_store_drop_off field to trigger custom Klaviyo emails specifically for customers who choose in-store drop-offs via the return checkout.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

Fixes & Enhancements

1. Extend expired gift cards - When a customer gets a refund on a gift card which is about to expire, they cannot use it. Now we actively check if the refunded gift cards and make sure that they are valid at least for 3 months more
2. Selling price on commercial invoices - When generating commercial invoices, we were reporting original price of the returned product for some legacy reason. Now we have fixed it to report selling price instead.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. Smart filters: In our effort to reduce the operational pain of identifying what needs your attention, we have created smart filters. Pre-set common errors or set of return requests which you should keep an eye on.

Fixes & Enhancements

1. Low stock product name bug fix - We fixed inconsistencies in the product name being displayed when low stock warning was flashed an exchange draft order in the yayloh dashboard
2. Handle multiple -draft orders: Now multiple draft orders on same original order can be manually approved as well as via automation. Exchange orders names in case of Shopify, will have a unique name to avoid ambiguity.
3. Optimized shipment tracking: Holiday season and many returns to track. No problem. We have optimized our shipment tracker to scan faster and more efficiently.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. Claim and exchange windows: Now you can setup separate windows for returns, claims or exchanges. Along with block date range, to stop returns from flash sales. You will find these under settings > returns.

Fixes & Enhancements

1. Easy access - create labels: Now ability to create a manual return label is not just limited to Retailer admin user. We have moved the label generation feature to main menu and can be controlled by user permissions.
2. Label of choice: You can choose which shipping route to use to generate a label. For eg. if you have 2 carriers configured to cover UK to SE route, you can manually generate a return label with either of them by fetching and selecting a route during manual label generation.
3. Upload claim images of all sizes: Yes, we agree that smartphones click pictures which are bigger than 2 mb. Now we have removed the size limit on claim images while keeping the quality of image good enough for customer support to review.
4. We are now able to track PostNL parcels in real-time using webhooks
5. Multi filter bug fix: Thank you for you patience with multi-filtering of return requests. We are continuously improving filtering. There is more to come in this area.
6. "reject" as an event: When customer support rejects an item in return request, we will create a new event. You can listen to this new event or configure your Klaviyo to send emails based on it.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. Multi-filter return requests: In the dashboard, you can now filter return requests by more than one filters and data refreshes right away. e.g. easily filter all your "inspected" + "claims"
2. Block products: Under dashboard > settings > block returns, now you can search and block using product names.

Fixes & Enhancements

1. Improved listing for exchange for same price: We have improved how we show "similar" products to customer when they are in the "exchange for same price" flow. We expect the conversions to improve by this enhancement.
2. Allow exchange for "Welcome bonus" (Shopify only): Now we let you configure a bonus tolerance to offer exchanges. For eg. if you configure 10% bonus tolerance, then we use original cost of item to find similar exchange products if they got 10% or less bonus
3. Gorgias - nicely formatted ticket: When you push a return request to Gorgias, we are now creating a more cleaner html formatted message with return details.
4. Self translation of return form now allows you to edit texts on the components like return checkout and refund method pop-up.
5. Centra - robust refunds: We are now checking if a return has already been restocked in Centra before firing a refund request. This reduces the number of requests which were failing during the automation.
6. Refund returns inside a mixed return request: We now let you create automation rule, which refunds, if there is a return inside a mixed type of return request. For eg. if a request has exchange and return items, it will refund only the return item. Less outliers to take care of.
7. Choose a warehouse in manual label generation: Our settings page to generate an one off label, will now let you choose one of your exiting warehouses and auto-fills the destination address fields

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. IMI Go (WMS) integration: We have developed a tight integration with IMI Go WMS system ( formerly known as Alyson). This is a 2 way integration where we report return orders and get inspection statuses back
2. Track with Webshipper : If you are generating return labels using your own Webshipper account, we can setup a webhook to track return labels via Webshipper.

Fixes & Enhancements

1. Missing order imports: Due to various reasons, sometimes orders are not imported to yayloh. To reduce these customer support errands, we have developed a smart flow which would try to lookup and import a failed order lookup on return form. This means a customer who couldn't find order in first go, will find it in the next try minutes apart. Less tickets for everyone.
2. Shopify import rewritten to support GraphQL: For Shopify merchants, we work every quarter to keep our app in-sync with latest Shopify api versions. We rewrote our Shopify order imports to support new Graphql way of fetching data. More efficient and stable.
3. Cleaner dashboard UX is what you should see in the backoffice. All buttons, grids and visual components looking sharp and structured thanks to our frontend team working over summer to re-write and optimize.
4. Faster login to dashboard: We have optimized the login to dashboard flow and now its more snappier.
5. Nudge analysis ignore last 15 days: Based on your feedback, we have altered the analysis page of Nudge to not count last 15 days of order count, since it skews the return rate impact.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️