May 2025: Tracking events and single refund method per order

✅ Launched

New Features

1. UPS tracking: Tighter integration with UPS carrier tracking to make updates in parcel status real time. Hence, improving our automation flows. Ensure you have provided the required permissions here.
2. Push tracking events to Klaviyo, Rule.io, via webhook etc: We are sending dropped-off, in-transit and received events for return parcels through our event system. These can be used to trigger email notifications to customers, plan follow ups or create external system automation.
3. Single refund method per order: Customer will be guided to decide on only one refund method choice between refund or store credit for the whole return request.

Fixes & Enhancements

1. Tracking number in Ongoing WMS return order: Now warehouses/3PLs can scan parcels faster because we are writing tracking number of return parcels in Ongoing WMS. Note: this feature is being rolled out incrementally over month June.
2. Improved CTA in return form: On the return form, we have improved the UX and the CTA button is in focus.
3. More currencies in return checkout options: Now options shown in return checkout can have all major currencies, bringing more clarity in return fee costs per option.
4. yayloh - return request event will include refund method and in-store return information. You can use this to further segment the flow when a return is in-store and to trigger messages based on if was a refund or store-credits. Others integrating these events for book-keeping can use this data for identifying the return type and refund method clearly.

These features are now live! Feel free to reach out if you'd like to explore them together or discuss how they can benefit your return process. ❤️