Latest News from the ClearEvent team
Product update

My Events List Gets a Visual Upgrade

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Shared by Support • September 16, 2025

Browsing events just got easier! The Event Portal now displays events as visually rich cards with brand logo & background images, event summaries, and quick access buttons. You can now sort and filter events, and your archived events are hidden by default to keep things tidy.

  • Use the Filter dropdowns to see only the events you care about.
  • Use the View Type dropdown to change between Grid view and List view.
  • Use the Search box to find an event by name.
  • To manage your event, locate the Settings (Gear icon) in the top-right corner of the event card.
  • To access the Event Portal Web App for this event, click the "View Event Details" button. Note: this button is only visible once you have opened your event.
Product update

Product Update: Fix: Export excludes jobs linked to deleted forms

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Shared by Support • September 16, 2025

We’ve fixed an issue where job assignments related to deleted registration forms were still being included in export files. Now, jobs from deleted forms are correctly excluded from the export, keeping your data clean and accurate.

Product update

Product Update: Booth Transfer for Registration Booth Fee Types Now Available

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Shared by Support • September 16, 2025

You can now move a registrant’s booth to a different booth in the same event, or a different event within your Organization. For event organizers using the Booth Fee feature, this was not previously possible.

You can find the new Transfer feature in the Event Manager App Registration section→ Transfer button.

Learn more

Product update

Product Update: Simplified Password-less Registrant Sign-In Now Available!

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Shared by Support • September 16, 2025

Accessing event details for new and returning attendees just got smoother! A secure, one-time Magic Link now appears in Welcome and Registration Confirmation/Approval emails. New attendees can set a password and access their event; returning attendees can use the link to sign in and view details—no password entry needed.

Product update

Product Update: Payments: Fix for Test Mode Stripe Customers

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Shared by Support • September 16, 2025

We’ve fixed an issue where some attendees could not register if they had previously submitted a test registration with an online test payment when the event's Payment Gateway was set to "Test Mode". This issue resulted in errors like "No such customer: a similar object exists in test mode" which prevented a successful registration.

Product update

Product Update: Simplified Password-less Ticket Order Sign-In Now Available!

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Shared by Support • September 16, 2025

Accessing event details for new and returning ticket buyers just got simpler! A secure, one-time Magic Link now appears in Welcome and Ticket Order Confirmation/Approval emails. New ticket buyers can quickly set a password and access their event after placing their order; returning attendees can use the link to sign in and view details—no password entry needed.

Product update

Product Update: Create Jobs Without Dates

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Shared by Support • September 16, 2025

You can now create Jobs without start/end times and assign registrants immediately. In Event Manager > Jobs > Job Details, leave dates blank or use the Reset buttons. The Event Portal will show “TBD (?)” (To Be Determined) instead of the Date & Time. This is useful when you do not yet know the date and time of the job, but still need to fill the job. When you later add or change the start and end date, you’ll be prompted to notify assignees.

Product update

Product Update: One-Time Sign-In Link in Job Notifications

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Shared by Support • September 16, 2025

Attendees assigned to Jobs will now get a secure one-time Magic Link in any Job Notification emails, so they can easily view secure job details without being required to enter a password. New attendees may be required to set a password if they have not already done so.

Product update

Product Update: Webhook exports fixed for free tickets

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Shared by Support • September 16, 2025

Resolved an issue that caused ticket order webhook exports to fail for free tickets. Webhooks now send. Configure via Event Manager → Event Setup → Integrations.

Product update

Product Update: Registration, Ticket Order, and Password-Reset email delivery issue now resolved

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Shared by Support • September 16, 2025

We fixed an issue that intermittently blocked Magic Link creation and registration/ticket confirmation emails, and password-reset emails. Registration, ticket purchase, and password-reset emails now include working Magic Links across all instances. This issue caused some delays in email delivery of confirmation emails as the email backlog recovered.