✨ New Features and enhancements !
With this update, we aim to enhance retention through store-credits by the making incentives more visible for those using store-credit with yayloh.
The pop-up will be presented during the return process, simplifying the decision-making for customers regarding their fund preferences.
Launch of our new "Exchange for Another Product of the same price" feature 🚀, now live for both Centra & Shopify brands. providing greater flexibility and convenience in their shopping experience.
This is especially relevant for those who store color variants as a different product.
Please reach out to support@yayloh.com to set it up :)
For the same carrier-to-country rules configured for your store, you can now generate extra return labels on demand via yayloh dashboard. Read more about the feature here.
No worries! It's a routine Shopify API upgrade. Disregard the email for yayloh – our tech team keeps everything up to date (Read more).
Great news for customer support handling global returns! Access the option to download or resend commercial invoices directly from the yayloh dashboard.
Remove irrelevant source channels to view precise return values. Choose or deselect channels directly imported from your OMS back office. Default view includes all sources. Opt for accuracy by deselecting alternative channels like POS, wholesale, Etsy, etc. Get precise numbers instantly! 📊
Elevate retention by offering store-credits i.e. Centra Vouchers via yayloh to customers as an alternative to refunds. Customers can use these one-time use Vouchers at checkout when they place a new order.
Your Dashboard just got makeover! It's your one-stop shop for tracking cash flow 💰, returns, refunds, and understanding customer behavior 📊 and the latest customer feedback 🌈! Jump in and get to know your new Dashboard – it's your best buddy 🚀
Hey there,
If you have a store set up the the United States, We can now generate return shipping labels via USPS for retailers. yayloh will use Shopify's USPS special shipping rates to generate these labels. No contract needed !!
You can read more about Shopify shipping with USPS - here.
To set up return label generation using these shipping rates: Contact support@yayloh.com.
FYI: All the label generation history and charges will be billed directly by Shopify in your back office, based on the package size.
Hi there,
Last week, we launched a new version of the yayloh return form !
The redesign will encourage your customers to detail their return reasons further. Check the new return form flow in the video below and read about it here.