wawa fertility News Center

Managing donor patients will soon have its own dedicated space, with clearer donor records and a faster path from donor to recipient.

What's new

• See a donor's anonymity status and material type right on their record, alongside their family spots used and limit
• Register a donor directly, or convert an existing patient into one, with bank identity and physical details captured in one form
• Import a bank donor by its donor number, matched automatically if you've used that number before
• Thaw a recipient's own embryos made with donor sperm without first linking and approving the donor separately, when nothing else is blocking it

Read more here!

We hope this change will benefit you and your teams, but if you have any issues, please reach out to wawa support!

Your cryostorage tanks will soon have a visual map, not just a list. See every canister and cane in a tank at a glance, and move samples with a lot less clicking around.

What's new

• A tank's canisters and canes are laid out as a grid, showing exactly what's full and what's free
• A one-click suggested location speeds up storing a new sample, based on where that patient's other samples already are
• Move one sample, or several at once from the samples list, to a new location in a few clicks
• Creating or editing a tank is now its own page, with clearer sections for capacity and storage restrictions

Read more here!

We hope this change will benefit you and your teams, but if you have any issues, please reach out to wawa support!

Images and tables in letters now resize properly

What's new

You can now control the size of images and the width of table columns in your letter and note templates, and those sizes actually stick.

• Resize an image to Small, Medium, Large or its Default size from the image's menu
• Drag a table's column or row borders to resize it, or use "Equal columns" to even them out
• Sizes are kept when you save a template and reuse it, instead of resetting
• In the PDF, a tall image now shrinks to fit on one page instead of being cut off, and a table split across pages keeps its column widths

We hope this change will benefit you and your teams, but if you have any issues, please reach out to wawa support!

We’ve built a new way to order and track a patient's diagnostic tests and appointments as one connected workup, with your patient kept in the loop throughout.

How it works

• Order tests, appointments and consents for a patient, and for their partner too if needed
• Create reusable Diagnostic Templates in the clinic settings pages (found in Cycles, where you have created treatment protocols already) for your most common workups to save time
• Send the workup to your patient to review and accept in their portal, or accept it on their behalf yourself
• Track it through to results, which link straight back to the workup on the Labs page

This is available now from your Patient’s pages.

Read more here.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

We’ve added a new way to plan a patient's treatment before their cycle even starts!

How it works

A treatment plan lets you reuse your standard operating protocols (medications, tests, appointments and consents), customise them to suit your patients, or build one from scratch.

• Start from one of your existing protocols and tailor it, or build a new one from nothing
• Send the plan to your patient to review and accept, right from their portal
• Once a plan has been accepted, start their cycle straight from the plan (or select their plan when starting a new cycle), and everything will already filled in, saving you time when you need it the most!

This will be available to all clinics next week, so start planning!

Read more here.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

Now introducing a dedicated place to start new lab orders and review incoming lab reports, instead
of tracking them by hand, for each patient.

How it works

• See every order and report as it comes in, flagged clearly if they’re abnormal or waiting on your signature
• Add a report yourself manually if one doesn't arrive electronically
• Match a report to its lab order if any fall through the cracks, and filter items by orders created by you, or clinic-wide

This is available now, so find the new page in your menu bar!

Read more here.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

You can now upload a full-width image for your clinic's letterhead header and footer, so your letters can carry your clinic's own branded artwork edge to edge.

How it works

• Head to Settings > Letterheads
• Add an image to replace the usual logo and header text (or footer columns), stretching across the full width of the page.

Letterheads without an image keep working exactly as they do now.

What you'll see

• Treatment reports use the same header, so they pick up your header image too.
• The letter preview now matches how your letters paginate when downloaded as a PDF.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

You can now apply a discount to a single line on an invoice or quote instead of only being able to discount the whole thing.

Click the money icon next to any line to open a short form where you can set either a fixed amount or a percentage off, plus a reason for the discount. Once applied, the line shows the discount, and you can remove it again with one click.

What you'll see

• New row in the totals breakdown: Subtotal, then Line item discounts, then Taxable amount, then Total
• The discount reflected correctly in Xero and in your sales and credits reports, so the figures always match what the patient was actually charged.

What's next

This is rolling out gradually, so you may not see it on your account yet, but at some point in the coming weeks.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

With this new feature, patients will soon be able to enter their own registration details directly in the wawa app or patient portal, instead of filling out paper forms or a clinic survey.

What you'll see

• Registration is the first thing a patient sees in the app until they've completed it, covering their personal and health details, plus their partner's if your clinic collects those too.
• Your team can see exactly how complete a patient's registration is from their chart, under Patient registration.
• Remind a patient to finish up with one click. The reminder lands in their next daily digest email.

Clean data helps with:

• Regulator reporting (HFEA, BORN)
• Easy pre-filling of attributes across the system e.g. consents
• Giving clinicians an easy overview of the patient

What does it look like?
On the patient side we have 11 sections (6 personal + 5 health) about the patient, and optionally 3 sections about their partner if the clinic sets this.
​
​We also have a tracker on the clinic side, showing completion of each section!

A new Patient registration section under Practical is where all the information will be visible. The patient registration is the first item within the app until it's completed, but staff can remind the patient to complete it by assigning them a task with one click from the clinic side, this will then show up in the patients daily digest emails.

What's next

We're rolling this out over the next few days to clinics that don't already have a survey set up for registration. If your clinic already uses one, we'll be in touch separately to help you move across.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!

Until now, the waiting room told patients "We have notified the host that you are waiting", but nothing actually happened. Care team members only found out a patient had arrived by opening the call themselves.

Now, when a patient clicks "Join call" from the appointment meeting link, and nobody from the clinic has joined yet, everyone on the appointment's calendar gets a message on their screen straight away, with a button that takes them right into the call.

What you'll see

• A message: "[Patient name] is waiting for you to join the call", with the appointment type and a button to jump straight in.
• If you're currently working from a different clinic, you won't see the patient's name. You'll see the clinic's name and a "Switch" button instead.
• No message once someone from the clinic has already joined the call.

This applies when the patient joins through a browser, via a shared meeting link. Joining from the wawa mobile app/web portal is currently not supported.

We hope this will improve your work flows and patient experience going forward, but if you need any help, get in touch via the chat icon at any time!