EventsAir News Center

This month is all about helping you build the experience that suits you. Attendees get a beautifully refreshed Speakers directory, planners can shape their attendee list and event dashboard around the information they use most, and Planner Assistant picks up another round of upgrades.

🎤 A major glow-up for Speakers

The Speakers component has had a complete UX and UI uplift, now with a filter plus website and social profiles, so attendees can go straight from a session to learning more about the speaker. New App Builder settings let you choose what shows on the speaker list, including biography excerpts, presentation keywords, titles and session roles.
​Learn more

📋 Build a custom attendee list

Select, re-size and re-order the columns in your attendee list, per event. Your layout is saved per user and per event, so every time you open an event you land straight on the information that matters most to you. Use the new column icon to choose what to include, including user-defined and custom fields, then drag to move and resize columns, and re-order the list by any column.
​Learn more

📊 Fully customizable event dashboard widgets

Add multiple copies of dashboard widgets, then name and filter each one to suit your needs. Want to see Money Outstanding for three different groups of registrants, or compare all contacts with those who attended last year? Now you can. The Event Information widget has also been streamlined with a past, running or upcoming flag.
​Learn more

🤖 Planner Assistant gets even more helpful

The Planner Assistant beta has been extended to December 1, and this month brings a round of upgrades to make it quicker to get started:

• Conversation history: Now available, so you can return to an earlier question and continue where you left off.
• Prompt suggestions on the home screen: A rotating pool of suggested questions helps you get started.
• Menu on the landing page: A menu now sits in the top left, so you can reach charts and dashboards without asking a question first.
• Opens on the event you're working on: Events are now sorted by date proximity, defaulting to the one closest to today.

📌 Additional updates this month

• New EventsAir Connect app for Stripe – If you use Stripe Checkout or a third-party Stripe Payment Gateway, please update your connection now to use our new EventsAir Connect app in the Stripe App Marketplace, for a more streamlined e-commerce gateway connection
• EventStream reporting, for attendees and planners – Attendee App users can now report posts or comments in EventStream. In EventStream Manager, a new "Review reported" checkbox and visual indicators help you spot reported content quickly. Reported items show a red flag, which turns gray once the content has been edited to show it's been reviewed
• Search for Custom Fields – Search is now available for Custom Fields and Custom Field Tabs, so you can quickly find the one you need without remembering which module you set it up in
• Session surveys include session names – The session name now appears in both the raw data and Excel exports, so you can easily see which session each response belongs to
• Easier-to-read long names and tooltips – Truncated text can now be viewed in full by hovering over it, and some text now wraps, across the Alerts Panel (Accommodation Matrix), Express Actions, Communications and Reporting Panel
• Cleaner Exhibitor Search settings – The Exhibitor Search component settings in the App Builder have a tidier layout and clearer labels, making it easier to configure exhibitor information for the Attendee App
• Allocated column in Accommodation reporting – The Accommodation Group Inventory List report now includes an "Allocated" column
• Bulk Add Engage Points warning – This Express Action now warns you that manually awarding points for item-based goals may result in duplicate points if the same goal is later completed in the Attendee App

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

This month's enhancements focus on giving planners direct answers from their event data, more control over formatting in reports and badges, and faster ways to find what you need across the platform.

🤖 Ask Planner Assistant, get answers instantly

Planner Assistant lets you ask complex questions in plain language, directly inside EventsAir, and get an immediate answer drawn from your live and historical event data. It can summarize what's happening, turn insights into charts you can save and share, and perform a growing set of actions within the platform when asked, so you can uncover opportunities, track performance, and act with confidence as your event unfolds.

Learn more

🎨 Format your reports and badges, your way

Reports and Name Badges now give you finer control over how your fields display. Apply bolding, color, and font size changes to individual words or characters within a single label, rather than formatting the whole thing the same way – so you can highlight exactly what matters, right down to the character.

Learn more

🔍 Search keeps expanding

Last month we introduced Search in the Online Panel, Logic rules, custom field tabs, and auto login tokens. This month it reaches further – a new search box at the top of the Reporting Panel helps you jump straight to the report you need, even when you're not sure which library it's in. Standard and Comprehensive Exports and Import Data now have search too, so you can find any field in seconds, see how many times it appears in a column, and jump straight to it.

