Momence News Center

Hi there,

We've added a few new features. Here's a short summary of each with links to learn more.

Appointment Confirmation by Customers

No-shows are bad for business. In some industries they can be commonplace. But the resulting loss of revenue doesn't have to be.

Protect your revenue with our newest feature: Appointment Confirmation by Customers.

New Improvements to Online Appointments

We've improved how online-based appointments are handled and introduced new ways how to set them up.

Here's what's new:

• Zoom Additional Licenses Management
• Online Meeting Settings Per Teacher
• Setting Up an Online Appointment Service
• Visual Hints for Appt Types on Schedules
• New Email / SMS Variables

Payroll Reports Now Contain 'Send' Buttons Per Individual & For the Group

You can now send your payroll PDFs by email directly from each individual employees' entry. At the top you'll also notice a time saving 'send to all' button.

Automatically Resume Your AI Agent After Staff Take Over

When a staff member takes over a conversation, the support agent pauses so your team can handle it directly.

With Automatically resume AI after staff take over, you decide whether — and when — your support agent picks the conversation back up, so your team can step in without permanently taking the agent off that customer.

Control Your Support Agent's Response Length

You can now control how long your AI agent's responses are with the Response length setting in AI customizations.

Choose between Concise, Standard, or Detailed to control the amount of information included in responses while keeping your existing tone and voice.

Corporate One Off Messages

You can now send single One-Off brand-wide messages across all of your franchise locations, removing the need to send the same message location by location.

New SMS Tier Features: Auto-Upgrade & Notifications

You'll now find two new toggles above your SMS Tiers. Auto-Upgrade helps avoid service interruptions if your monthly SMS limit runs out by automatically switching to the higher plan.

You'll also see a toggle to get notified by email when you're plan is approaching its limit.

Hi there,

We've added a few new features that you should know about. Here's a short summary of each with links to learn more.

Failed Renewal & Direct Debit Reports Now Show If Payment Was Successful

You can now see the status of the attempted payment in two of our failed payment reports: the Failed Membership Renewals Report and the Failed Direct Debit Payments Report.

Wellpass Integration

Increase your walk-ins with with EGYM Wellpass, a corporate wellness benefit program that gives employees unlimited or flexible access to a large network of gyms, fitness studios, swimming pools, and climbing centers.

Custom Customer Photos per Host

You can now upload customer photos in your host-facing dashboard. This feature was previously available only to a small group of hosts but is now available to all.

Xplor Capital

The Xplor Capital Program provides funding you can use to help run and grow your business. Applying doesn’t impact your credit score and doesn’t require any personal guarantees or collateral.

Unlike a traditional loan, Xplor Capital loans don’t charge interest, only a one-time fixed capital fee. If approved, you can use a Xplor Capital loan for any business purpose - repairs, remodeling, payroll.

Bulk Select Unpaid Bookings in POS

You may have already enabled 'unpaid bookings auto-settlement', but occasionally you may have to settle unpaid bookings in bulk -- for example, if a client wants to request a freeze.

You can now ring up a customer for their unpaid bookings in bulk from their customer profile using this 'Settle unpaid' button.

Mobile App Now Accepts SEPA Direct Debit, Bancontact and Ideal

If you've enabled direct debit and your business is based in Europe, your customers will now see payment options at checkout for SEPA, Bancontact and iDEAL. To enable direct debit, click Settings > under Administrative, click Get Paid > toggle on direct debit.

Add Multiple Stripe Accounts to your Quickbooks integration

If you run a multi-location business with multiple Stripe accounts, you can now connect each of those Stripe accounts to your QuickBooks integration through Momence.

This is done from Apps > Integrations > 3rd Party Integrations > Quickbooks > Add New Account > Connect Quickbooks.