yayloh News Center

✅ Launched

New Features

1. UPS tracking: Tighter integration with UPS carrier tracking to make updates in parcel status real time. Hence, improving our automation flows. Ensure you have provided the required permissions here.
2. Push tracking events to Klaviyo, Rule.io, via webhook etc: We are sending dropped-off, in-transit and received events for return parcels through our event system. These can be used to trigger email notifications to customers, plan follow ups or create external system automation.
3. Single refund method per order: Customer will be guided to decide on only one refund method choice between refund or store credit for the whole return request.

Fixes & Enhancements

1. Tracking number in Ongoing WMS return order: Now warehouses/3PLs can scan parcels faster because we are writing tracking number of return parcels in Ongoing WMS. Note: this feature is being rolled out incrementally over month June.
2. Improved CTA in return form: On the return form, we have improved the UX and the CTA button is in focus.
3. More currencies in return checkout options: Now options shown in return checkout can have all major currencies, bringing more clarity in return fee costs per option.
4. yayloh - return request event will include refund method and in-store return information. You can use this to further segment the flow when a return is in-store and to trigger messages based on if was a refund or store-credits. Others integrating these events for book-keeping can use this data for identifying the return type and refund method clearly.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. Exchange checks fulfillment locations (Shopify only): For Shopify merchants, when offering products to exchange, we are now checking fulfillment locations configured in the Shopify store. We also offer a way to override this just on yayloh side.
2. New carrier integration - GLS Slovenia: Native integration to GLS enables easy return label generations.
3. "getNudge" gets events based analysis: Now product nudges can be analyzed based on when they were pushed. Read more about our new product "getNudge".

Fixes & Enhancements

1. Minimum inventory threshold on exchange (Shopify only): We now allow merchants to set a minimum inventory threshold in the settings page for exchanges. Customers will not see products or variants which are low on inventory in exchange flow. This will avoid late out-of-stock cases and disappointments.
2. Return checkout - ordering, hide fee, label: Now you are order the return checkout options, choose a different label for the carrier name or hide the return fee for each of the carrier options showed to the customer in the return form.
3. Return fee as metafield (Shopify only): We are now reporting the return fee in metafield to the related order when submitting a refund. Read more.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

✅ Launched

New Features

1. Approve to Place a New Order in Case of Claims: When enabled, merchants must approve sending the return label to the customer and approve the creation of a new order in Shopify with a custom prefix. This adds an extra layer of control in managing claims efficiently.
2. Return Period Based on Fulfillment Date (Shopify only): Currently, yayloh calculates the return validity period based on the order date. With this update, merchants can set the return period based on the fulfillment date. This improvement helps better manage pre-orders and avoid return deadline inconsistencies.
3. Rule.io Integration for Return Notifications: This integration allows you to segment flows and build more personalized return notifications to improve communication in your return process.

Fixes & Enhancements

1. Single Return Label Per Request: Previously, customers who registered multiple return requests for the same order received new return labels each time, causing tracking issues. Now, only one return label will be generated per request. If a new label is needed, customers must contact support.
2. Return Fee ‘0’ for Claims For customers opting for return checkout under a claim, the return fee will now display as ‘0’ to prevent confusion and ensure a smoother return experience.
3. Budbee Return Tracking: yayloh now supports automated Budbee return tracking via webhook, enabling improved refund automation in regions where Budbee operates.
4. Refund Rules Based on Number of Returned Items: Retailers offering bundle discounts (e.g., "3 for 2" promotions) can now configure refund deduction rules based on the number of items returned. Fixed deduction fees can be applied as per a structured policy, e.g., 1–2 items: €5, 3–4 items: €10, 5+ items: €12.
5. Update Existing Return Requests in Shopify Return API – If a customer submits multiple return requests for the same order, Yayloh will update Shopify with the new product item each time.
6. Analyse financial Impact of Returns by Market: A new dataset has been added to analytics to analyze the financial impact of returns per market.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️

Handling claims just got easier! You can now place a new order for the same product and variant directly from yayloh to your Shopify back office. The order will only be created upon customer support approval and will be tagged with the 'CLAIM' prefix for quick identification.

More enhancements are on the way! Want to enable this feature? Contact us at support@yayloh.com

You can now flag fraudulent customers in yayloh to manage returns more effectively.

When a customer is marked as "fraud," future return requests from them will require manual handling and will be flagged with an error.

Hey there,

As you gear up for this Holiday Season Sales, we want to share some best practices to help you meet the season's demands head-on:

1. Adjust and Communicate Your Return Policy: Update your website and order confirmation emails with any special holiday return policies. Don’t forget to adjust return windows for sale items to set clear expectations!
2. Test Your Return Flow for Clarity: Create a test order to ensure every step of the return process is aligned with your updated policy. Confirm that instructions are clear and customer-friendly for a smooth experience.

We hope this holiday season is a smashing success for you! ⭐️

Refund for an exchange order has been updated 🙌.

You can now process refunds for exchange orders in Yayloh. When a refund for an exchange order is approved in yayloh, the system automatically refunds the original order.

For users with automation enabled, this refund process will be selected with their existing automation flow. The key benefit of this new flow is improved efficiency..

🚨 Important: feature is an opt-in retailer level setting and does not turn on automatically. You can enable it from the Settings > Exchanges.

Last week, we joined forces with Juni for an inspiring Kitchen Commerce event in Stockholm! Our CEO, Sophie, took the stage with top industry leaders from Macade Golf and Jeanerica, diving deep into strategies for scaling and optimizing operations in new markets.

Don't miss out on these invaluable tips for expanding internationally—catch the full discussion [here].

1. Automated Exchange Order Confirmation 📧:
   yayloh now automatically sends an order confirmation email for exchange orders created in Shopify. This update simplifies your workflow and keeps your customers informed.
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2. Improved Return Handling 🔄:
   When orders are refunded during fulfillment due to issues like out-of-stock items, yayloh now ensures that any subsequent return requests for the remaining products appear in the open tab. This change resolves previous issues and streamlines the return process for automation.
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3. Automated In-Store Returns 🏬:
   You can now automate your in-store returns! Newly registered in-store returns will be marked as <inspected> and can be picked and refunded automatically during your workflow.
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4. Additional information on commercial invoices: yayloh now imports the delivery shipping carrier and the associated tracking number, and adds this information on the return commercial invoices generated by yayloh. This will impact all orders imported from 13th August 2024.

We hope these enhancements make managing your returns smoother and more efficient!

Quick overview of your retention performance through the new graph on the insights overview page. This graph breaks down refunds, store credits, and exchanges after transactions are processed.