Learn more

📌 Additional updates this month

• New-look Exhibitors listings – The Exhibitors component has a refreshed look and feel, with better alignment to Agenda and Modern theme event websites, plus a new "Show Profile" setting so attendees can see an excerpt of an exhibitor's profile in the app
• Event Setup Assistant, easier to manage – Re-enable the Setup Assistant yourself if it's been dismissed, no need to contact Support, and it now flags when you or a colleague don't have the right permissions to set up a module
• Accommodation Matrix cost tracking – A new Nightly Room Cost field and calculated total cost per day are now included in the Accommodation Matrix (Alerts Panel), for tracking profitability
• Modern Sign-In now available for Contact Stores – The Modern Sign-In component and Modern interactive site theme can now be used on Contact Store events
• Attendee App Agenda shows titles – Display courtesy titles (Mr, Mrs, Dr) for session speakers and roles, pulled from the contact record
• User-Defined fields as export column headers – Use your event's User-Defined fields as column headers in Comprehensive and Standard exports
• Sponsorship exports now include key dates – Standard and Comprehensive Exports for Sponsorship now include Date Booked and Date Confirmed
• Filter by Accommodation discount code – Filter contacts by Accommodation discount code used, aligning with existing filters in Registrations and Functions
• Faster load times for Modern Event Website – Improved page loading for a smoother visitor experience
• Membership platform SSO with pre-filled registration – Members signing in via an external membership platform can log straight into your EventsAir registration site with pre-filled details, when using SSO and Attendee Verification together
• Independent scrolling in Apps & Portals – Navigation and content sections now scroll independently when building Apps & Portals, so you always know which tab you're in

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

Planner Assistant unlocks the full power of your event data.

Ask a question, directly inside EventsAir, and get an immediate answer drawn from your live and historical event data, so you can uncover opportunities, track performance, and act with confidence as your event unfolds.

What you can do with Planner Assistant

💬 Ask complex questions across your full event dataset

Every part of your event is now only a question away. Ask "Show me total revenue collected so far, broken down by registration type and payment status" or "Give me a status update on speaker readiness, including missing materials," and get a straight answer back, without leaving your workflow.

📊 Visualize your data, your way

Ask a question, and Planner Assistant doesn't just answer in text, it can turn the answer into a chart. Save it, share it with your team, or bring your saved visualizations together into a dashboard you can return to as your event evolves.

🏃‍♀️‍➡️ Move from insight to action

But... Planner Assistant doesn't just interpret what's happening, it can act on it. Ask "Are there any gaps or overlaps in my agenda?", and when it flags one, just say what to do, move a session to a larger hall, adjust the schedule, and it's done, right there in the conversation.

Getting started

Getting started with Planner Assistant is easy. Click the Assistant icon in your top navigation bar and Planner Assistant will open in a new tab.

Planner Assistant is free to use during the public Beta.

We encourage you to experiment with how Planner Assistant can support the way you work. Your usage will also help shape what comes next, helping us identify new use cases and capabilities.

This month's enhancements focus on making your Attendee Assistant smarter and more personal, giving you visibility into what's driving your registrations, and helping you find what you need faster across the platform.

🤖 Your Attendee Assistant just got an upgrade

Attendee Assistant can now offer personalized session recommendations based on an attendee's profile and interests, asking clarifying questions when needed. Attendees can also tap directly on people, sessions, or organizations mentioned to open full details.

On your end, new Event Dashboard widgets show overall engagement and answer rates by topic, so you can see where the Assistant is helping and where it needs more information.

Learn more

📊 Know exactly what's driving your registrations

Add UTM tags to your registration site URLs, and they'll be recorded automatically at registration. From there, they're visible on the contact record, filterable in your Contacts list, and available as columns in Standard and Comprehensive exports, so you always know which email or social post is doing the work.

Learn more

🔍 Find what you need faster with Search

Less scrolling, more doing. Search is now available in Online Panel, Logic rules, custom field tabs, and auto login tokens, with sorting by name or last updated added to Online Panel. The site builder also gained a new search field and a smarter component filter, so tracking down a specific block is quicker than ever.

