Seat selection review during checkout

If your event has assigned seating, buyers will now be able to review their seat selection during checkout before they finalise their payment - helping them ensure they chose the right seats!

Pinned reporting groups

You can choose to "pin" a reporting group to replace the sales tracker that appears on the event listing page allowing you to focus on your most important ticket metrics.

We're rolling out sections to event pages!

You can now upgrade your event page with an FAQ and Lineup section, allowing you to highlight common buyer enquiries or showcase artists, presenters and speakers, respectively.

Sections appear below your event description and can be added via the page content page while managing your event.

Better event pages improve buyer confidence and therefore improve your ticket sales!

We'll be continuing to release more sections over the coming weeks such as Image Galleries, Video Embeds, Testimonials and more! Stay tuned!

Tickets checked-in cannot be resold

We made a small tweak that prevented tickets that have already been checked in on the day from being listed and resold.

You can now easily showcase presenters, speakers, and performing artists at your event right on your event page with a lineup section.

Adding to our recently released FAQ sections, you can add a lineup via the page content page while editing your event.

Our Canva integration is being upgraded and replaced with a new version.
​> See full details

What does this mean?

• After 30th December, existing designs created via the Design on Canva button in Humanitix cannot be edited.
• The Design on Canva button will temporarily be unresponsive while the new integration is installed.
• Existing designs must be removed and recreated if you wish to make new changes.
• You can continue to create a design via Canva.com directly, then export and insert your image via the Upload Image button.

Why?

• Canva is shutting down its existing integration, which currently powers our Design on Canva button
• We're replacing this with a new integration from Canva that will be more robust and powerful
• As a benefit, designs created via the Design on Canva integration will be saved to your Canva account. This did not happen on the previous version.

This affects all images created via the Design on Canva button:

• Event banner image
• Ticket type + Packaged Ticket images
• Ticket group images
• Host profile logo
• Host profile banner image
• Collection banner image
• Collection event group images

With FAQ Sections, you can now create custom questions and answers that display as clean, easy-to-read dropdowns right on your event page.

This makes it simpler than ever for attendees to find key details, leading to fewer inbound questions and a smoother purchase experience.

Confident buyers can also lead to higher sales!

You’ll find FAQ Sections on page content when managing your event, located just below the event description.

> Learn how

Add as many FAQ sections as you need to clearly communicate essential information, improve clarity, and support stronger sales.

Remove event owners from receiving attendee enquiries

Previously, event owners/creators always received attendee enquiries. There was no way to remove the recipient email address; flooding inboxes for events that co-hosts and other teams were managing!

You can now remove the event owner's email address as long as you've added one other recipient. Simply "uncheck" the notification.

Head to the comms > notifications tab while managing your event, or account > default notifications to apply your new settings to all events!

Remove sales and financial information from a scheduled report

You can also choose to remove financial information from scheduled reports so that recipients only see ticket sale counts and totals. They won't see sensitive sales figures.

When creating or managing a scheduled report, select the sales data option in the data to exclude field.

Learn more about sending scheduled reports

We've made some great quality-of-life improvements to some existing features - check them out!
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New "country" checkout question

We've added a new "country" checkout question template with all countries pre-added, making it easier to capture hard data on where your international buyers are coming from.

Find this under the templates when adding a new checkout question.

Drag-and-drop options within a checkout question

You can now drag and drop options within a multi-select or dropdown select checkout question. Previously, you had to delete options and re-add them in the correct order.

One-click ticket preview and print

We've added quick links to view and print the digital and PDF versions of an attendee's tickets, respectively.

Previously, hosts had to resend a confirmation email to themselves to see what a buyer received!

Click actions next to an order on the orders report to view tickets or print tickets.

Better scheduled reports management

There's a better search and filtering logic for scheduled reports you have set up, allowing you to identify which reports are going to which recipients and for which events.

Control your resale messaging

We've given you greater control of when resale appears as an available option on the event page.

• Hidden = No mention of resale on the event page
• Dynamic = Availability of public resale tickets appears only for sold-out ticket types
• Always on = Persistent banner on the event page promoting resale

Discounts always give the maximum discount!

We'll always apply the discount to the highest-priced ticket. Previously, if you had multiple ticket types (e.g. $20 Adult, $10 Child) eligible for a 50% discount but only 1 x per order, then the discount would apply 'randomly'. In this case, the $20 Adult ticket will be discounted.
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We've teamed up with Seeka to boost your marketing efforts - in the easiest way possible!

In just a few clicks, link up Google Ads, Meta, TikTok, Snapchat, Google Analytics (and more) and start getting accurate data through Seeka's first-party tracking.

Get started

1. Create a Seeka account*
2. Add your pixels to your Seeka account
3. Connect your Seeka account to Humanitix via account > advanced > default tracking IDs

• Get better customer insights with an accurate conversion API and cross-platform tracking
• Benefit from streamlined retargeting so your spend isn't wasted
• See a better return on your ad spend with enhanced attribution and conversion tracking
• Spot top-performing campaigns and reallocate your budget

Our Spotify integration is now LIVE! Connect your next gig or festival with millions of music fans and supercharge your ticket sales.

With Spotify now matching over 350 million fans to concerts based on their listening habits — and over 200 million fans reached with concert listings in 2024 alone — your event could be the next one on their radar.

Why is this so good?

• Smarter fan targeting: Your Humanitix event link will appear on the artist’s Spotify profile and in concert recommendations for fans who have streamed, saved, or followed them.
• Proactive notifications: Spotify sends in-app push alerts to fans when your event is nearby and features an artist they love.
• Abandoned cart follow-ups: Fans who show interest in your event on Spotify will receive follow-up emails reminding them to grab their tickets, boosting your conversion rate.

Getting started is easy:

1. Publish your event and head to your event information page, and tag your artists
2. Get quick approval from the Humanitix support team - requests are actioned within the day
3. Fans can find tickets on Spotify within 24 hours. No extra steps required!

Start amplifying your reach today and get your event in front of the right fans, right where they’re already listening. 🎧

From 27th June 2025, Humanitix booking fees for paid tickets sold through the box office tool in the Humanitix for Host app will be changing. After this date:

• Orders paid via card will incur a fee of 3% + $1 per ticket/donation (USD / NZD / AUD, 3% + £1 for GBP events)
• Orders paid via cash will incur no fees
• Free tickets will incur no fees (stays the same)
• By default, fees will be charged the same as your online fees, either passed on or absorbed.
• You can choose to pass on or absorb the booking fees for box office orders via your event’s payment and fees > settings > booking fees page.

You must update the Humanitix for Hosts app for these fee changes to apply

• App store (iPhone)
• Google Play Store (Android)

Note: Fees for paid tickets sold through an online event page have not changed.

Boost your account security and simplify your login by adding Google as your sign-in authentification method.

Click continue with Google when creating a new account, or, if you already have an account, login and head to account > security via the top menu bar to get started!
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You'll be prompted to sign-in with your Google account the next time you log in.