Embrace real-time tip modification while orders are still active or for online orders that have been processed. This feature allows for operational efficiency and ensures your staff receives accurate compensation. Tip modification is only available for your management to execute on behalf of other staff members.

All of your customers now have the option to create an account with you.

Frictionless Checkout. Give customers the opportunity to create an account, so they can quickly checkout in the future. Their name, address, phone number, and the option to store credit cards will be saved for faster checkout.

Personalization and Loyalty Building. Upon future login, customers will be greeted by name in their Dashboard and will receive tailored product suggestions based on their purchase history. They can also view any recurring subscriptions they have with your business and review their entire order history. Lastly, they will have easy ways to join your clubs directly from their personal Dashboard.

Streamline operations and enhance customer experiences with the ability to pre-authorize credit cards told hold orders.

1. Reduce the risk of lost payments: In a fast-paced and busy tasting room, it's essential to be able to run a tab for a customer and continuously add items during their visit. Pre-authorization resolves any concern of a customer accidentally walking out without paying first or the staff forgetting to close the tab.
2. Improved Customer Experience: Rather than repeatedly asking your customers to provide payment information for each additional item added to an order, you can securely open a tab with the easy swipe of a card, to complete the final payment later.
3. Increase Speed at Checkout: When it's time to check out, all items on a tab will close out to the pre-authorized card provided. This reduces the chances of errors and saves time for your staff.

Enhance your club membership experience by offering new benefits. Give members a complimentary glass of wine at a specific frequency AND allow any unused benefits to carry-forward for a designated period of time.

You can easily set up this benefit by navigating to Clubs>Member Benefits.

Going further, VinesOS has integrated these member benefits into the POS. Any staff member can easily apply the benefits at checkout for a seamless and convenient member experience.

Explore how to set membership benefits and carry them forward here:

The advanced email builder provides an intuitive interface with more options and greater editing control over your email notifications. New elements can be easily added, such as images, titles, text, buttons, and custom source codes. Each can be arranged and managed with precision in every template.

Everything you need to optimize your customer and staff communications!

We have added two new columns on the Reconciliation export to show the discounts and the pre-discounted price on a per-product type breakdown.

Simplify the process of wine buying for your customers who browse on mobile devices. As customers scroll over a product and its details, their mobile device will lock the product title, price, and quantity with a 'Buy' button at the top of the screen. They no longer need to scroll for a lengthy period of time on the main shop page and product details pages to click and purchase. Placing the purchasing button in a fixed location promotes swift and effortless purchasing behavior.

Get an accurate guest count for events so you can plan accordingly! Suppose you're selling tickets for an event that requires a reservation of a single space, such as a table, room, or igloo, and you wish to request a headcount for specific guests. In that case, you can now take advantage of our newest feature in reservations that allows you to ask for guest numbers as a headcount. Going further, the member can log in to their profile to view and edit the number of guests attending.

Get a more comprehensive view of your clubs that have been processed! You can now simultaneously view multiple club releases. In the Dashboard, click on Orders and add all club releases you'd like to see in the same window.

Prevent the loss of revenue when your customers don’t show up to tastings and events. You can set up your reservations with a fee that transfers to the customers as credits when they arrive. These credits can be applied on-site toward other purchases. Their payment information will be stored on the order as well. Your revenue is secured and the customer is rewarded for showing up. Everyone wins!

This is an excellent way to sell tasting reservations in advance, and make sure that customers show up for their bookings.
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