The Update: LightReach is expanding hours of operation starting March 1st.

New Support Hours:

• Monday- Friday: 9AM-12AM EST
• Saturday: 11AM-8PM EST
• Sunday: 11AM-5PM EST

The Update: LightReach is automating our existing PTO Greenlight process. Installers will (1) receive a clear PTO Greenlight status directly in the LR portal and (2) be able to submit PTO proactively ahead of the M2 milestone.

• The Now: On 2/26/25 we're previewing our Greenlight status automation directly in the LightReach portal. Additionally, installers can submit PTO details in advance of the broader Activation (M2) submission.
• The Later: From Q2, PTO Greenlight processes must be followed to avoid a penalty. If PTO is achieved prior to Greenlight, LightReach reserves the right to net fund the ITC value from the EPC milestone payment.

The Background: TPO providers handle complex financial processes behind the scenes. Installers may need to allow for some 'hold time' for an installed system to be processed with our capital funds before it can receive Permission to Operate (PTO) from the utility. Prematurely PTOing a project may result in lost tax credit value.

Typical PTO 'Hold Time' is nominal, however, some accounts may require a PTO Hold Time of up to 10 business days.

The Fine Print:

• This process is an automated enhancement of our pre-existing, manual processes. We began previewing this automation in October 2024.
• The PTO Greenlight status will be displayed on each account in the LightReach portal.
• Designated installer contacts will be notified via email when new Greenlight approvals are granted, and can filter by PTO Greenlight Status in the LR portal.
• Systems which are PTOd prior to PTO Greenlight Granted may be net funded for lost ITC value.

The Update: National Grid, Eversource, and Unitil MA now allow system sizes up to 25kW (AC) to qualify for full, retail net metering.

The Details:

• On January 31, the MA DPU issued an order in docket 23-140 increasing the maximum system size for net metering. Eligible system sizes have changed from 10kW (AC) to 25kW (AC) as required by the 2022 Climate Act.
• Pre-install customers may submit a change order if they'd like to have a larger system to cover their energy needs. Post-install customers may be eligible for second systems - Check our Eligible Sites policy for more details.

1. Key Update

• Palmetto LightReach has successfully raised and deployed over $1.2B in tax equity financing to scale the adoption of clean energy through our signature LightReach energy plans.
• This comes on the heels of a tremendous year of growth with our EPC partners, with more to come in 2025. Read the full article in Bloomberg here.

2.Credit Application Parameters

• Our credit parameters are updating for all new applications from Monday 2/3/25. We expect these changes to be net-positive for partners. View full details in the LightReach portal or at news.golightreach.com

3.Domestic Content (ITC-DC)

• Updated federal guidance on ITC-DC requirements were published earlier this month, including updates to qualifying percentages, component categories, and descriptions.
• We're reviewing the updated guidance with all stakeholders, including manufacturers and distributors, alongside our pilot partners.
• Updates will be posted at news.golightreach.com as well as our help.palmetto.finance guides.

4. Upcoming Holiday Hours

• LightReach underwriting support will be open on President's Day (2/17) from 11-7 PM EST.
• Funding will only be paid out on Thursday 2/20. Our normal funding schedule will resume Tuesday 2/25

5. Enhanced Proceed to PTO System

• We're releasing portal updates to streamline PTO Greenlight systems, making it easier for installers to time PTO submissions.
• Additional details and process guides will be posted in advance to news.golightreach.com.
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The Update: We’ve revised the process on re-sending disclosures after changes are made to the system details. This means no more need to void those contracts to get an updated ABP form!

The Details:

• QC techs will identify projects that have IL Shines disclosures out of tolerance with program guidelines
• New disclosures are sent by the internal LightReach incentives team
• Once signed, our incentives team will upload the updated disclosure to the activation package
• EPCs will be sent weekly emails regarding which customers have updated disclosures that are unsigned so they can assist LightReach in getting the signature
• Why it’s Important: Without a signed updated disclosure, EPCs will be unable to secure M2 approvals

Shines Disclosure Form out of program tolerance? We’ve got you covered.
In order to effectively create & send new disclosures for projects that do NOT meet the IL Shines tolerance for AC & DC systems sizes, LightReach now needs a copy of the UB that allows the incentives team to determine the following:

• An estimate of the customer’s annual electricity usage (needed for all DG Disclosure Forms)
• Expected 1 year usage:
• Ameren - Page 1 of the UB
• ComEd - Page 1 of the UB
• Electric Supply:
• Ameren - Page 3 of the UB
• ComEd - Page 2 of the UB

The Update: LightReach is implementing Recheck ID requirements for all salespeople across our platform. From 1/13/25, Recheck ID verification will be required for NTP (M0) on all new sales. Verification is easy and can be completed at recheck.co/signup

The Big Picture: Recheck offers the first industry-wide registry of residential solar salespeople and installers. Both companies and customers can trust that the partners they work with from Sales to Installation are vetted and meeting high standards of work. Palmetto LightReach is a founding partner of Recheck.

The Details: ReCheck verification will be required for all sales representatives, and an NTP requirement for all new sales from 1/13/25.

• Sales reps will be sent a login prompt email at point of sale.
• Subject line "Verify your Identity with ReCheck"
• The prompt will lead sales rep to login to their ReCheck account. Once completed, LightReach will save this login for all future sales.

The Update:

• Enhanced automated funding is now live in the LightReach portal from 1/13/25.
• This update brings all funding details and reporting directly into the LR portal; no more manual reporting.

The Details

• Designated organization users can be granted Accounting Admin (AA) access. Only these users will be able to grant additional AA permissions.
• View full details and visuals at our help.palmetto.finance guide here.

The Update:

• Enhanced automated funding goes live in the LightReach portal on Monday 1/13/25.
• This update brings all funding details and reporting directly into the LR portal; no more manual reporting.

The Action Items:

• Organization leaders must ensure that your designated Accounting contacts are up to date in your Organization settings.
• These users will be granted special Accounting Admin (AA) access. Only these users will be able to grant additional AA permissions.

The Fine Print:

• Accounting Admins will be granted visibility to a special PAYMENTS tab to view all current funding reports and details.
• This information will be visible only to designated AA users.

What is It?

LightReach now offers an exclusive retail electricity plan for solar buyback + Enphase battery storage. When homeowners with storage sign up for the Battery Bonus Plan, Palmetto uses the battery to balance the grid, earning homeowners $400/year credit on their retail electricity bill while still providing 1:1 matched solar buyback kWh rates, and also backup power during outages.

Who Is Eligible?

This plan is currently available to:

• LightReach solar customers
• Those with Enphase batteries (only)
• Located in a retail choice area of TX

We’ll expand to other battery brands and geographies soon.

For more information please contact your Lightreach Relationship Manager or read here

Policy reminder:

California M1 Incentive Documentation overview:

• Most recent utility bill (UB)
• Approved Interconnection Agreement (ICA)

Important Reminders:

• The ICA is an essential, pre-existing, M1 Incentive requirement for all CA sales
• See full CA RPA Incentive Checklist here

Incentive Deliverables - M1 Milestone | LightReach Knowledge Base

This article provides guidance on incentive requirements(if applicable) when submitting for M1 milestone. help.palmetto.finance