Humanitix Updates

Your event overview just got a serious upgrade.

See exactly how your event is performing, and slice the data your way.

What’s new?

• One filter bar for the whole page: filter by ticket type, sales channel, reporting group, event date or time period. Save your view by bookmarking the page link.
• New metric cards: earnings, page views, tickets sold, plus check-ins, waitlist and resale when they apply to your event.
• Performance overview chart: view sales by day, week, month or year, compare ticket types, or switch to a running total.
• Clearer tables: for recurring events, see upcoming dates first with a ticket breakdown for each, and spot sold-out or hidden ticket types at a glance.

Ready to try it?

Enable the new dashboards via the Insider program.

Go to account > my account > Insider Labs and enable it today!

Running events with assigned seating?
We've rebuilt our seat map builder from the ground up, giving you a faster, smoother and easier way to manage your venue layout all within Humanitix.

What's new?

While retaining much of the existing seat map tools, we've thrown in a couple of updates, just to name a few:

• Updated interface and navigation.
• More flexibility in creating single rows or blocks of rows and adjusting curve, rotation, and spacing.
• Visually highlight and label "accessible" and "restricted view" seating for buyers at checkout
• Change colours of mapped ticket types.
• Intuitive "error" handling to ensure all your seats are mapped, and you don't oversell or undersell.
• Toggleable grid background and "snap to grid" feature to keep your elements inline.
• Automatically remove row labels such as "I", "O", and "Q"
• Create custom "Area" and "Object" polygon shapes.
• Add a "Focal point" to enable a quick "Find best available seats" option for buyers, creating a rapid checkout experience.
• Upload reference images of your venue layout to make building your layout easier.

How do I try it out?

You can opt in to use the seat map builder on your next or existing events by enabling it through our Insider program.

We'll soon replace the old seat map builder entirely, so we recommend trying out the new version today! Got any feedback? We'd love to hear it.

Give your event a simple way to take climate action. Our new Climate Levy, in partnership with onboard:earth, lets you add a mandatory levy to every order, helping fund verified projects that protect forests and restore marine ecosystems.
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Choose the amount that suits your event and start making an impact with every order.
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Travel to events can make up a significant share of an event’s carbon footprint. The Climate Levy gives attendees a simple way to acknowledge and take action on their travel impact, with contributions ranging from £0.25 to £5 per order depending on the size and travel profile of your event.

Contributions go to Onboard Earth’s Canopy & Coast programme, supporting carefully vetted projects that protect threatened rainforest, plant trees and restore UK marine ecosystems. Onboard Earth also provides impact updates, helping you share the difference your event community is making.

Additionally, onboard:earth has provided resources (available in our help guide) to help you track, manage, and minimise your event's climate impact.

Get potential buyers grooving to your artists right from the first visit!

Powered by Humanitix's music x Spotify integration, when you tag artists performing at your event, a music preview will appear on your event page, giving visitors a 30-second sample of those banging tunes 🎶

Go to your event's event information page and scroll down to the music integration section to tag your artists, and make sure music previews are toggled ON.

Completely rebuilt from the ground up, we've launched our brand new Humanitix for Hosts app.
Slicker, faster, and more powerful, it's designed to make your onsite experience a breeze.

We've added a few new features such as richer reporting on sales, more advanced ticket-filtering, improved box office checkout flow and printer support. We've got even more updates lined up in the future, so stay tuned!

Your app should have updated, but check your device's App Store to ensure you're running on the latest version of the Humanitix for Hosts app.

Utilise the power of Google Sheets and automatically sync your Humanitix attendee sales and checkout question data through our new integration.
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Use Google Sheets to create custom views, filters, and reports, while sharing exclusive access with your team and stakeholders - without ever sharing access to your Humanitix event!

Live, updated data in the perfect way you want to see it.

Did you know lengthy checkout forms are one of the leading causes of buyer drop-off?

Make your event checkout simple and super speedy by asking your checkout questions after checkout.

While potentially boosting your conversion rates, we've updated the buyer process to ensure you still capture any important data before the event.

Here's how it works:

1. Create your checkout questions and toggle them to after checkout
2. Buyers select and pay for their tickets
3. Your checkout questions appear on a new page after their purchase
4. If any questions are required, buyers can't access their tickets until they've completed them

We've already looked at the stats and have seen that up to 85% of buyers are completing their checkout questions within 15 minutes of their order.

We strive to make Humanitix the most accessible ticketing platform in the world. This includes ensuring our event pages are screen reader friendly and giving hosts the tools to ensure people of all needs are catered for.

Now you can ensure Alt Text has been added to your images in your event description or event gallery. Alt Text gives context to images for those using screen readers, making it that much easier for everyone!
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We're excited to welcome our new team member, Hugh Jackman, as Head of Impact and announce our latest donation total!

It's an incredible achievement so far, that is all thanks to the event hosts and ticket buyers on Humanitix - you're a part of this movement that's only just beginning.

You can also jump straight to our latest blog: A letter from Hugh Jackman

Bring your event page to life with an image gallery! Add in photos of your past event or give a glimpse of what's to come, all displayed in a beautiful mason-tile gallery.

Add an image gallery via page content while managing your event (left-hand menu).