We’re pleased to announce new features and enhancements designed to improve your product experience.

Overview Of Updates

1. Members can now share their most up-to-date contact information with Drivers
2. Enhanced Trip Rejections: Reject a trip, an itinerary, or a schedule
3. Opt-in to Email Notifications for Attestation

Members can now share their most up-to-date contact with Drivers

Phone numbers entered by members in the Kinetik Health App are now automatically shared with drivers in their dispatch software, upon trip assignment. This ensures drivers have access to the most up-to-date contact information, enhancing overall trip coordination.

Enhanced Trip Rejections: Reject a trip, an itinerary, or a schedule

Users now have more flexible options when rejecting trips:

• Reject a Single Trip: Reject an individual trip without impacting related trips.
• Reject All Trips in an Itinerary: Reject all associated trips when the selected trip is part of an itinerary.
• Reject All Associated Itineraries: Reject all trips part of a recurring schedule.

Opt-in to Email Notifications for Attestation

Get updates on trip attestation outcomes with new email notifications. You will receive a comprehensive email summary upon completion of the attestation process. This summary will detail successful attestations, any failures, and the corresponding reasons for these failures. This is significantly beneficial when attesting trips in bulk. This feature enhances visibility, minimizes the need for manual follow-up, and enables prompt corrective action.

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We’re pleased to announce new features and enhancements designed to improve members’ product experience.

Overview Of Updates

1. New Sign Up Experience
2. Recurring Trip Scheduling
3. Member’s Latest Phone Number Confirmation
4. Resume Trip Creation if Logged Out
5. App Experience & Design Enhancements

New Sign-Up Experience

We have redesigned the member sign-up experience to eliminate time-sensitive access codes and reduce incomplete registrations. New members will now receive an invitation with app download links via email, allowing them to register at their convenience. Members should use the same email address where they received their health plan invitation to complete their sign-up. This improvement streamlines onboarding and increases the number of successful registrations.

Recurring Trip Scheduling

Members can now schedule recurring medical trips directly in the app by selecting specific days of the month or week. This eliminates the need to manually book the same journey multiple times, ensuring that members’ trips to their medical appointments are scheduled ahead of time.

Member’s Latest Phone Number Confirmation

To support coordination between members and drivers, members have the option to share their latest contact information before finalizing a trip. This ensures that drivers always have the correct phone number to contact the member, if needed. This new feature reduces missed connections, improves on-time performance, and enhances overall trip reliability.

Resume Trip Creation if Logged Out

Members can now resume trip booking where they left off after being logged out due to inactivity or unexpected app closures. Trip details are temporarily saved for 24 hours, allowing users to quickly pick up their progress upon re-login. This new feature minimizes user frustration and increases successful trip completions by preserving work already in progress.

App Experience & Design Enhancements

We have implemented several app-wide enhancements to improve usability and consistency. Together, these enhancements reduce support needs and help drive higher engagement and satisfaction across active members.

Key improvements include:

• Immediate Access to Transportation Provider: A Transportation Provider’s phone number will now be visible in trip details as soon as a trip is assigned to them. This allows members to convey special requirements to transportation providers prior to their trip.
• Clearer Messaging for Cancelled Trips: Improved messaging to inform members that cancelled trips cannot be edited.
• Improved Driver Notes Guidance: Added character limit indicators and enhanced information copy, encouraging members to include relevant details like facility names or equipment-related information.
• Standardized Help Icons: All information icons are now consistent, making it easier for members to find additional guidance where needed.
• Consistent Terminology: Replaced “Insurance” and “Organization” with “Health Plan” throughout the app for improved clarity.
• Refined Trip Edit Access: Repositioned the ‘Edit Trip’ button to remain accessible even when extensive trip details are present.
• Health and Accessibility Information Moved to Trip Creation: Health and accessibility information is no longer required upfront at app entry. Members can now provide this information during trip booking, reducing initial friction and increasing the number of first-time conversions.

We’re pleased to announce new features and enhancements designed to improve your product experience.

Overview Of Updates

1. New Trip Creation Experience
2. Speed Boost for Auto-Assignment of Trips
3. New: Bulk Assign Trips from All Trips Page
4. Review Recurring Schedule Requests from Members via the Kinetik Health App
5. Enhanced Visibility of Trip Data and Requests from Kinetik Health App
6. User-Friendly Trip Statuses
7. Updated Default Columns in All Trips Table
8. Smarter, More Accurate Search
9. Medicaid ID Support for Transportation Providers
10. UI Enhancements for a Cleaner Experience
11. Removal of Manifests Page

New Trip Creation Experience

Trip creation in Trip Scheduler has been fully redesigned to be faster, smarter, and more intuitive.

