On October 29, 2025, the ClearEvent platform was impacted by a global Microsoft network outage affecting Azure services worldwide. ClearEvent relies on Microsoft Azure datacenters and services to deliver our event management platform.

On Wednesday, Oct 29, 2025, a Microsoft Azure Front Door (AFD) incident -- triggered by an inadvertent Microsoft configuration change - caused intermittent slowness, timeouts, and errors across the ClearEvent platform from 11:45 AM–8:05 PM ET (15:45–00:05 UTC). As ClearEvent relies on Microsoft Azure to deliver our platform services, during this window, most customers would have experience degraded performance or been unable to access the Event Manager App, Event Portal App, and Help Center while Microsoft restored service by rolling back to a “last known good” configuration, recovering nodes, and gradually rebalancing traffic.

Microsoft temporarily blocked AFD configuration changes to stabilize recovery. By 8:05 PM ET (00:05 UTC Oct 30), Microsoft confirmed mitigation and platform performance returned to normal levels; a small “long tail” of customers may have observed lingering intermittency shortly after while recovery completed globally.

We monitored throughout, applied standard mitigations (e.g., retries, circuit-breaker tuning), and kept customers updated as Microsoft progressed. Microsoft has begun adding extra validation and rollback safeguards on their side.

Your data remained safe throughout the incident, and our team continues to monitor system performance. We’re continuing to review this event to strengthen our resilience and response procedures further.

For more details and for our current system status, visit our Status Page.

Browsing events just got easier! The Event Portal now displays events as visually rich cards with brand logo & background images, event summaries, and quick access buttons. You can now sort and filter events, and your archived events are hidden by default to keep things tidy.

• Use the Filter dropdowns to see only the events you care about.
• Use the View Type dropdown to change between Grid view and List view.
• Use the Search box to find an event by name.
• To manage your event, locate the Settings (Gear icon) in the top-right corner of the event card.
• To access the Event Portal Web App for this event, click the "View Event Details" button. Note: this button is only visible once you have opened your event.

We’ve fixed an issue where job assignments related to deleted registration forms were still being included in export files. Now, jobs from deleted forms are correctly excluded from the export, keeping your data clean and accurate.

You can now move a registrant’s booth to a different booth in the same event, or a different event within your Organization. For event organizers using the Booth Fee feature, this was not previously possible.

You can find the new Transfer feature in the Event Manager App → Registration section→ Transfer button.

Learn more

Accessing event details for new and returning attendees just got smoother! A secure, one-time Magic Link now appears in Welcome and Registration Confirmation/Approval emails. New attendees can set a password and access their event; returning attendees can use the link to sign in and view details—no password entry needed.

We’ve fixed an issue where some attendees could not register if they had previously submitted a test registration with an online test payment when the event's Payment Gateway was set to "Test Mode". This issue resulted in errors like "No such customer: a similar object exists in test mode" which prevented a successful registration.

Accessing event details for new and returning ticket buyers just got simpler! A secure, one-time Magic Link now appears in Welcome and Ticket Order Confirmation/Approval emails. New ticket buyers can quickly set a password and access their event after placing their order; returning attendees can use the link to sign in and view details—no password entry needed.

You can now create Jobs without start/end times and assign registrants immediately. In Event Manager > Jobs > Job Details, leave dates blank or use the Reset buttons. The Event Portal will show “TBD (?)” (To Be Determined) instead of the Date & Time. This is useful when you do not yet know the date and time of the job, but still need to fill the job. When you later add or change the start and end date, you’ll be prompted to notify assignees.

Attendees assigned to Jobs will now get a secure one-time Magic Link in any Job Notification emails, so they can easily view secure job details without being required to enter a password. New attendees may be required to set a password if they have not already done so.

Resolved an issue that caused ticket order webhook exports to fail for free tickets. Webhooks now send. Configure via Event Manager → Event Setup → Integrations.