✨ Improvements ✨

🛠️ Platform-wide

Offensive Media Removal

This allows users to flag/remove offensive media that they receive through text messages

Overview:

We have received customer requests to allow for the removal of attachments in text thread due to offensive things sometimes being sent. Additionally this is helpful to remove PII data. This is now possible through a user action in the thread.

How it works:

At the top of a received attachment there is now the option to hide the content. Hiding the content will impact all users in the organization. After clicking the button the user will be shown a modal to confirm the action. See examples below.

Once the attachment is hidden it can NOT be brought back by the user. They will have to reach out to Grayscale support to regain access to the content. In the place of the attachment the below message will be displayed. The number at the end of the message is an ID to help support relocate the attachment if its needed.

👤 Grayscale for Recruiting

• Talent Pool & Segments
• Hiring Hub (Job) Segments

Talent Pool & Segments

The talent pool has been enhanced to improve candidate management.

Overview:

The new talent pool now shows in place of prospects as “Talent Pool BETA”. This new talent pool uses the new table pattern showing the user significantly more information and allowing for customization through the use of column management. In addition to the table changes filers have been overhauled to enable the creation of segments.

How it Works:

Table Changes

• Column Management - The table now supports column management allowing each user to chose what columns they want visible. This can be managed through the icon at the top right of the table.

• Bulk actions - When 1 or more rows are selected the icons in the bulk actions bar are activated allowing users to send a bulk message, add the selected people to a list, or add tags.

• Pagination - By default each page shows ten results, this can be modified to show 25, 50, or 100 results.

Segments & Filters

Overview:

Segments allow users to save filter selections for quick access later and for use by other people in the org. These segments will also soon be available for use in bulk messages and automations allowing specific groups of people to be more carefully targeted.

Filter Management - Users can now control what filter options they want to see at the top of the table by clicking on the manage pill on the far right. In the drop down users can toggle filters on and off.

Filter Improvements - Where relevant filters now support “Exclude” meaning that user can chose the things they do NOT want to see in the results.

Filter Overflow - If there are more filters than will fit at the top of the table a scroll bar and arrow will appear.

Segment Creation / Saving Segments - To create a segment make selections in the filters at the top of the table. There will be a green check mark in each filter that is active. When a least one filter is active a (+) button will show next to the select segment pill. Clicking this button will allow the user to save a new segment. UI will open in the slide out panel. Alternately, a new segment can be created by clicking on the new segment button at top of the select segment slide out

Editing / Modifying Segments - Users can edit segments through the select segment slide out by clicking the 3 dots menu and choosing edit segment. Click select segment pill at the top of the table —> find the segment you want to edit —> click the 3 dots icons and select “edit segment”

Segment Visibility - When a segment is created its visibility can be set to “Only me” or “Everyone”. This selection is required when creating a new segment and can be modified through the editing flow.

Segment Slide Out - The segment slide out is used when selecting an existing segment, creating a new segment, or editing a segment.

Hiring Hub (Job) Segments

The segment functionality from the talent pool is being added to hiring hub. This will enable users to dynamically group jobs so that they can be targeted with automations and bulk messages.

Focus: AI & Automation

We are excited to introduce a powerful set of product updates focused on making your hiring workflows more complete, more connected, and more personalized – especially through our AI Assistant, Gracie.

✨ Improvements ✨

🛠️ Platform-wide

SAP SuccessFactors Integration – Now Even Faster

We’ve rebuilt the SuccessFactors integration to:

• Sync jobs and candidates 3x faster
• Trigger automations with less lag
• Connect directly to your instance (no third-party tools required)
• Support new application workflows via Gracie

Most customer accounts have already been migrated. If you’re using SAP and haven’t switched yet, let your CSM or our support team know and they'll help you get set up.

Why it matters:

You get a faster, more native experience – and fewer barriers to automation.

🤖 AI Assistant

Gracie Now Supports Full Apply – Not Just Conversation

Candidates can now complete the entire application process in one seamless chat experience with Gracie.

That includes:

• Resume upload
• EEO/compliance data collection
• ATS-specific questions
• Instant apply for qualified candidates

Whether you’re working with SAP, Greenhouse (and soon to be Workday), the experience is fast, compliant, and friction-free.

Why it matters:

You capture quality applications faster – and spend less time chasing candidates who drop off mid-process.

Now Live: Greenhouse AI Integration

For teams using Greenhouse, Gracie can now:

• Scrape and understand job descriptions directly from your ATS
• Pre-fill application flows with candidate and job data
• Auto-match applicants to roles
• Provide updates and confirmations through chat

Why it matters:

You reduce recruiter lift and eliminate duplication – Gracie does the legwork in the background, and you take it from there.

👤 Grayscale for Recruiting

New: Inbound Attachments via SMS and WhatsApp

Candidates, new hires, and employees can now send:

• Images
• PDFs
• Videos
• Other documents

…via SMS or WhatsApp, directly into the conversation.

Why it matters:

No portals. No email back-and-forth. Just instant document collection – from driver’s licences to onboarding forms.

It’s perfect for industries like retail, logistics, healthcare, and construction, where speed and mobile-first interactions are essential.

Bulk Messaging Just Got More Actionable

We’ve expanded our bulk messaging and reporting features to give recruiters better visibility and more usable insights.

• Bulk messages now show up in reporting dashboards
• Track open rates, replies, click-through, and timing
• Jump directly into live message threads from your reports
• Use this data to optimize your messaging templates and workflows

Why it matters:

Your team gets full accountability and can iterate faster – without waiting on monthly reporting packs or digging through message logs.

