Continuing our rollout of payment plans, you can now enable "pay over time" options for buyers on all events running on the Humanitix payment gateway.

Until now, this was only available for events running on Stripe or Airwallex.

Avoid third-party processors and their fees while offering an accessible way for buyers to get tickets to your event!

To request that payment plans be enabled for your event(s), contact the Humanitix support team via messenger or hello@humanitix.com.

Once approved, payment plans can be set up via the payments and fees > gateways page of your event.

If you already have payment plans approved for your event, you can switch to the Humanitix payment gateway today. Any previous ticket sales will be unaffected and will continue to be paid out via your Stripe account.

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If you've embedded your collection widget onto your website, we've now given you some flexibility on how event pages open once clicked.

By default, all event pages will open up in the same widget container.

However, you can now choose to open events in a new tab, or a fancy side-drawer that pops up from the side - making navigation easier than ever!

Manage your collection and click the widget tab. Under the event links behaviour dropdown, select your ideal solution, then save!

Your existing widget will automatically be updated - no need to re-add it to your website.

When an event opens in a side-drawer, they can complete their entire checkout, or close and navigate back to the collection in a flash.

Not using a collection already to showcase your events?

Just in case you might have missed, we're rolling out to level up your event pages with FAQ, Lineup, and Agenda sections!

Use sections to make your event look more professional, answer important questions upfront, hype up your speakers and artists, or highlight those key event details.

Better event pages improve buyer confidence, which in turn means more ticket sales!

To add a section, manage your event and head to page content on the left-hand menu.
Click add section.

FAQs

Add a custom question-and-answer field (FAQ) section on your event page, helping to get your key event information across, increasing buyer confidence = more sales and fewer messages to you!

Lineups

Highlight performing artists, speakers or guests at your event by adding an event lineup where you can include images and short bios!

Agenda

Showcase your event's key experiences and running times on the event page with an event agenda. Not only does this look slick, but gives buyers a clear idea of what to expect and when, at your event.

Complementing our FAQ and lineup sections, you can now easily highlight your event's key experiences and running times on the event page with an agenda.

Agendas make your event look more professional and provide clarity to buyers about what they're registering for, reducing the hesitation they may have before purchasing or the need to reach out to you.

You can add an agenda via the page content page while editing your event.

Seat selection review during checkout

If your event has assigned seating, buyers will now be able to review their seat selection during checkout before they finalise their payment - helping them ensure they chose the right seats!

Pinned reporting groups

You can choose to "pin" a reporting group to replace the sales tracker that appears on the event listing page allowing you to focus on your most important ticket metrics.

We're rolling out sections to event pages!

You can now upgrade your event page with an FAQ and Lineup section, allowing you to highlight common buyer enquiries or showcase artists, presenters and speakers, respectively.

Sections appear below your event description and can be added via the page content page while managing your event.

Better event pages improve buyer confidence and therefore improve your ticket sales!

We'll be continuing to release more sections over the coming weeks such as Image Galleries, Video Embeds, Testimonials and more! Stay tuned!

Tickets checked-in cannot be resold

We made a small tweak that prevented tickets that have already been checked in on the day from being listed and resold.

You can now easily showcase presenters, speakers, and performing artists at your event right on your event page with a lineup section.

Adding to our recently released FAQ sections, you can add a lineup via the page content page while editing your event.

Our Canva integration is being upgraded and replaced with a new version.
​> See full details

What does this mean?

• After 30th December, existing designs created via the Design on Canva button in Humanitix cannot be edited.
• The Design on Canva button will temporarily be unresponsive while the new integration is installed.
• Existing designs must be removed and recreated if you wish to make new changes.
• You can continue to create a design via Canva.com directly, then export and insert your image via the Upload Image button.

Why?

• Canva is shutting down its existing integration, which currently powers our Design on Canva button
• We're replacing this with a new integration from Canva that will be more robust and powerful
• As a benefit, designs created via the Design on Canva integration will be saved to your Canva account. This did not happen on the previous version.

This affects all images created via the Design on Canva button:

• Event banner image
• Ticket type + Packaged Ticket images
• Ticket group images
• Host profile logo
• Host profile banner image
• Collection banner image
• Collection event group images

With FAQ Sections, you can now create custom questions and answers that display as clean, easy-to-read dropdowns right on your event page.

This makes it simpler than ever for attendees to find key details, leading to fewer inbound questions and a smoother purchase experience.

Confident buyers can also lead to higher sales!

You’ll find FAQ Sections on page content when managing your event, located just below the event description.

> Learn how

Add as many FAQ sections as you need to clearly communicate essential information, improve clarity, and support stronger sales.

Remove event owners from receiving attendee enquiries

Previously, event owners/creators always received attendee enquiries. There was no way to remove the recipient email address; flooding inboxes for events that co-hosts and other teams were managing!

You can now remove the event owner's email address as long as you've added one other recipient. Simply "uncheck" the notification.

Head to the comms > notifications tab while managing your event, or account > default notifications to apply your new settings to all events!

Remove sales and financial information from a scheduled report

You can also choose to remove financial information from scheduled reports so that recipients only see ticket sale counts and totals. They won't see sensitive sales figures.

When creating or managing a scheduled report, select the sales data option in the data to exclude field.

Learn more about sending scheduled reports

We've made some great quality-of-life improvements to some existing features - check them out!
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New "country" checkout question

We've added a new "country" checkout question template with all countries pre-added, making it easier to capture hard data on where your international buyers are coming from.

Find this under the templates when adding a new checkout question.

Drag-and-drop options within a checkout question

You can now drag and drop options within a multi-select or dropdown select checkout question. Previously, you had to delete options and re-add them in the correct order.

One-click ticket preview and print

We've added quick links to view and print the digital and PDF versions of an attendee's tickets, respectively.

Previously, hosts had to resend a confirmation email to themselves to see what a buyer received!

Click actions next to an order on the orders report to view tickets or print tickets.

Better scheduled reports management

There's a better search and filtering logic for scheduled reports you have set up, allowing you to identify which reports are going to which recipients and for which events.

Control your resale messaging

We've given you greater control of when resale appears as an available option on the event page.

• Hidden = No mention of resale on the event page
• Dynamic = Availability of public resale tickets appears only for sold-out ticket types
• Always on = Persistent banner on the event page promoting resale

Discounts always give the maximum discount!

We'll always apply the discount to the highest-priced ticket. Previously, if you had multiple ticket types (e.g. $20 Adult, $10 Child) eligible for a 50% discount but only 1 x per order, then the discount would apply 'randomly'. In this case, the $20 Adult ticket will be discounted.
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