Learn more

📌 Additional updates this month

• Attendee App rebuild continues – The Modern theme uplift now covers Agenda, My Agenda, Session Survey and Event Notes, with live streams opening in Remote Attendee Mode
• Comprehensive Exports expanded – Presentations, Exhibition and Sponsorship modules are now included, using the same fields as Standard Exports
• Clearer payment reconciliation – The EventsAir Pay (Stripe) Reconciliation Report now includes Contact ID for easier alignment with your Global Banking List Report
• Simpler single-night bookings – Create single-night room blocks by selecting matching check-in and check-out dates
• More flexible Functions – Choose exactly which guest fields are required when a Function creates linked contact records
• Smoother bulk changes – Issues with individual records no longer stop the whole process, with clearer reporting on what's been committed
• Attendees Panel filtering – Filter contacts by department and sub-department for easier segmentation
• Intermediate Certification now available – EventsAir Academy now offers Intermediate Certification

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

July’s AirWaves welcomed a new host to the series. Gemma Murdoch, Head of Account Management and Customer Success, stepped in to walk through the latest product updates, Air Intelligence progress, and a first look at what’s possible when AI meets the EventsAir API. If you couldn't join us live, you can catch up below 👇

Prefer a quick read? We’ve summarized the key moments into a short recap available here 📖.

In this session, we explored:

• A rebuilt abstract management platform, bringing planners, authors, reviewers, and committee members into a single, unified portal.
• The first major piece of our Attendee App rewrite, starting with a completely refreshed agenda experience.
• Smarter personalization for Attendee Assistant, tailored to each attendee's role and interests.
• The latest progress on Planner Assistant, with beta access planned for all customers in August.
• How we're simplifying Smart Connector deployments while continuing to expand our integration ecosystem.
• A live look at pairing our API with AI tools like Lovable to build custom reporting in minutes, no code required.

If you haven't joined us in a while, it's worth tuning back in. Over the past year, AirWaves has shifted to a more conversational, interview-style format, giving you the latest product updates straight from the team building them, rather than a straight presentation.

▶️ If you'd like to have your questions answered in real time, join us live at the next session.

We hope to see you at our next AirWaves in September.

This month, we've focused on helping you work faster with a refreshed workspace, introducing a guided Event Setup Assistant for new events, and rolling out a range of usability improvements across registration sites, attendee management and the Attendee App.

🤖 Meet the new Event Setup Assistant

The new Event Setup Assistant guides you through the essentials of event creation across three clear phases — Create, Configure, and Launch — helping ensure key tasks are completed in the right order. From event details and registration types through to sessions, tickets, payments, and more, you'll move through setup with greater speed and confidence

Learn more

✨ A streamlined Communications workspace

The Communications Panel now opens in an expanded, full-width layout, giving you instant access to Merge Docs, Surveys, Planned Communications and Status views. With larger workspaces, searchable tables and built-in creation tools, you'll spend less time clicking between screens and more time getting work done.

Learn more

🔍 Additional updates this month

• Attendee Assistant localization – Fully customize chatbot text, messages and accessibility labels through the new Localization tab for a more tailored attendee experience.
• Find attendees faster – The attendee search bar now searches Additional Email addresses, making it easier to locate contacts using secondary email addresses.
• Modern Interactive Sites now generally available – Our responsive, accessible Modern registration experience has officially moved out of beta and is now available for all events.
• Accommodation Matrix improvements – Better occupancy color indicators, improved filtering and expanded inventory visibility make managing hotel allocations even easier.

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

This month's enhancements focus on giving you greater flexibility in payment processing, simplifying dietary requirement management, and delivering a range of improvements across registration sites, reporting, and event websites.

💳 More flexibility with EventsAir Pay

EventsAir Pay Stripe, now supports payment method-specific surcharges, giving you greater control over how processing costs are managed. Where surcharges are permitted and appropriate for your organization, you can now apply different fee structures to different payment methods.

Learn more

🍽️ Better dietary requirement management

We've introduced new dietary reporting options to help you easily view attendee dietary information across functions, including both hosts and guests. You can also now mark infrequently used dietary requirements as inactive, helping keep your setup streamlined while preserving historical attendee data and reporting.

