ThinkReservations News Center

October's updates put more control in your hands: work in ThinkReservations in Spanish, send guest emails from your own domain without a support ticket, and manage your website's room content yourself. Plus a long list of booking engine improvements.

Work in ThinkReservations in Spanish

• Choose your language: each user can now switch ThinkReservations to Spanish or English under Account Settings. The default is your hotel's current language, so nothing changes unless you want it to.
• Support articles are also now in Spanish, and videos have Spanish subtitles.

Send Guest Emails From Your Own Domain

• Self-service setup: the new Custom Email Domain page in Settings walks you through sending confirmations and other guest emails from your own address, with step-by-step DNS instructions for GoDaddy, Cloudflare, Wix, Squarespace, and more.
• Better inbox placement: every domain is verified with the authentication Gmail, Yahoo, and Outlook look for, so your emails land in the inbox instead of spam.
• Always delivered: if your domain ever stops working, emails automatically send from ThinkReservations until it's fixed.
• Already set up? Properties with a custom From address were carried over automatically, and the page shows any optional steps to improve delivery further.

ThinkWeb

• Manage room website content yourself: room descriptions and details for your website are now edited in Rooms settings, no request to our team needed.
• Translated blog posts: blog posts, including older ones, now appear in every language your site supports.
• Translated policy pages: your Privacy Policy and Accessibility Statement now display in the guest's language.
• Multi-day events: events can now span several days and show once as a date range.
• Better social sharing: links to your pages shared on Facebook, Instagram, or by text now show a proper title, description, and image.
• Better search results in every language: search engines now know which language version of each page to show each guest.
• New header layout with your choice of left- or center-aligned logo.
• For associations: member sites can now list every property with filters by amenity, state, and town, plus a map.

Booking Engine

• Clearer calendar: the date picker now prompts “Select check-in date,” then “Select checkout date,” then shows the chosen stay.
• Easier to manage the cart: rooms already in the reservation show a clear “in your reservation” notice with a Remove room button, and the room page offers a date change instead of showing the room as unavailable.
• Smarter defaults: room pages open on the first stay that can actually be booked online, and the guest counter never allows a party larger than your biggest room, so guests no longer see everything as unavailable.
• Check out on turnover day: guests can select a checkout date that lands on the next guest's arrival.
• Honest availability: sold-out rooms no longer show a misleading “next available” date.
• Payment recovery: if a card is declined, guests can try again without starting the booking over.
• Your settings, respected: the promotion code and special rates fields are hidden when you have them turned off.
• Phone and email links now work correctly on translated pages.

Booking Engine Layouts

For properties whose booking engine uses their own website's header and footer:

• More than 100 properties' layouts were rebuilt from their current websites in October, so your booking pages match your live site.
• Working dropdown menus: navigation submenus now open on hover like they do on your website.
• Faster, cleaner pages: chat widgets, trackers, and embedded maps that slowed pages down or covered the booking form are removed, and fonts now load reliably from our servers.
• Privacy Policy link added to every layout's footer.
• Layouts now show your real published phone number instead of a call-tracking number.

Integrations & the ThinkReservations API

• Two new Marketplace integrations: Ramsi and DIAMO are now available for all accounts.
• Rate updates confirm success: rate changes sent through the API now return a status, so partners can confirm the update took effect.
• The Rooms endpoint now includes "room group" information.
• The Belize Tourism Board report now matches the Board's current specifications.

Billing and Security

• Update your payment card online: the card that pays your ThinkReservations subscription can now be updated from a secure emailed link, no login required.
• Applied critical security patches to the website platform and cleared all high-severity findings in our dependencies.

Join us Live!

Want a live walkthrough of these and other updates? Join our fall ThinkReservations Live Update on Tuesday, November 10 at 2pm ET / 11am PT!

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September 2026 Updates

September brought full booking-funnel analytics for every website and booking engine, a rebuilt Events system, a new rich-text content experience for ThinkWeb, a completed PCI assessment, and the completion of our platform modernization. Read on for all our updates...

See the Whole Guest Journey in Google Analytics

Every ThinkWeb site and standalone booking engine now reports the complete booking funnel to Google Analytics (GA4), not just visits and revenue:

• See exactly where guests drop off, which dates and rooms they searched for, which rate plans and add-ons sell, and which marketing channels bring guests who actually book.
• Works automatically for any property with a GA4 Measurement ID entered in ThinkReservations business settings. Nothing else to install.
• Cleaner attribution: Google Hotel Ads and Meta ad conversions are now credited to the correct property.

ThinkWeb

• Events, rebuilt from the ground up: event pages now support venues, categories, organizers, and recurring dates, show one card per occurrence with venue details and ticket links, and emit structured data so your events show up in Google search. Events are pulled live from your ThinkReservations account.
• A new rich-text content experience: page content and blog posts have been moved to our new editable rich-text format, so editing is simpler and more flexible with images that float beside text, captions, flexible image sizing, and embedded videos, maps, and tables in blog posts.
• Faster photo loading: oversized photos (10 to 18 MB phone uploads) are now automatically resized before they reach guests.
• Guest Reviews are now formatted so search engines can show them as review snippets in results.
• Clearer rate messaging: when a rate can't be booked, each reason now appears on its own line.
• Friendlier maintenance page: if we ever take the platform down for planned work, guests see a “we'll be right back” page in all supported languages, with a retry button that returns them where they left off.
• Gift certificate purchases on your website are now capped at $2,000 per order to help prevent fraud.

