Trail news and updates
You can now see which corrective actions were raised from which tasks, directly in Task Reports - with links to open each action on the Trail for full context.
The ability to raise an Access Maintain callout can now be built directly into your task workflow, allowing teams to place a callout without having to switch systems or disrupt their workflow.
Your exported PDF reports now include photos - so the record you share is the full picture. Images from comments, inline comments, and Record Log fields are included automatically, each shown in context alongside the relevant task content.
Trail has got a fresh new look!
We've updated our colour palette to bring Trail in line with other modules within our ecosystem. Everything works exactly the same - just a little more cohesive.
With so many customers transitioning to Trail Evo this month, we thought we’d shine a spotlight on what it takes to make the move successfully. Trail Evo brings exciting functionality like Single Sign On, push notifications (Feed), and Copilot. That added value starts with getting the move right.
Here's what we've got in store for you this month:
And all with useful links and details on where you can find out more.
A smooth transition to Trail Evo.
If a transition to Trail Evo feels like one more project to take on, it’s simpler than you might think. We’ve designed the migration process to be smooth, controlled and low effort from start to finish.
As an admin, you’re in control of how and when your teams connect to Trail Evo. Once enabled in your company settings, users are prompted to link their Evo account as part of their normal sign-in. There’s no complex rollout or manual setup required, just a clear, guided step that fits naturally into how your teams already use Trail.
By default, users have a 7-day window to complete the switch. During this time, they’ll receive reminders when they log in, giving them plenty of opportunity to connect without interrupting their day-to-day work. After that window, access is simply paused until they’ve completed the quick setup, helping you ensure full adoption without chasing individuals manually.
The result is a smooth, consistent transition across your organisation, with minimal disruption and no heavy lift for admins.
A few clicks in your settings, and your entire team is on the path to Trail Evo, unlocking everything from Copilot to push notifications, with no friction along the way.
Getting your teams onto Trail Evo is just the start. Access to products, roles and features like Copilot, Feeds, and Policies & Procedures is controlled by you, and isn’t switched on by default. A quick pass through roles and feature settings in Evo’s Members page ensures your teams can use everything that Trail Evo has to offer.
Last month, we highlighted the benefits of the Evo Feed, and its value is only set to grow. With overdue task notifications on the way, enabling the Evo Feed now, and making sure your teams are using the Access Evo app, means they’ll be ready to benefit the minute it arrives!
If you’re not yet on Trail Evo and feel like you’re missing out, get in touch with our Support team to learn more about upgrading today!
Keep an eye out for next month’s edition of “In the spotlight 🔦”, where we’ll explore the link between operations and maintenance, and what we’re doing to help bridge the gap between the two.
If you have any questions about anything covered in this month’s newsletter, don’t hesitate to get in touch with your Account Manager, or contact us via the Access Digital Assistant, where our team will be happy to help.
This month, the spotlight is focusing on smarter notifications that help teams stay on top of what matters, when it matters.
And all with useful links and details on where you can find out more.
Access Evo Feed
Trail's Activity Feed has always served as a notification feed of sorts. The Activity Feed provides a quick, in-app overview of key updates like daily site performance and task completions, tailored to individual users or roles.
The Evo Feed takes things to the next level by bringing together alerts from all of the Access products a user relies on in one central, actionable list. Instead of checking multiple systems, users can see everything that needs attention in one place, with clear visibility of where each notification comes from and the ability to take action directly from the feed.
Think about a multi-site operator running both Trail and Access Maintain. A store manager can see that an incident has been raised, while at the same time, an Access Maintain alert flags that a critical piece of equipment needs attention. These updates sit side by side in one feed, giving a clear, real-time view of what needs action across both operations and maintenance.
Because everything is consolidated into a single, consistent experience, teams don’t have to waste time jumping between tools or piecing together updates from different sources. Notifications are easier to track, easier to prioritise, and much harder to miss, helping teams stay aligned and respond faster across every part of the business.
