We surveyed 370+ event professionals worldwide to uncover the biggest trends, challenges, and opportunities shaping 2025. From budget constraints to the rise of AI, our brand new report, is packed with data-driven insights and actionable strategies to help you confidently plan your events in the year ahead.

What’s Inside?

1. 87.1% of respondents say conferences remain the top event format—but hybrid and virtual events continue to offer value.
2. 63.5% of event professionals cite budget constraints as a major challenge, pushing for more innovative solutions.
3. AI & automation are transforming event planning, helping organizers streamline workflows and personalize attendee experiences.
4. Sustainability is no longer optional, with growing attendee expectations for greener, more responsible events.

Whether you're looking to enhance engagement, optimize budgets, or just curious about what your peers are saying, this report gives you the insights you need to stay ahead of the curve in 2025.
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​Release Update, Thursday 6 February 2025:

Our latest update – including the Phase 1 release of our new Attendee App – is on its way.

As part of our commitment to system stability and reliability, we identified and resolved a sudden issue affecting image displays in Event Websites, Interactive Sites and Merge docs for some customers. This was due to a third-party provider unexpectedly discontinuing their service, which disrupted asset links, and temporarily delayed the rollout.

The release has resumed and you will receive the update over the next few days. If you're still experiencing any issues with imagery after your system has upgraded, please contact support.
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Thank you for your patience.

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Attendee App Upgrade - What's New in Phase 1?
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This is the latest of our Attendee App upgrades, and if you select the new Modern theme when you create an app, you'll already be able to use many new features that you and your attendees will love: New home page hero images and title design; easy to see log-in button; customizable top and bottom navigation menus; Quick Connect feature showing QR code, updated icon grid styles, new slide-out hamburger menu, show/hide password, updated logout modal, prompting users to ‘login’ to access relevant features, and a style revamp for all items. Stay tuned for more to come!

You can read all the release documentation here.

For further information, please reach out to our support team.​

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Public API Updates

❗❗ IMPORTANT: POTENTIAL BREAKING CHANGES - LATE FEBRUARY
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If you ONLY use an EventsAir Smart Connector, you can disregard this – we’ll take care of the necessary changes.
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Key updates take effect in late February. Please make sure your developer reviews the changes to avoid potential breakages to your existing integrations.
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Please review all planned breaking changes via our Public API Developer Portal here.

The latest EventsAir release (16.1.1) includes a number of improvements and resolutions to issues and will be rolled out from Tuesday 14th January.

You can read all the documentation here.

For further information, please reach out to our support team.

EventsAir Public API changes

If you're a developer using the EventsAir public API, please check the Developer Portal for upcoming changes. This doesn't apply to customers with Smart Connector integrations, as these changes are already incorporated within your Smart Connector.

We hope you're enjoying the new support chat experience!

Want to go straight to the help center? You can bookmark this link: https://help.eventsair.com/

We're continuing to update and upgrade our resources.

For further information, please reach out to our support team.

The latest EventsAir release (16.1.0) includes a number of improvements and resolutions to issues, as documented below, and will be rolled out from Tuesday 19th November.

For further information, please reach out to our support team.

EventsAir Public API changes

If you're a developer using the EventsAir public API, please check the Developer Portal for upcoming changes. This doesn't apply to customers with Smart Connector integrations, as these changes are already incorporated within your Smart Connector.

IMPROVED

Custom Domains authorization

• Clearer wording on Custom Domains authorization pop-up.

UI uplift - additional improvements

• New styling on “Recent/Pinned Attendee” hover card.
• Updated “Re-assign” in Project Manager & Run Sheet to “Reassign” for consistency.
• Screens/fields extended to allow for longer item names (e.g. in the Attendees Panel - Agenda items; Travel sectors; Accommodation tabs)
• Wider screens to show all columns/items (Bulk Creation; Bulk Delete; CE Course Attendance) and in Setup Panel (Registrations, Functions, Accommodation, Travel, Presentations, Accounting & Custom Fields).

RESOLVED

Custom Domains - Validation

• Domain validation wasn’t being applied correctly when setting up a custom domain for an event website. [REF: PQ-331]

Online Panel - Attendee App

Agenda

• The option to show Agenda items based on location was also applying to Headings & Information blocks (which have no location, so weren’t showing). [REF: PQ-469]

Attendee search

• Attendee Search for more than 200 attendees wasn’t immediately loading in the correct order. [REF: AE-71]

Gamification goals

• EventStream Engage Goals set to be only available via the OnAir Portal were also visible in the Attendee App. [REF: PQ-63]

Merge doc Auto Login token

• An auto login token added to a Merge Doc via HTML element wasn't launching the Attendee App correctly on Android devices. [REFS: PE-424, PQ-492]

News

• Attendee App news component didn’t update correctly unless manually saved or Auto Refresh rolled over. [REF: AE-17]

Text used for refresh interval error warning

• Error message if Auto App Refresh dates were put in incorrectly said “less than” when it should have said “greater than”. [REF: AE-98]

Static Content component HTML text

• Large blocks of text weren’t wrapping correctly (would go off the screen) in Static Content HTML components. [REF: AE-72]

Online Panel - Interactive (registration) sites

Group registrations

• Adding a Group Component to a registration site was causing sign-in to fail. [REF: PE-478]

Changing/editing items (when registering)

• Selecting the “No Accommodation Required” checkbox on a registration site would cancel bookings made later, even after the box was unchecked. [REF: PQ-34]
• Intermittent issue – editing (canceling) Registration or Function items after getting to the Summary Page would sometimes fail to cancel them on submission. [REFS: PQ-544, PE-512]

Logic

• If an attendee re-visited a site they’d been to earlier, any Part Logic wasn’t respected; any page with both Component and Page Logic applied to the same page would display all options. [REFS: PQ-520, PQ-137, PQ-548]
• Component Logic wasn’t working if it was based on a Function Fee Type with an input type of Number. [REF: PQ-542]

Reporting

Intermittent error - Tax Summary List

• Total Report Values in the Tax Summary List report would sometimes not calculate correctly. [REF: PQ-263]