For the past few months, we focused on strengthening the foundations: scheduling at scale, permissions that protect your workflows, and data management that matches the needs of enterprise TA teams.

✨ Improvements ✨

🛠️ Platform-wide

Permissions That Protect Your Processes

We’ve expanded our Roles & Permissions framework so larger organizations can scale Grayscale usage with confidence.

You can now define:

• Who can view, edit, and send messages
• Who can trigger automations
• Who can manage scheduling workflows
• Access by role, location, or business unit

Data Retention Controls

We’ve introduced new admin controls to help with compliance and data hygiene.

You can now:

• Set automatic expiration policies for candidate conversations
• Choose how long messages are stored before being auto-deleted
• Align retention rules with your organization’s data policy or local regulation

A Cleaner View of What Matters

We also made improvements to Grayscale’s Integrations Settings UI – giving teams a faster, clearer way to manage which systems are connected, how data flows, and who has access.

Think of it as a control panel for all your recruiting infrastructure – now simpler, more transparent, and easier to manage as you scale.

👤 Grayscale for Recruiting

Scheduling

Pooled Availability is Here

One of our most requested features – now live.

What it does: You can now combine the calendars of multiple recruiters or hiring managers and let Grayscale dynamically assign bookings in a round-robin format.

What it’s for:

• Screening teams that handle thousands of applications
• Hiring manager pools in large regions
• Shared interview loads across shifts, departments, or locations

It works across invite links and automation flows, and makes it dramatically easier to scale high-volume scheduling without bottlenecks.

Flexible Reschedule & Cancel Flows

We’ve given both recruiters and candidates better control of the interview rescheduling process.

What’s new:

• Recruiters can reschedule or change attendees directly from Grayscale
• Candidates can self-service reschedule or cancel – across any event type
• Full visibility of updates, confirmations, and conflicts

This reduces back-and-forth, improves show rates, and respects everyone's time.

Configurable Registration Windows

Some roles need to be filled immediately. Others need a bit more breathing room.

Now you can:

• Set minimum and maximum registration windows per event
• Prevent interviews from being booked too far out – or too soon
• Align scheduling timelines with hiring urgency and candidate expectations

Perfect for time-sensitive roles like healthcare, warehouse, and seasonal hiring.

✨ Improvements ✨

👤 Grayscale for Recruiting

Scheduling

We’ve enhanced Grayscale’s scheduling system with more flexibility, more visibility, and more self-service – built for busy, multi-site recruiting teams.

Time Zone Intelligence

Grayscale now auto-detects and adjusts for candidate time zones – reducing missed interviews and back-and-forth scheduling, especially across national hiring drives.

Calendar Setup Improvements

We’ve simplified how users link, manage, and update calendars inside Grayscale – with better support for hybrid work, shared calendars, and rotating screen teams.

Custom Reminders

You can now fully personalize interview reminders, including:

• Templates tailored by role or location
• Snippets for candidate/job specifics
• Language preference alignment

✨ Improvements ✨

🛠️ Platform-wide

• Added support for receiving multimedia messages

👤 Grayscale for Recruiting

Bulk Messages / Automations

• Added job-related contextual snippets for hiring team (available for Greenhouse & SAP SuccessFactors integrations only)

✨ Improvements ✨

🛠️ Platform-wide

👤 Grayscale For Recruiting

Inbox / Scheduling

• Added display of upcoming and past events to candidate conversations

✨ Improvements ✨

👤 Grayscale for Recruiting

Scheduling

• Updated self-scheduling registration interface to be consistent between all event types
• Replaced Deadline with Registration Window for all event types – 1-1, Group, and Event Registrations
• Added customization for reminders of all event types

📋 Grayscale for Onboarding

• Employee Table – Added Employee Class and Employee Type filters

✨ Improvements ✨

🛠️ Platform-wide

• Added support for Time/Date localization – Organization Level

• Browser extension "Jump to person" depricated, auto-navigation option added

👤 Grayscale For Recruiting

• Hiring Hub – New filters added

📋 Grayscale for Onboarding

Automations

• Improved Automation message form
• New Audience filters available – filter by Job Title, Start Date, Hiring Manager, New Hire Type, and/or Program ID
• New Event triggers available – Onboarding Task Due Date, Onboarding Task Assigned, Start Date, Onboarding started, or Onboarding completed

Bulk Messages

• Improved Bulk Message message form

🤖 AI Assistant

• Added dynamic messaging for new vs returning candidates – new candidates will be prompted to fill out profile information while returning candidates will be prompted to log into their candidate portal to finish applying.

✨ Improvements ✨

🛠️ Platform-wide

Inbox

• Unsent messages are now saved as drafts

Grayscale UI

• Added German language support
• Added Date/Time Localization at the Organization level & the User level

👤 Grayscale for Recruiting

Scheduling

• Added event duplication option
• Added Event Registration reminder customization options

📣 Announcements 📣

A new EU datacenter has been brought online to support clients that require their data to be stored in the EU.

✨ Improvements✨

🛠️ Platform-wide

• Added support for multiple languages – Brazilian Portuguese, French, Canadian French, Spanish, Mexican Spanish

👤 Grayscale For Recruiting

Automations

• Added Executions tab
• Added support for messaging with WhatsApp
• Added support for auto-routing via SMS or WhatsApp

Bulk Messages

• Added Executions tab
• Deprecated Audience selection "Channel"
• Added support for auto-routing via SMS or WhatsApp

Browser Extension

• New version of Browser Extension released

🤖 AI Assistant

• Now supports English, Spanish, French, Portuguese, and German