We’re pleased to offer your funeral home even greater flexibility with Web Payments. You now have the option to turn off online payments for any case directly from the Remember Page settings.

To adjust this setting: simply open the Remember Page, go to the Configure tab, and switch off the "Allow Payments from Website" toggle.

This enhancement was developed in response to your feedback, allowing you to manage Web Payments based on your specific needs—whether you're expecting an insurance payout, honoring a family’s request, or making an internal decision. The choice is now yours!

Your Batch Report has been updated 🙌

We've recently added the ability to freeze statements in bulk which will make it easier to catch up on statements at the end of the month.

You (or your accountant) will love it. To freeze unfrozen historical statements just navigate to your Batch Report and select all of the unfrozen statements you would like to freeze. You can also click the check box in the top row to select all statements with one click.

Then click the new "Freeze Selected Statements" button and voilà! Your unfrozen statements are now accounted for.

We are excited to be rolling out visitor notifications for scheduled events and Remember Page contributions!

Event Notifications will now be sent to loved ones to remind them of upcoming events and give them easy access to the event details like date, time, and location! Learn more about Event Notifications here!

Notifications will also now be sent to loved ones who contribute to the page so they can keep up with all of the contributions on their loved one's memorial page and remember them.

Collaboration on the Remember Page is a valuable tool to help family and friends memorialize their loved ones! We hope that by keeping families in the loop about contributions, we can make memorializing on the Remember Page a richer, more collaborative experience. Learn more about Remember Page Notifications here!

Big announcement for you! We are integrating with Homesteaders Life Company!

Through this integration, funeral homes and crematories can now sync their preneed policy data from Homesteaders with Gather, and quickly view or attach existing preneed policies to a case for quick reference. Read our in-depth guide or watch our 3-minute tutorial video to see how this integration works.

In Gather, funeral homes and crematories will now be able to view Homesteaders policy information at a glance or convert recently written Homesteaders policies into new preneed cases in Gather. All from the comfort of any device!

To read more about the specifics of this integration check out this helpful article.

To get started with this integration reach out to us today and we will work with Homesteaders to get your policies syncing to Gather!

Not a customer of Homesteaders yet? Chat with us to find out how selling policies with Homesteaders can help with your cost of case management.

Hi there,

We're excited to share that we've updated how your families and friends can leave messages when they purchase flowers or trees through Gather!

Not only will they be able to leave a personal message, but they'll be able to fully personalize the gift sender information using a "Display Name." For example, if you want to send Flowers from the whole family, you can now say something like, "These are from all your loved ones at Gather!"

We're always excited to share how we're working on improving Gather for you and the families you work with. Stay tuned for more!

Scrolling through a long list of people when you are assigning staff or family members to tasks, cases, payments, etc., is less than ideal! So, we improved the people selector pop-up by adding an intelligent and flexible search bar that allows you to search by name or relationship to the decedent.

We also split up the list of people into two categories: staff and family. That way, you can decipher the list of people faster and easier.

This improvement was driven by suggestions we received from people like you! We love to hear from you about how we can Gather a stronger tool for your team, as we are always continuing to improve your experience.

Hi there,

We want Gather to be perfect for you, your team, and your families, so we have implemented an easier, faster way for us to provide even more amazing support.

So how does it work?

In addition to instant chat, throughout the Gather platform, you can now click different buttons to create a quick ticket that will be routed instantly to our team so we can address it for you ASAP. These buttons will allow you to request the following help from our team:

• Upload a new GPL
• Upload a new Price List
• Upload a new AutoForm
• Request a fix to an existing AutoForm
• Request an addition to your DC questions
• Request a fix for your Statement

You will be automatically notified as we make progress, and you can view the status of all your tickets by clicking the bottom-right "Chat with us" button and then selecting the "Tickets" icon at the bottom of the chat window.

Will this delay your response time?

Nope. Our goal with this new approach is to actually improve our response times even more. You have a lot on your plate, and we want to do the best we can to provide instant support.

Can I still chat with you directly?

Of course, we always love to hear from our amazing funeral home partners-- please reach out anytime!

You can also chat with us directly from the ticket that is created so that all of the details needed to provide amazing support are in one place.

Best,

The Gather Team

Hi there,

We are super excited to release a new feature that makes it easier and faster for your funeral home to order DVDs and USBs of your LiveStreams in Gather!

Here is a quick article that explains how to add additional value for your families with custom-branded DVDs and USBs.