Hi there,

We’re wrapping up October with a few treats, no tricks. This month’s updates focus on early access features, a sneak peek at what’s coming soon for everyone. Think of it as your first taste of what’s ahead!

Don’t forget to rake through our public roadmap to see what else is coming this season. 🍂🍁

Online Membership Cancellation Impact Dashboard - Early Access

This dashboard helps studios understand not just how many cancellations happen, but also the value of those memberships, and whether behaviors differ between online and in-studio.

General availability coming soon.

Membership Summary Dashboard - Early Access

The dashboard surfaces key insights like membership growth, cancellation and freeze behavior, usage patterns, and revenue breakdowns. Studios can spot trends, identify risks, and make data-driven decisions to retain members and boost profitability.

General availability coming soon.

Waitlist Quick Fill

Automatically convert late cancellations into new revenue. Every studio knows the pain of an empty reformer or bike that could’ve been filled. With Waitlist Quick Fill, your team no longer has to chase down clients.

Appointments for Private Training - Early Access

Eliminates manual scheduling and workarounds that cost studios time, money, and trainer dissatisfaction

Studios manage services, pricing, and appointments on desktop. Trainers book clients and set availability on the go via mobile.

General availability coming soon.

That’s a wrap on October! We’re just getting warmed up with early access features paving the way for even more powerful reporting and appointment updates ahead. Keep an eye out as these tools roll out more broadly.

Hi there,

As September ushers in the first signs of fall, the leaves aren’t the only things changing; our features are too. This month’s updates are designed to keep things running smoothly as we move into the new season.

Don’t forget to rake through our public roadmap to see what else is coming this season. 🍂🍁

Auto-Send Signed Waivers

For studios located in California, waivers will be automatically sent to the customer upon receipt of their signature. While there are no immediate plans to launch in other states, we will continue monitoring similar legislation nationwide and adjust our plans as needed.

Customize Add-On Label

Make every screen reflect your brand, not ours. With this update, clients can rename the "Add-Ons" menu to any name of their choosing. The updated name will appear throughout the checkout experience across web and mobile, as well as in Admin and Biz, to avoid any staff confusion.

Membership Payment Failure Reminder

Memberships with a failed payment will now see a prompt in your iOS or Android app to update their card and keep their membership active. If they add a valid payment method, the prompt disappears. If not, it will reappear the next time they open the app.

HQ: Location Pricing Permissions

HQs can now allow franchise studio managers to update membership and credit package pricing independently, reducing HQ requests and streamlining turnaround times.

SidePilot Integration

SidePilot is an AI-powered platform for gyms and studios that helps nurture leads, engage members, and boost revenue through real-time insights and personalized experiences.

Membership Categories

Membership Categories is designed to help brands organize memberships seamlessly, reduce repetitive contract work, and unlock clear, unified reporting.

Spooky season is here, but don’t be scared! Get excited for the treats coming your way next month! 🎃🍬👻

Hi there,

August comes and goes with a back-to-school feeling of fresh starts and new routines. We are bringing the same spirit to this month’s feature releases, giving you tools to stay organized and ready for the busy season ahead.

Auto-Send Signed Waivers

For studios located in California, waivers will be automatically sent to the customer upon receipt of their signature. While there are no immediate plans to launch in other states, we will continue monitoring similar legislation nationwide and adjust our plans as needed.

This feature is currently in early access and closed to new users, but it will be available to all California studios soon.

SMS From Class Roster

No more front desk slowdowns and delayed client communication that lead to poor check-in experiences and missed follow-ups. Avoid switching platforms and searching for customers in Xplor Growth to send a simple message.

Message clients instantly from the class roster or customer profile.

This feature is currently in early access. If you're interested in this feature, please leave a comment on our public roadmap.

Hi there,

Summer is officially here, and with it comes a season full of sunshine, adventure, and new opportunities! Let’s dive into everything new that’s heating up this season!

Purchase Agreements in Kiosk Mode

Your clients can sign purchase agreements directly in Biz App Kiosk Mode—no more switching to the Express app.
Keep all front desk tasks in one place. Studio owners and staff can now manage check-in, account creation, and agreement signatures—all from Biz.

Hide Location for Pop-Up Classes

If you’re hosting classes or pop-ups outside your regular studio location, you might not want your default studio address to show on the reservation screen. Now, you have the option to hide the studio address, giving you more flexibility and keeping the client experience clear and accurate, no matter where the class is held.

Waitlist Quick Fill Notification - Beta

Last-minute cancellations? No problem. You can now automatically notify waitlisted clients by SMS when a spot opens up, complete with a direct booking link. It’s a faster and easier way to keep classes full, giving clients the chance to join without missing a beat.

This feature is currently in beta and is expected to be generally available soon.

Membership Penalty Fee Flexibility - Beta

Take full control of late-cancel and no-show penalties with flexible settings that work for your memberships. Select one of the four options for your memberships:

• Loss of Usage: Limited Memberships
• Charge: All Memberships
• Loss of Usage & Charge: Limited Memberships
• No Fee: All Memberships

This feature is currently in beta and is expected to be generally available soon.

