Overview You can now configure specific users to always be included in your mass communications! This ensures principals, superintendents, and other key staff automatically receive copies of all outgoing messages without having to be manually added every time.

Stay informed of all communications Many school administrators want to know immediately when mass communications go out to parents, students, or staff. Previously, you had to remember to manually add administrators to each message, which was easy to forget and created extra work for every communication.

Automatic inclusion for key staff With this new setting, you can designate specific users who should always be included in mass communications. Once configured, these users are automatically added as recipients whenever anyone sends a mass communication - no manual selection needed.

How to set it up

1. Navigate to Mass Communications Settings
2. Scroll to the "Always Include Recipients" section at the bottom
3. Search for and add users who should always receive messages
4. Select which channels each person should be included in (Email, Text, Voice)
5. Save your settings

Perfect for oversight and compliance This feature is especially helpful for:

• Principals and superintendents who want immediate awareness of all outgoing communications
• Communications directors monitoring district messaging for consistency
• Compliance officers maintaining records of all parent/community communications
• Leadership teams staying informed of school-wide announcements

Works across your district Districts can configure recipients at the district level, and schools can either inherit those settings or configure their own additional recipients based on school-specific needs.

This ensures your key administrators stay informed of all mass communications without creating extra work for your staff or risking that important people get left off messages.

Overview You now have more control over which conversation recipient lists your staff can access! A new "Can Use Role Based Lists" setting lets you decide whether users see auto-generated role lists like "Administrators" or "Parents/Guardians" when starting conversations.

Better control over conversation lists Many schools told us they wanted more control over who their teachers could message through conversations. Previously, even if you restricted access through target lists, teachers could still see role-based lists (like "All Teachers" or "All Parents") which sometimes created concerns about unintended school-wide messaging.

New conversation setting In your Conversation Settings, you'll now see a "Can Use Role Based Lists" option under Target Visibility for each role. This controls whether that role can see and use auto-generated role-based lists when starting conversations.

How it works

• When enabled: Users can see and select from role-based lists (like "Administrators," "Teachers," "Parents/Guardians") when starting conversations
• When disabled: These auto-generated role lists don't appear - users rely only on target lists and individual person selection
• Flexible by role: Control this separately for different roles based on your school's communication policies

Important: Default is off This setting starts disabled for all roles at your school. If you want certain roles to have access to role-based conversation lists, you'll need to enable this setting for those specific roles in your Conversation Settings.

Overview You now have more ways to organize your page content! We've added two new page layout options - a 50/50 split and a three-column layout - plus consolidated existing layouts to give you cleaner, more consistent design choices.

New layout options

50% 50% Layout: Create balanced two-column pages perfect for side-by-side content like comparing programs, showcasing dual offerings, or presenting information in equal-weight columns.

33% 33% 33% Layout: Organize content in three equal columns, ideal for feature showcases, service listings, or any content that benefits from a three-column grid structure.

Improved existing layouts All page layouts now include hero sections at the top and full-width sections at the bottom, giving you consistent structure across all your design options. Your existing layouts (Full width, 25% 75%, and 75% 25%) have been updated to this new consistent structure.

Your existing pages are updated automatically We've automatically migrated your existing pages to the new layout versions while preserving all your content exactly where it was. Everything stays in place - you just get the benefit of more consistent layout options.

Smart responsive design All layouts automatically adjust for smaller screens, ensuring your content looks great on phones and tablets. Columns stack appropriately so your visitors get the best experience on any device.

These new layouts give you more creative flexibility in organizing your page content while maintaining the professional, accessible design standards your community expects.

Overview You can now include attachment links in Mass Communications text messages, making it easier to share important files along with your SMS updates.

Perfect for sending more complete text communications Sometimes a short text message is the fastest way to reach families and staff, but the real details live in a flyer, form, letter, or other document. With attachment links now supported in Mass Communications text messages, you can send a concise message and still give recipients access to the full file.

Great for common school scenarios

• Sending event flyers along with reminder texts
• Sharing forms that families need to review or complete
• Including letters or documents tied to school updates
• Providing supporting materials for urgent announcements

This makes Mass Communications text messaging more useful for real school workflows, especially when your audience needs quick updates and easy access to a related document at the same time.

Overview Your Mass Communications delivery report exports now include the actual message content you sent - not just delivery information!

Complete communication records Previously, when you exported delivery reports, you could see who received your messages and delivery status, but not the actual message subject and body. This made it difficult when you needed to provide complete records for public information requests or review what was communicated during a specific time period.

What's included now

• Message subject and body: The actual content you sent is now part of your export
• All channels covered: Includes message content relevant to each Mass Communications channel
• Single and bulk exports: Works whether you're exporting one delivery report or multiple at once

Perfect for records requests This update is especially helpful when you need to:

• Fulfill public information requests for messages sent during specific time periods
• Maintain comprehensive archives of district communications
• Review communication history for audits or internal purposes

How to use it Export delivery reports the same way you always have - from individual messages or using bulk export. The message content is now automatically included in your export file alongside the delivery information.

This gives you complete documentation of your mass communications, ensuring you have both the delivery data and the actual message content whenever you need historical records.

Overview We've made it easier to build staff page blocks by adding new filtering tools to the Manage Staff List window.

