You can now send POS orders to the kitchen or bar staff for prep. This feature accommodates tasting rooms that are becoming more experienced-based with full kitchens. Additionally, you can route orders with different items to distinct prep areas; for example, send flights or glasses to the bar printer and pizza or charcuterie boards to the kitchen printer.

Our reservations system now has a setting to ensure staff members are compensated for their efforts and receive a predetermined percent gratuity. The tip will automatically appear on checkout as an included line item.

This setting appears as an option while creating and editing the event. Simply click on Event Content, then scroll down to Event Ticket settings, and enter a percentage amount in Tips Included section.

Your serving staff has never been able to cash out so seamlessly. Each waiter can click from Recent Orders to My Tips in the POS Dashboard to see the total they earned for that given day. This tip summary gives them a quick view of their success and helps them see their total daily tips earned.

Embrace real-time tip modification while orders are still active or for online orders that have been processed. This feature allows for operational efficiency and ensures your staff receives accurate compensation. Tip modification is only available for your management to execute on behalf of other staff members.

All of your customers now have the option to create an account with you.

Frictionless Checkout. Give customers the opportunity to create an account, so they can quickly checkout in the future. Their name, address, phone number, and the option to store credit cards will be saved for faster checkout.

Personalization and Loyalty Building. Upon future login, customers will be greeted by name in their Dashboard and will receive tailored product suggestions based on their purchase history. They can also view any recurring subscriptions they have with your business and review their entire order history. Lastly, they will have easy ways to join your clubs directly from their personal Dashboard.

Streamline operations and enhance customer experiences with the ability to pre-authorize credit cards told hold orders.

1. Reduce the risk of lost payments: In a fast-paced and busy tasting room, it's essential to be able to run a tab for a customer and continuously add items during their visit. Pre-authorization resolves any concern of a customer accidentally walking out without paying first or the staff forgetting to close the tab.
2. Improved Customer Experience: Rather than repeatedly asking your customers to provide payment information for each additional item added to an order, you can securely open a tab with the easy swipe of a card, to complete the final payment later.
3. Increase Speed at Checkout: When it's time to check out, all items on a tab will close out to the pre-authorized card provided. This reduces the chances of errors and saves time for your staff.

Enhance your club membership experience by offering new benefits. Give members a complimentary glass of wine at a specific frequency AND allow any unused benefits to carry-forward for a designated period of time.

You can easily set up this benefit by navigating to Clubs>Member Benefits.

Going further, VinesOS has integrated these member benefits into the POS. Any staff member can easily apply the benefits at checkout for a seamless and convenient member experience.

Explore how to set membership benefits and carry them forward here:

The advanced email builder provides an intuitive interface with more options and greater editing control over your email notifications. New elements can be easily added, such as images, titles, text, buttons, and custom source codes. Each can be arranged and managed with precision in every template.

Everything you need to optimize your customer and staff communications!

We have added two new columns on the Reconciliation export to show the discounts and the pre-discounted price on a per-product type breakdown.

Simplify the process of wine buying for your customers who browse on mobile devices. As customers scroll over a product and its details, their mobile device will lock the product title, price, and quantity with a 'Buy' button at the top of the screen. They no longer need to scroll for a lengthy period of time on the main shop page and product details pages to click and purchase. Placing the purchasing button in a fixed location promotes swift and effortless purchasing behavior.