Membership Categories - Beta

Manage membership contracts at scale with category-based grouping. This update makes it easier to:

• Update pricing across multiple locations in just a few clicks
• Add contracts for newly onboarded locations faster
• Track membership performance across locations

This feature is currently in beta and is expected to be generally available soon.

Report Totals & Column Customization

You’ll now see a totals row at the bottom of most numeric columns in your reports. In most cases, this will show a sum, but for percentage-based metrics like class utilization, you’ll see an average instead.

We’ve also added new column customization options, so you can show or hide columns to focus on the data that matters most.

Hi there,

May was full of energy, from the cheers of the Kentucky Derby to the love of Mother's Day. In between it all, we rolled out fresh new features to help you hit your stride and finish the spring strong.

Click to Cancel

Clients who purchase recurring memberships online (in USD) can now cancel directly through your branded app or website. This keeps your business compliant with new FTC guidelines while also building trust with your members and reducing admin time for your team.

Biz: Instructor Schedule Filter

We've added a small but impactful update to the daily schedule in Biz: instructors can now filter to just their classes for easier prep, while staff can drill down to view any instructor’s classes as needed.

Apply Discounts to All Memberships

A single toggle now lets studios apply any discount, seasonal promos, member‑only drop‑ins, and retail deals to every member in one click. No more manual contract selection.

Hi there,

We've been busy planting seeds this April, with Earth Day reminding us to grow.🌞 Here's what popped up this April with Mariana Tek.

Pay Rates in Local Currencies

Pay rates are now available in your local currency. Make sure your employee's location is set to see the available currencies.

In-App CSAT

We’ve made it even easier to collect timely, high-quality feedback from your clients—in-app surveys are available for studios using our CSAT functionality. Early results show a 20% boost in response rates!

Formatted Class Descriptions

Class descriptions on your schedule now retain line breaks, bullet points, and paragraph spacing—what you see in Admin matches what clients see online.

April showers bring May flowers, so check out our roadmap to see what’s blooming next! 🌻

Hi there,

This March, you might have celebrated St. Patrick’s Day and Pi Day. We sure did! Everyone can use a little luck and a little math.

Membership Intro Offer

Intro Offers just got luckier.☘️ Intro offers are now available on Memberships, giving you unlimited usage and flexible purchase options.

Intro Offer Dashboard

This new report is here to crunch the numbers and show you how your intro offers impact your business.➕➗

With these improvements to Intro Offers, you won't be leaving it to luck to convert your first timers to loyal members.

Hi there,

February might be one of the most misspelled words in the English language, but there is no mistaking the impact of our latest releases.

Let's look back at all the updates from this past February.

Instructor Selector on the Biz Dashboard

Admins and managers can drill down to individual instructor stats to get clearer insights

Mobile Pay on Web

Since introducing mobile pay to consumer apps, nearly 50% of in-app transactions now happen via Apple or Google Pay. We’re excited to extend this seamless checkout experience to web integrations, now available on both desktop and mobile browsers.

Apple Pay web functionality requires a website update.

Xplor Growth

Xplor Growth has made a lot of improvements in February. Read more here!

With daylight savings time coming in March, we are ready to spring forward with even more exciting updates.

Hi!

The New Year is all about fresh starts and new opportunities, but before we officially say goodbye to 2024, let’s take a moment to celebrate the exciting updates we rolled out in December. Here’s what’s new to help your studio thrive in 2025:

Year in Motion

This feature compiles each member’s workout data into a sleek, animated summary—like the fitness version of Spotify Wrapped! Members can proudly share their milestones on social media, promoting your studio to their networks and inspiring others to join.

Year in Motion is available through the end of January 2025, so encourage your members to start sharing now!

Biz App Stats Dashboard

Gain valuable insights into your studio and instructor performance with this new dashboard. Studio staff can monitor their metrics, track progress, and easily share results. Celebrate your wins by posting instructor stats and engaging your community.

Membership Intro Offers (Beta)

We’ve expanded our Intro Offers feature to include Memberships. This update introduces a new Intro Offer Performance report. You can now mark a Membership as an Intro Offer and track its progress as members transition from Intro Offers to full Membership. Expect a full rollout in early 2025.

Streamlined Navigation

We’ve made it easier to access Insights and Xplor Growth—you’ll now find them conveniently located in the left-hand navigation bar for quick access.

As we wrap up 2024, we want to thank you for being part of our journey. Here’s to an even bigger and better 2025! 🎉

Hi there,

As we approach the end of November and reflect on all we’re thankful for, it’s also time to celebrate the exciting updates and new features that have arrived this month. November was filled with enhancements designed to make your experience smoother and more intuitive.

• Bulk Printing Barcodes – Easily print barcodes for multiple products, variants, and locations directly from the Inventory tab.
• Kiosk Mode Accessibility – Adjust the font size in Kiosk Mode for a better fit on your device, enhancing readability and user experience.
• Classes and Schedule Page – Navigate seamlessly between your daily classes and full schedule with our updated Schedule page.
• Duplicate Class – Quickly create multiple classes by duplicating an existing one.
• Create & Another Class – Instantly add another class right after creating one, making scheduling faster and more efficient.

With the year coming to a close, it’s the perfect time to reflect on all that’s been accomplished at your studio. And what better way to look back than by checking out your Year In Motion (coming soon)!