It’s a simple shift, but a powerful one. Teams spend less time switching between systems and more time responding to what matters, keeping sites compliant, operational, and running as they should.
Since the dawn of Trail, customers have consistently asked for push notifications for their teams. In the past, this wasn’t something a web‑based app like Trail could support. That’s no longer the case.
With the help of the Access Evo app, notifications are now delivered directly to your device. Available to download from the App Store, Access Evo takes notifications from Access products like Trail out of the Access Evo Feed and puts them front and centre.
That means key updates from Trail, like task activity and site performance, can reach your team instantly, while Access Maintain can trigger alerts for business‑critical callouts, helping the right people respond quickly when something needs attention.
Nothing gets lost between logins, and teams can pick things up as they happen, rather than catching up later.
We’ve introduced a new way for you to give direct feedback on Trail features, right where they’re used.
Feature Sentiment allows admins to quickly rate features with a thumbs up or thumbs down, with the option to leave a comment alongside your rating.
You’ll start to see this appear on selected features, including Location Verification and the recently updated Priority setting.
Love a feature? Wish there were more to it? Let us know! This is a simple way to make sure your feedback gets in front of the product team.
We hope you found this post useful. Keep your eye out for next month's edition of 'In the spotlight 🔦' where we’ll explore how maintenance and Trail come together, and how that can help teams work more seamlessly day to day.
If you have any questions about anything covered in this month’s newsletter, don’t hesitate to get in touch with your Account Manager, or contact us via the Access Digital Assistant, where our team will be happy to help.
Welcome to our April edition. This month, we’re introducing new functionality that helps uncover the story behind the scores:
And all with useful links and details on where you can find out more.
Location verification
Ah, a perfect score of 10. You’d think that would bring some relief. Every task completed, every deadline met. On the surface, everything looks great!
But a perfect score begs the question: Is this realistic? You’ve spent enough time on site to know that things happen. Priorities shift, busy periods overwhelm, and deadlines get missed. Sometimes, that perfect score masks the reality that corners are being cut.
That’s where Geolocations come in.
Geolocations help keep things honest by verifying that tasks are completed in the right place, not just marked as done. With location verification enabled, you can see whether tasks are being completed inside or outside a designated area, helping you build a more accurate picture of what’s really happening on the ground.
Beyond visibility, Geolocations help create a reliable audit trail, reduce follow‑up admin, and support teams in doing the right things at the right time.
Here’s how it works.
Ready to get started? Take a look at this article to get set up.
If you’ve ever reviewed Task Reports and spotted the same photo being reused as “evidence,” you’re not alone. Thankfully, it’s easy to prevent.
The ‘Restrict to camera only on mobile devices’ setting ensures teams capture a new image every time it’s required. When enabled, team members can only use their device camera when adding photos on mobile. Images from the device library aren’t allowed.
This setting can be applied to:
So the evidence you collect genuinely reflects the work done.
Now that teams know admins can more easily spot tasks that haven’t been completed properly, they’ll be focused on doing things right. But there’s still the issue of finding time to do things right.
That’s where priority filters help. Teams can now filter their Completed Tasks page by priority, so the most important work is front and centre. As long as you’ve marked tasks as critical, they’ll be available for teams to filter against.
We hope you found this post useful. Keep your eye out for next month's edition of 'In the spotlight 🔦' where we'll explore how maintenance and Trail connect, and how aligning these functions can help teams save time.
If you have any questions about anything covered in this month’s newsletter, don’t hesitate to get in touch with your Account Manager, or contact us via the Access Digital Assistant, where our team will be happy to help.
We're pleased to announce that users can now filter their Complete Tasks page by priority, so the most important tasks are always front and centre.
Location verification creates a simple audit trail proving tasks happened where they should, giving you accountability without the admin burden.
View additional context on raised Corrective Actions — source section and field information now displays on Complete Tasks, in Task Reports, and exports, saving teams time and clicks.
