With FAQ Sections, you can now create custom questions and answers that display as clean, easy-to-read dropdowns right on your event page.

This makes it simpler than ever for attendees to find key details, leading to fewer inbound questions and a smoother purchase experience.

Confident buyers can also lead to higher sales!

You’ll find FAQ Sections on page content when managing your event, located just below the event description.

> Learn how

Add as many FAQ sections as you need to clearly communicate essential information, improve clarity, and support stronger sales.

Remove event owners from receiving attendee enquiries

Previously, event owners/creators always received attendee enquiries. There was no way to remove the recipient email address; flooding inboxes for events that co-hosts and other teams were managing!

You can now remove the event owner's email address as long as you've added one other recipient. Simply "uncheck" the notification.

Head to the comms > notifications tab while managing your event, or account > default notifications to apply your new settings to all events!

Remove sales and financial information from a scheduled report

You can also choose to remove financial information from scheduled reports so that recipients only see ticket sale counts and totals. They won't see sensitive sales figures.

When creating or managing a scheduled report, select the sales data option in the data to exclude field.

Learn more about sending scheduled reports

We've made some great quality-of-life improvements to some existing features - check them out!
​

New "country" checkout question

We've added a new "country" checkout question template with all countries pre-added, making it easier to capture hard data on where your international buyers are coming from.

Find this under the templates when adding a new checkout question.

Drag-and-drop options within a checkout question

You can now drag and drop options within a multi-select or dropdown select checkout question. Previously, you had to delete options and re-add them in the correct order.

One-click ticket preview and print

We've added quick links to view and print the digital and PDF versions of an attendee's tickets, respectively.

Previously, hosts had to resend a confirmation email to themselves to see what a buyer received!

Click actions next to an order on the orders report to view tickets or print tickets.

Better scheduled reports management

There's a better search and filtering logic for scheduled reports you have set up, allowing you to identify which reports are going to which recipients and for which events.

Control your resale messaging

We've given you greater control of when resale appears as an available option on the event page.

• Hidden = No mention of resale on the event page
• Dynamic = Availability of public resale tickets appears only for sold-out ticket types
• Always on = Persistent banner on the event page promoting resale

Discounts always give the maximum discount!

We'll always apply the discount to the highest-priced ticket. Previously, if you had multiple ticket types (e.g. $20 Adult, $10 Child) eligible for a 50% discount but only 1 x per order, then the discount would apply 'randomly'. In this case, the $20 Adult ticket will be discounted.
​

We've teamed up with Seeka to boost your marketing efforts - in the easiest way possible!

In just a few clicks, link up Google Ads, Meta, TikTok, Snapchat, Google Analytics (and more) and start getting accurate data through Seeka's first-party tracking.

Get started

1. Create a Seeka account*
2. Add your pixels to your Seeka account
3. Connect your Seeka account to Humanitix via account > advanced > default tracking IDs

• Get better customer insights with an accurate conversion API and cross-platform tracking
• Benefit from streamlined retargeting so your spend isn't wasted
• See a better return on your ad spend with enhanced attribution and conversion tracking
• Spot top-performing campaigns and reallocate your budget

Our Spotify integration is now LIVE! Connect your next gig or festival with millions of music fans and supercharge your ticket sales.

With Spotify now matching over 350 million fans to concerts based on their listening habits — and over 200 million fans reached with concert listings in 2024 alone — your event could be the next one on their radar.

Why is this so good?

• Smarter fan targeting: Your Humanitix event link will appear on the artist’s Spotify profile and in concert recommendations for fans who have streamed, saved, or followed them.
• Proactive notifications: Spotify sends in-app push alerts to fans when your event is nearby and features an artist they love.
• Abandoned cart follow-ups: Fans who show interest in your event on Spotify will receive follow-up emails reminding them to grab their tickets, boosting your conversion rate.

Getting started is easy:

1. Publish your event and head to your event information page, and tag your artists
2. Get quick approval from the Humanitix support team - requests are actioned within the day
3. Fans can find tickets on Spotify within 24 hours. No extra steps required!

Start amplifying your reach today and get your event in front of the right fans, right where they’re already listening. 🎧

From 27th June 2025, Humanitix booking fees for paid tickets sold through the box office tool in the Humanitix for Host app will be changing. After this date:

• Orders paid via card will incur a fee of 3% + $1 per ticket/donation (USD / NZD / AUD, 3% + £1 for GBP events)
• Orders paid via cash will incur no fees
• Free tickets will incur no fees (stays the same)
• By default, fees will be charged the same as your online fees, either passed on or absorbed.
• You can choose to pass on or absorb the booking fees for box office orders via your event’s payment and fees > settings > booking fees page.

You must update the Humanitix for Hosts app for these fee changes to apply

• App store (iPhone)
• Google Play Store (Android)

Note: Fees for paid tickets sold through an online event page have not changed.

Boost your account security and simplify your login by adding Google as your sign-in authentification method.

Click continue with Google when creating a new account, or, if you already have an account, login and head to account > security via the top menu bar to get started!
​
You'll be prompted to sign-in with your Google account the next time you log in.

We've launched new visual "heat maps" for your event analytics! Now you can easily track peak sales periods by time of day / day of the week and find out where buyers are coming from.

Check out your event's analytics now via the reports > analytics page while managing your event.

We’ve released the Humanitix payment gateway for all GBP currency events.

All new events will transact ticket sales on the Humanitix payment gateway, replacing Stripe.

However, you can choose to remain on Stripe, if you wish.

With the Humanitix payment gateway, you can collect ticket sales and get paid directly into your bank account post-event, and all payment processing fees are covered by the Humanitix booking fee - saving you money!

Hey there, protect your account with two-factor authentification today!

With two-factor authentification enabled, you'll need to enter a code generated from an authenticator app to login.

This easy-to-use method can protect your account even if your user email and password are compromised.

Learn more about two-factor authentification (2FA)