Learn more

🔍 Additional updates this month

• Enhanced Function Guest reporting – Additional guest information, including dietary requirements, mobile numbers, email addresses, titles, and positions, is now available in standard and custom reports.
• Improved accommodation booking experiences – Modern Interactive Sites now feature enhanced hotel search results, image galleries, expandable room details, and integrated map links showing proximity to your event venue.
• Enhanced Agenda and Speaker displays – You can now show presenter images and details directly within Agenda layouts, while Speaker profiles support courtesy titles such as Dr, Professor, and more.
• Expanded social media links – Speaker, Sponsor, and Exhibitor widgets now support Instagram, Pinterest, and YouTube links on Modern Event Sites.
• Sandbox website improvements – New Sandbox event websites now use the Modern Website Builder, making it easier to test and explore new website experiences.

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

We've just wrapped up our May AirWaves webinar, and it was one of our most exciting sessions yet packed with AI updates, product news, and a look ahead to AirTime 2026. If you couldn't join us live, you can catch up below 👇

Prefer a quick read? We’ve summarized the key moments into a short recap available here.

In this session, we explored:

• Our Air Intelligence suite, including a deep dive into Content Assistant, Attendee Assistant, and the upcoming Planner Assistant
• Updates to Interactive Sites, including accessibility improvements and the new modern theme
• The new Event Setup Assistant, designed to get events live in as little as 30 minutes
• New flexible surcharging capabilities with EventsAir Pay
• A look ahead to AirTime 2026 and what's coming for the EventsAir community

There were also some great questions raised during the session around AI privacy, security, and IP protection – topics Mehdi addressed directly in the webinar. If you'd like to hear more on how EventsAir approaches these, the full recording is the best place to start.

▶️ If you'd like to have your questions answered in real time, join us live at the next session.

This month’s enhancements focus on delivering smarter attendee experiences, more powerful and accessible event sites, and faster performance across the platform.

🖥️ A fresh Interactive Site experience

The new Modern theme for Interactive Sites is now available in public beta, bringing a clean, refreshed look and feel to your registration experience. Attendees benefit from clearer progress indicators and seamless performance across devices, while you gain more visual flexibility and consistency.

Learn more

🤖 Introducing Attendee Assistant

As part of our growing suite of Air Intelligence assistants, Attendee Assistant is a smart, in-app guide designed to support attendees in real time. From answering common questions to helping users find sessions and navigate your event, it removes friction and ensures attendees get what they need, exactly when they need it.

Learn more

🎨 More powerful and accessible event websites

You can now generate AI images directly within the Modern Website Builder using your own Google Gemini key, helping you create on-brand visuals faster. We’ve also delivered accessibility enhancements across key interactive elements – improving navigation, screen reader support, and overall usability for all attendees.

Learn more

Improvements to EventsAir are introduced regularly, so you’ll continue to benefit from ongoing innovation. All updates are delivered outside of your local business hours to avoid disruption to your events.

You can continue to access detailed release notes at any time through our Help Center, helping you stay across the latest updates as they happen.

If you have any questions, our Support Team is always here to help. Thank you for being part of the EventsAir community!

A new layer of intelligence across the EventsAir platform, designed to support you at every stage of the event lifecycle.

Event planning is more complex, more demanding, and more time-constrained than ever.

Air Intelligence is designed to change that.

It brings together a suite of AI-powered event assistants that work alongside you, helping you deliver better events, faster, with greater clarity and control.

Because the future of event planning isn’t about doing more. It’s about having the capacity to deliver what matters most.

Now live: Attendee Assistant

Your attendees now have instant, always-on support.

Attendee Assistant acts as a conversational guide, answering questions in real time and reducing pressure on your team while improving the attendee experience. It gives your team time back while ensuring attendees always get the answers they need, at the right time.

For step-by-step guidance on setting this up, visit our Help Center here.

Coming soon: Planner Assistant

Planner Assistant will fundamentally transform the way you explore and understand your events.

Working from your live and historical event data in EventsAir, it helps you uncover opportunities, predict outcomes, and make better decisions as your event unfolds. From identifying new ways to increase sponsor value to acting fast on real-time feedback, it keeps you one step ahead.

Already part of your EventsAir experience

Air Intelligence is already delivering value across your platform. Content Assistant (formerly Comms Coach) is already helping you create faster, on-brand communications with greater consistency.

Attendee Assistant is currently available as part of a public beta. Access is provided at no additional cost during this phase. Pricing will be shared ahead of general availability.

Attendee Assistant is not automatically enabled for your events. You can choose to turn it on at any time within your app settings. For step-by-step guidance, visit our Help Center.