Simpler staff selection Before, schools often had to search for staff one by one or already know a position title to narrow the list. With this update, you can now quickly filter staff members before selecting who to include.

What's new

• User Type filter: Filter staff by their user type
• Position filter: Filter staff by their position

How it works

• Leave all filters unselected to show all users
• Select "(No User Type)" or "(No Position)" to filter to users without a User Type or Position
• If both filters and search are used together, filtering is applied first, then search

This update makes it much easier for schools to add groups of staff to a page block without having to select each person individually.

Overview If you have children in multiple schools or work across different schools in your district, you can now see all your conversations in one unified list! No more switching between schools to find different conversation threads.

One conversation list for the whole district Previously, when you opened the Conversations page, you only saw conversations from your currently selected school. If you had conversations with teachers from other schools in your district, you had to switch schools to see them. Now all your conversations from every school in the district appear together in one easy-to-browse list.

Never miss a message On the mobile app, you'll receive notifications for conversations from any school you're involved in, and clicking the notification takes you directly to that conversation - even if you're currently viewing a different school.

Perfect for parents with multiple children This is especially helpful if you have children attending different schools in the district. You can now:

• See all teacher conversations in one place regardless of which school each child attends
• Stay on top of communications from elementary, middle, and high schools simultaneously
• Respond quickly without hunting for conversations across different schools
• Keep track easily when managing multiple children's school communications

Great for district staff too Staff members who work across multiple schools can now manage all their conversations in one unified view, making it much easier to stay organized and responsive.

Adding participants still works as expected When starting a new conversation or adding people to an existing one, you'll still see people and target lists from your current school by default. But if you need to add someone from a different school you have access to, there's now a checkbox that lets you search across all your schools.

Cross-school conversations work seamlessly If a conversation includes people from different schools (like a district-level discussion), everyone can participate normally and see the full conversation thread.

This enhancement makes managing conversations much simpler for families and staff involved with multiple schools, ensuring you never miss important communications just because they came from a different school in your district.

Overview You can now select individual people directly when sending mass communications! No need to create a target list first - just search for and add specific recipients alongside your target list selections.

Perfect for quick, ad-hoc messages Sometimes you need to send an email, text, or voice call to just a few specific people and don't want to go through the process of creating a target list. Now you can search for and select individual recipients right when you're composing your message.

How it works When creating Email, Text, or Voice mass communications, you'll see a people search option where you can:

• Search by name to find specific individuals
• Add multiple people one by one to your recipient list
• Combine with target lists by selecting both target lists and individual people
• Search across your district to find people from any school you have access to

Great for common situations

• Small group notifications that don't need a target list
• Follow-up messages to specific individuals after a broader communication
• Testing communications by sending to yourself or a colleague first
• One-off announcements to particular staff members or parents
• Adding individuals to target list selections for complete coverage

No target list required While target lists remain the best option for regular, repeated communications, you now have the flexibility to quickly message specific individuals without the setup overhead.

This makes mass communications more flexible for those times when you need to reach just a few specific people quickly without creating permanent target lists.

Overview Forgot your password? You can now get back into your OSP Store account with a simple magic link sent to your email - no password reset required!

One-click account access Instead of going through traditional password reset flows, you can now request a magic link that logs you in automatically. Just enter your email address, check your inbox, and click the link to access your account instantly.

How magic links work

1. Request a magic link by entering your email address on the login page
2. Check your email for the magic link message
3. Click the link which shows you which account you're logging into
4. Click "Continue" or "Login" to access your account immediately

Secure and simple Magic links are one-time use only, so they expire after you click them for security. You get instant access without remembering passwords or creating new ones.

Multiple accounts? If you have more than one OSP Store account using the same email address, the system will help you choose which account you want to access.

Perfect for common situations

• Forgot your password and want quick access
• Locked out of your account and need to get in fast
• Don't remember your username but know your email address
• Prefer not to manage passwords for occasional-use accounts

Still secure While magic links are simpler than passwords, they're just as secure - they work only once and expire quickly, so even if someone else sees your email, the link won't work a second time.

This makes accessing your OSP Store account much easier, especially for parents and guardians who only log in occasionally to make payments or check account information.

Overview You can now use templates, save drafts, and manage templates directly in the mobile app for Mass Communications, making it much easier to create and send messages while you're on the go.

A more complete mobile Mass Communications workflow The mobile app now supports both templates and drafts for Mass Communications, so you can start messages, save them for later, and send them when you're ready - all from your phone.

Templates are now manageable in the app In addition to using existing templates, you can now also create and edit templates directly in the mobile app. This gives you more flexibility to keep messaging up to date without needing to switch back to the Dashboard.

Save your work and come back later If you get interrupted while composing a message, you can save it as a draft and return to it later. This helps prevent lost work and makes mobile communication much more practical during busy school days.

Great for common school communication scenarios

• Sending urgent communications while away from your desk
• Reusing approved messaging for recurring outreach
• Creating or updating templates on the go
• Starting a message on mobile and finishing it later
• Handling time-sensitive school communications from anywhere

Important note about availability This enhanced templated workflow is available for customers using both the app and Mass Communications. Customers using the app without Mass Communications will continue using the simpler create-news flow already in place.

This update gives Mass Communications users a more flexible mobile experience, with the ability to create, save, manage, and send communications directly from the app.