Hi there,

🎉 We switched on all moving companies to a new mover interface that should make their experience smoother and easier.

👇 More details are below, along with a preview of additional mover functionality that is on the way in the coming weeks.

📬 Making movers’ jobs easier is a core priority for us in 2024. Have feedback/ ideas? Email us at support@chariotmove.com.

Ian (on behalf of the Chariot Team)

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💡 Why we built this:

Movers are often switching between tasks. For example, when finalizing the bill, they might want to check the details of the customer’s estimate.

The previous mover interface was not optimized for this switching, causing extra clicks and occasional confusion.

🔍 How the new interface works:

The new interface is more like an “app”, with tabs that movers can switch between on the fly. It also includes a payments screen that can be accessed at any time to see the current balance and initiate a payment.

🔮 Where this is going

Based on your feedback, we plan to release several crew updates in the weeks ahead:

• Updated schedule interface, with clearer notes, easier-to-read job previews, and clearer arrival times
• Single page BoLs that save automatically, to prevent unsaved changes and create a smoother experience.
• Dynamic hourly charges tied to work times, meaning hourly charges are generated automatically based on crew size / hours.
• Time clocking, allowing movers to mark each phase of the move, to automate tracking billable and non-billable time.

If you are interested in being an early beta user for these features, please let us know!

QR Code Payment Link

Why We Built This:

We've introduced a QR Code Payment Link feature to allow another option for customers to pay.

How It Works:

Now, from the crew side, you can generate a QR code linked directly to the payment details. Customers can conveniently scan this QR code using their own devices, instantly accessing the payment link.

Hide and Unhide Job Events from Crew

Why We Built This:

We've introduced the ability to hide job events from movers. When a job is hidden, it remains on the schedule but is not visible to movers.

How It Works:

Navigate to the job events section, where you'll now find the option to hide or unhide jobs. When a job is hidden, movers won't see it in their schedule, allowing you to manage the jobs without affecting the overall workflow.

Additional Features

Offline Icon for Crew on BoL

• When a crew member goes offline while using the BoL, an offline icon will now appear in the header indicating their offline status. Once back online, the icon will disappear automatically.

Be able to send text password reset link to mover or office user

• Now, when initiating a password reset, users have the option to receive the reset link via text message.

Clearing signature when an estimate is resent

• If you resend an estimate to a customer, the signature is cleared so it’s more clear to the customer that they must resign the document.

Worktimes: input hours and minutes of time off instead of decimal

• When logging time worked in the Worktimes section, you now input hours and minutes directly instead of decimals of an hour.

Hi there,
​
​Crews now can text customers that they (1) are on the way and (2) have arrived. More details are below!

👋 Note: this feature is off by default – see how to turn it on below.

📬 Questions/ feedback? Use the chat bubble in Chariot or email support@chariotmove.com to share your thoughts.

As always – more updates are on the way!

💡 Why we built this:

• On move day, customers like to know that their movers are on the way.
• When customers don’t know if movers are on the way, they often call the moving company office – leading to unnecessary admin time.
• When movers arrive at the origin to start their work, sometimes customers are not ready – leading to confusion or delays regarding the start time.

🔍 How it works:

• From the crew page for a job, movers will see a “Text Customer” button
• When they click this button, they’ll see 2 options for texts to send:
• Chariot shows a preview of the message before sending. The mover can click “Send” to send the text / SMS.
• From the office, you can see the sent texts via the Texts screen

🚀 How to start using this:

• Users with a Chariot role of Owner or Manager can turn this feature on from the Settings screen, under “Enable/ Disable Feature”

🔮 Where this is going

• In the coming weeks, expect more improvements / additions to the crew experience that will make it easier for crews to access their schedule, fill out their bills of lading, and log times.
• As part of this, we expect to integrate time tracking with these text messages (for example, when starting a move, suggest an “on the way” text).
• We’ll also be adding the ability for a crew member to add an ETA to the “on the way” message.