New Releases

We've made an improvement to the Optimal Recorder in Optimal Interviews to better support teams and enterprise organizations with stricter security meeting settings.

Previously, if your Zoom policies blocked non-authenticated participants from joining meetings, the Optimal Recorder may not have been able to automatically join and record your interview sessions.

The Optimal Recorder is now configured as an authenticated Zoom user, enabling it to join and automatically record meetings even in environments with more stricter and enterprise controls.

No action is needed. This update is now available to all users.

Sync your calendar (Google and Microsoft) with Optimal Interviews so you can easily schedule and connect your and your team's interview availability.

Booked sessions can automatically sync back to your calendar, keeping everything up to date without the extra admin.

Get started under Schedule > Collaborators.

Optimal's new mixed-methods research tool brings prototype testing, live site testing, and surveys into a single, end-to-end study workflow. Research can now mirror how products evolve, from early concept to shipped experience.

Test multiple prototypes side by side, compare different live URLs, or mix prototype and live site tasks together all in one workflow.

With the new Optimal Usability Testing tool, you'll get a study overview with key themes, pain points, and sentiment analysis combining insights across all your study methods along with detailed results per study method with task analysis and recordings, transcripts, key quotes, and automatically generated video clips with citations.

🎙️ Join us for a live training on June 24th 1 PM PDT to see it in action and find out what’s next for usability testing, AI, and qualitative insights at Optimal.

You can now analyze user interviews in over 35 languages in Optimal Interviews to make it easier to gather and review insights across regions and global audiences!

These language(s) will be automatically detected and used to automatically generate transcripts and citation quotes in the original language.

AI Chat is also ready to assist you in any of these languages. Just start a chat, and it will respond in the same language.

Please note that the insights will remain consistent in English. PII redaction is currently supported in English and Spanish (US & Latin America).

How to get started: Head to the Language section under Details and select the language(s) spoken in your interview. You can choose multiple languages spoken in a recording as needed.

Want to see another language supported? We’re continuing to expand language support. Please submit your request via our feature request and feedback form.

Optimal has added a new question type to Surveys! Prompt participants to speak aloud with an AI moderator that can automatically follow up when answers are too brief or off-track, helping you capture deeper, more thoughtful insights. Define how actively the AI moderator should pursue follow-up questions.

You can also provide context on your expected goals and outcome with the Goals section. The AI moderator will use these goals to guide and focus its follow-up questions.

You can use AI moderated questions on its own or along with written questions (note: this AI moderator does not carry context from previous answers).

Coming soon - AI Interviewer: Guided by your study context, discussion guide, and research goals, the AI Interviewer can adapt intelligently in real-time. Review automated key themes, insights, citations, transcripts, and highlight reels. Free up your time so you can focus on insights and accelerate decision-making.

Connect Optimal Interviews with your Zoom account to automatically generate and attach meeting links to sessions scheduled with the Optimal scheduler.

These links are automatically included in booking confirmations and session reminders, saving you time and reducing the risk of errors.

Streamline your scheduling process and ensure participants always have the right link.

Get started under Schedule > Details > Link.

You can now directly integrate with Zoom, Google Meet, and Microsoft Teams.

Create custom topics and add context so AI can automatically surface insights aligned to your areas of interest.

As you add more recordings, new, relevant insights will be automatically added to your custom topics. Start by adding a new topic under Insights in Optimal Interviews.

Under Chats, you'll also be able to pin and save new insights to your custom topics.

You can now upload user interviews to Optimal Interviews in the following languages to make it easier to gather and review insights across regions and global audiences!

• Arabic
• Cantonese
• English (US)
• French
• German
• Hindi
• Indonesian
• Italian
• Japanese
• Korean
• Mandarin Chinese
• Portuguese (Brazil)
• Spanish (Spain)
• Spanish (US & Latin America)

These language(s) will be automatically detected and used to automatically generate transcripts and citation quotes in the original language.

AI Chat is also ready to assist you in any of these languages. Just start a chat, and it will respond in the same language.

Please note that the insights will remain consistent in English. PII redaction is currently supported in English and Spanish (US & Latin America).

How to get started: Head to the Language section under Details and select the language(s) spoken in your interview. You can choose multiple languages spoken in a recording as needed.

Want to see another language supported? We’re continuing to expand language support. Please submit your request via our feature request and feedback form.

Connect Optimal Interviews with your Google Meet or Microsoft Teams account to automatically generate and attach meeting links to sessions scheduled with the Optimal scheduler.

These links are automatically included in booking confirmations and session reminders, saving you time and reducing the risk of errors.

Streamline your scheduling process and ensure participants always have the right link.

Get started under Schedule > Details > Link.

➡️ On the roadmap
Video conferencing integration with Zoom is coming soon.

We’ll also be adding calendar integrations so you can connect directly with your Google and Microsoft calendars and automatically sync schedules and availability.

When scheduling sessions with the Optimal Interviews Scheduler, you can now choose whether to share the host’s email with participants.

Simply opt in to include the host’s email in booking confirmation and session reminder emails, making it easy for participants to get in touch if needed.

By default, no contact details are shared so you stay in control of privacy and can decide what works best for each study.