New Landing Page

Welcomes users and encourages quick action.

New Trip Creation Process

• The form experience is now dynamic, automatically adjusting the fields and flow based on the selected trip type: Scheduled, Mileage Reimbursement, Public Transit, or Ancillary Services.
• A new member preview allows you to view documents, past trips, and notes without interrupting your workflow.
• A new summary and review screen allows users to confirm or escalate trips before submission, helping to reduce errors and avoid rework.

Speed Boost for Auto-Assignment of Trips

• Auto-assignment performance has been enhanced to speed up and improve accuracy in matching trips with the right Transportation Provider. A new status indicator in the Trip Details page keeps you informed when auto-assignment is in progress, preventing duplicate actions. This update delivers a significant improvement in managing trip assignments, reducing manual work and the need for constant oversight.

New: Bulk Assign Trips from All Trips page

• You can now assign multiple trips to a transportation provider in a single action directly from the All Trips table. This enhancement simplifies trip management by allowing bulk assignment alongside existing bulk cancellation options. The system alerts you if any selected trips are ineligible and logs all actions for full auditability. This feature accelerates workflows while maintaining transparency and user control.

Review Recurring Schedule Requests from Members via the Kinetik Health App

• The Kinetik Health App now extends trip request capabilities to requesting recurring trips. These requests are easily identifiable within the Requests Table, appearing in a dedicated "Recurring" column for streamlined organization and review.
• You can access detailed information for each recurring trip directly from the Requests page, including start and end dates, frequency, and specific days of the week. This allows for a single action to approve or deny the entire schedule. Once approved, the schedule will be listed on the Recurring Schedules page, and all individual trips will be populated in the All Trips table.

Enhanced Visibility of Trip Data and Requests from Kinetik Health App

We have introduced several improvements to better integrate Kinetik Health App data and streamline operations in Trip Scheduler.

• New “Trip Source” column in the All Trips table: Track whether trips originate from the Kinetik Health App or Trip Scheduler.
• Updated Activity Log: Records trip creation sources and timestamps all changes for greater transparency and accountability.
• App Activation Details on Member Profile: Kinetik Health App Activation Details, including email and phone number, are now visible in Member Profiles to enhance member support.
• Real-time Badge Count: On the Requests tab, to provide instant visibility into pending requests and help teams prioritize work efficiently.

User-Friendly Trip Statuses

Trip Scheduler now features standardized trip statuses, enhancing clarity and consistency. Statuses like "Denied" and "Approval Denied" have been consolidated. All trip events, such as “Driver En Route”, “Passenger On Board”, “Driver Arrived”, etc., are consolidated under "Trip in Progress" status. Reimbursement trips can have either “Assignment Booked” or “Completed” status. This update simplifies your experience while preserving data accuracy.

Updated Default Columns in All Trips Table

The All Trips table now features a new default column set tailored to Health Plan workflows, especially for call center teams. This update surfaces the most relevant information upfront, reducing setup time and cognitive load. You can still fully customize your view, but the improved default delivers a faster and more focused starting point.

Smarter, More Accurate Search

Search across the platform has been enhanced to deliver more relevant and precise results. The more users type, the more relevant the search results displayed will be, eliminating irrelevant entries. This improvement ensures a cleaner, more intuitive search experience.

Medicaid ID Support for Transportation Providers

We have introduced the ability to capture Medicaid IDs during the Transportation Provider onboarding process. This optional field helps improve data accuracy and standardization of billing from the start. Additionally, a Medicaid ID column has been added to the All Transportation Providers table, enabling easy search and filtering by this identifier.

UI Enhancements for a Cleaner Experience

We’ve introduced several small but meaningful UI improvements to enhance usability across the platform.

• Pagination and Intercom have been repositioned to avoid overlap.
• Tables now display 50 rows by default, more than doubling visible data without extra clicks.
• The sidebar starts closed to maximize screen space.
• Updated global search and navigation to ensure smooth performance on all screen sizes.

Removal of Manifests Page

After thoughtful evaluation and user feedback, we have removed the Manifests page and the Recurring Itineraries tab from the Needs Action view.

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