VinesOS News

Give staff the option to offer members an “under the radar” free splash or taste without using the precious 'Member benefit' flight. These member tastings can be set to not count as a member benefit flight but will still pull accurately from inventory. For example, one of your VIP customers asks for an extra taste of your cab, or the owner's friend drops by and wants a splash of 3 faves. Simply ring it in, for free, and it will deplete from inventory but not count as the member flight. These settings give the flexibility to deliver exceptional customer service to valued members while maintaining accurate inventory control.

Unlock the full potential of coupons! Enhance your promotional strategy by leveraging the flexibility of coupon settings. In addition to applying a coupon for minimums on products (quantity or dollar value), you can now establish an order minimum to qualify for free shipping along with the coupon. For instance, you'd like to offer an enticing 10% coupon discount to customers; however, to receive free shipping you can ensure they purchase at least 3 bottles for that additional benefit.

It's now easier than ever to see when an order is opened on the POS that it is a club order. The club batch name now shows on the order, so the staff can see what club release the order was from as well.

Easily track all changes to customer or member records. Monitor customer and club member activity to improve engagement and retention, and to gain insight into any changes that have occurred within the account.

Who doesn't love a 5 o'clock reason to get out with friends? Boost sales and customer engagement with happy hour. Take advantage of this feature that allows for flexibility and customization in your POS settings. Apply a flat rate price or a dollar discount to items during specific hours/days.

You can now send POS orders to the kitchen or bar staff for prep. This feature accommodates tasting rooms that are becoming more experienced-based with full kitchens. Additionally, you can route orders with different items to distinct prep areas; for example, send flights or glasses to the bar printer and pizza or charcuterie boards to the kitchen printer.

Our reservations system now has a setting to ensure staff members are compensated for their efforts and receive a predetermined percent gratuity. The tip will automatically appear on checkout as an included line item.

This setting appears as an option while creating and editing the event. Simply click on Event Content, then scroll down to Event Ticket settings, and enter a percentage amount in Tips Included section.

Your serving staff has never been able to cash out so seamlessly. Each waiter can click from Recent Orders to My Tips in the POS Dashboard to see the total they earned for that given day. This tip summary gives them a quick view of their success and helps them see their total daily tips earned.

Embrace real-time tip modification while orders are still active or for online orders that have been processed. This feature allows for operational efficiency and ensures your staff receives accurate compensation. Tip modification is only available for your management to execute on behalf of other staff members.

All of your customers now have the option to create an account with you.

Frictionless Checkout. Give customers the opportunity to create an account, so they can quickly checkout in the future. Their name, address, phone number, and the option to store credit cards will be saved for faster checkout.

Personalization and Loyalty Building. Upon future login, customers will be greeted by name in their Dashboard and will receive tailored product suggestions based on their purchase history. They can also view any recurring subscriptions they have with your business and review their entire order history. Lastly, they will have easy ways to join your clubs directly from their personal Dashboard.