You can now analyze user interviews in over 35 languages in Optimal Interviews to make it easier to gather and review insights across regions and global audiences!

These language(s) will be automatically detected and used to automatically generate transcripts and citation quotes in the original language.

AI Chat is also ready to assist you in any of these languages. Just start a chat, and it will respond in the same language.

Please note that the insights will remain consistent in English. PII redaction is currently supported in English and Spanish (US & Latin America).

How to get started: Head to the Language section under Details and select the language(s) spoken in your interview. You can choose multiple languages spoken in a recording as needed.

Want to see another language supported? We’re continuing to expand language support. Please submit your request via our feature request and feedback form.

Optimal has added a new question type to Surveys! Prompt participants to speak aloud with an AI moderator that can automatically follow up when answers are too brief or off-track, helping you capture deeper, more thoughtful insights. Define how actively the AI moderator should pursue follow-up questions.

You can also provide context on your expected goals and outcome with the Goals section. The AI moderator will use these goals to guide and focus its follow-up questions.

You can use AI moderated questions on its own or along with written questions (note: this AI moderator does not carry context from previous answers).

Coming soon - AI Interviewer: Guided by your study context, discussion guide, and research goals, the AI Interviewer can adapt intelligently in real-time. Review automated key themes, insights, citations, transcripts, and highlight reels. Free up your time so you can focus on insights and accelerate decision-making.

Connect Optimal Interviews with your Zoom account to automatically generate and attach meeting links to sessions scheduled with the Optimal scheduler.

These links are automatically included in booking confirmations and session reminders, saving you time and reducing the risk of errors.

Streamline your scheduling process and ensure participants always have the right link.

Get started under Schedule > Details > Link.

You can now directly integrate with Zoom, Google Meet, and Microsoft Teams.

Create custom topics and add context so AI can automatically surface insights aligned to your areas of interest.

As you add more recordings, new, relevant insights will be automatically added to your custom topics. Start by adding a new topic under Insights in Optimal Interviews.

Under Chats, you'll also be able to pin and save new insights to your custom topics.

You can now upload user interviews to Optimal Interviews in the following languages to make it easier to gather and review insights across regions and global audiences!

• Arabic
• Cantonese
• English (US)
• French
• German
• Hindi
• Indonesian
• Italian
• Japanese
• Korean
• Mandarin Chinese
• Portuguese (Brazil)
• Spanish (Spain)
• Spanish (US & Latin America)

These language(s) will be automatically detected and used to automatically generate transcripts and citation quotes in the original language.

AI Chat is also ready to assist you in any of these languages. Just start a chat, and it will respond in the same language.

Please note that the insights will remain consistent in English. PII redaction is currently supported in English and Spanish (US & Latin America).

How to get started: Head to the Language section under Details and select the language(s) spoken in your interview. You can choose multiple languages spoken in a recording as needed.

Want to see another language supported? We’re continuing to expand language support. Please submit your request via our feature request and feedback form.

Connect Optimal Interviews with your Google Meet or Microsoft Teams account to automatically generate and attach meeting links to sessions scheduled with the Optimal scheduler.

These links are automatically included in booking confirmations and session reminders, saving you time and reducing the risk of errors.

Streamline your scheduling process and ensure participants always have the right link.

Get started under Schedule > Details > Link.

➡️ On the roadmap
Video conferencing integration with Zoom is coming soon.

We’ll also be adding calendar integrations so you can connect directly with your Google and Microsoft calendars and automatically sync schedules and availability.

When scheduling sessions with the Optimal Interviews Scheduler, you can now choose whether to share the host’s email with participants.

Simply opt in to include the host’s email in booking confirmation and session reminder emails, making it easy for participants to get in touch if needed.

By default, no contact details are shared so you stay in control of privacy and can decide what works best for each study.

You now have the option to automatically record and upload interviews from sessions scheduled through Optimal. When selected, the Optimal Recorder will join your meetings and help to record, transcribe, and upload your interviews to be included in automatic insights, summary, and highlight reels.

The Optimal Recorder works with Zoom, Google Meet, and Microsoft Teams.

To turn automatic recording on, go to the Details section of your scheduler editor.

If you do not yet have access, please reach out to your admin to enable under Workspace Settings > Features.

➡️ On the roadmap
We’ll be adding video conferencing and calendar integrations so you can connect directly with your existing tools, automatically sync schedules, and add meeting links to reduce manual setup.

You can now capture screen recordings for live site tests along with prototype tests accessed on mobile devices and tablets!

How it works:

1. Participants accessing a study on a mobile device or tablet are automatically detected
2. They’re guided to download the Optimal Participant App on the Google Play or Apple Store.
3. No logins required. It's quick and easy for testers to access your study.
4. No additional setup is needed for study creators.

What’s next: Mobile support for password-protected Figma prototypes is in development 🚀

The new Interviews Scheduler lets you to set up your availability and invite participants to book in sessions directly to save you time and streamline your workflow.

With the scheduler, you can:

• Invite participants via a link or invite via email.
• View upcoming and completed sessions in one place.
• Let participants reschedule. No back-and-forth emails.
• Add collaborators and automatically notify everyone of changes.
• Set session limits & calendar buffers.
• Automate email invites, reminders, confirmations, and thank you messages.

⭐ We’ve also updated the Interviews workflow and refreshed the design and navigation as part of this release.

When you create a new Interviews study, you'll be directed to the Setup tab. There, you can proceed to upload videos via the Privacy tab or click on the Recordings section under Results to get started.

You can now find Insights, Chat, and Recordings under the Results section.

💬 Interviews not available on your current Optimal plan? Please get in touch with your customer success manager or support to learn more.