Booking Engine Layouts
For properties whose booking engine uses their own website’s header and footer:

• More than 100 properties’ layouts were rebuilt from their current websites in October, so your booking pages match your live site.
• Working dropdown menus: navigation submenus now open on hover like they do on your website.
• Faster, cleaner pages: chat widgets, trackers, and embedded maps that slowed pages down or covered the booking form are removed.
• Privacy Policy link added to every layout’s footer.
• Layouts now show your real published phone number instead of a call-tracking number.

Quotes

• Prices lock when a quote is issued: quote items and discounts now keep the prices shown at the time the quote was sent.
• Cleaner guest quotes: packages display as a single line item, the rate type appears under each room, and the mobile layout was polished.

Integrations & the ThinkReservations API

• New API endpoint for creating reservations, so your connected tools can book directly into ThinkReservations. Documented at developers.thinkreservations.com.
• PriceLabs now sends both Minimum Through and Minimum on Arrival restrictions (previously only Minimum on Arrival).
• More exposure on Google: your rates now show up in far more Google Hotel Ads searches.
• SoftRestaurant point-of-sale integration completed for properties in Latin America.

Email Marketing

• Fixed an issue that prevented some first-time campaigns from sending.
• Fixed a bug with links in marketing emails.

Platform, Security & Reliability

• Annual PCI assessment complete: we wrapped up all remaining items and received our Attestation of Compliance.
• Platform modernization complete: the last pages moved off our legacy technology stack, the old infrastructure was retired, and our core database was upgraded, giving you a faster, more reliable foundation.
• Core services were upgraded to eliminate known security vulnerabilities.

• Coming soon: a refreshed Front Desk page and updated Housekeeping and Tasks experiences are in internal testing.

Live Updates is back! After our first edition in July, we're going live again for the fall update, hosted by E Scot Fuller, Director of Product Advocacy, and Annie Buck, Education Manager: what's new across the ThinkReservations system and what's coming next.

Tuesday, November 10 · 2pm ET / 11am PT · Live online

Here's what you'll get:

• The latest product updates across the system
• A first look at what's coming
• Live Q&A with our team

It's free. Save your seat today.

August was a landmark month for ThinkReservations! Our new guest booking platform is now live for every property, the most-used settings pages got a full refresh, and the Media Library learned some big new tricks.

The New Booking Engine Is Live for Everyone

Every property now runs on our new, modern guest booking platform — the same technology that powers ThinkWeb — and guests are already feeling the difference:

• A faster, cleaner booking experience on every device, fully translated into all 15 supported languages, and still wrapped in each hotel's own look and feel.
• Redesigned guest portals for online check-in, upgrades, quotes, and credit cards — now styled to match your website, with policy pages and email preference pages translated too.
• Sister properties to the rescue: when your dates are sold out, partner and sister properties can now showcase with live "Starting at $X/night" cards and a one-click availability check, helping keep the booking in the family.
• Dozens of guest-experience refinements based on early feedback: pets are now easy to select and appear in the checkout summary, search dates are never silently changed, the photo viewer keeps the guest's search intact, rooms follow your configured ordering, checkout summaries show complete addresses, and Terms & Conditions edits in ThinkReservations appear on the booking engine immediately.
• All of your existing links keep working — bookmarks and emailed links automatically land in the right place.

Refreshed Settings Pages

As part of our ongoing platform modernization, four of the most-used settings areas moved to our new, faster technology:

• New Rooms settings page — a cleaner room list grouped the way you sort it, streamlined editing, and photos managed through the Media Library.
• New Account Settings, Booking Engine Settings, and Gift Certificate Settings pages, with images handled through the Media Library as well.
• A tidier navigation menu: Messenger, Email Marketing, ThinkWeb, Translations, ThinkPayments, and Media Library are now grouped together, and the menu fits comfortably on smaller screens.

Media Library Upgrades

• Video support: upload a video and it's automatically converted for smooth streaming on your website.
• Safe deletes: removing a file from the Media Library no longer breaks the pages where it's used.
• Instant loads: ThinkWeb sites now cache Media Library files in the browser, so images load instantly after the first visit — and room photos render at higher quality, too.

ThinkMessenger

• Long messages now send successfully. Messages over the texting length limit are automatically split at natural sentence breaks and sent in order, each with its own delivery status — no more failed sends.
• Airbnb guests get confirmation texts: automated confirmation messages now reach guests booking through Airbnb.
• Coming soon: WhatsApp messaging is fully built and in beta testing — stay tuned!

Google Hotel Ads

• Fixed conversion tracking that could occasionally attribute a booking to the wrong hotel.
• Snappier ad clicks: metasearch clicks now land guests on your booking page in a single hop.
• A smarter feed: we now tell Google why dates are unavailable (like minimum-night requirements) and automatically handle rates above Google's price limits, improving listing accuracy.

Quotes

• Quotes now show who sent them and when under Quote Details.
• Expiration is enforced in real time, and new quotes default to expiring at 11:59 PM — so a quote is never accepted after its cutoff.

Email Marketing

• A momentary delivery blip no longer costs you subscribers: recipients are only suppressed on permanent bounces, not transient ones.
• Multi-step drip campaigns that could stall after the first send now run reliably to completion.
• Fixed images not displaying in email template previews.

Billing & ThinkPayments

• Billing invoices containing tax are now itemized accurately under Settings → Billing Invoices.
• The Payout Reconciliation report was rebuilt from the ground up, now accounting for every fee so your Stripe payouts balance to the penny.

Reliability & Security

August also included our annual PCI assessment work, new automated defenses against card-testing fraud on booking engines, platform security patching, a fix for a rare intermittent API error, and a smarter minimum-night rule that no longer lets an un-bookable past gap block a bookable night.

Your upgraded booking engine and gift certificate purchase flow are now live.

This gives your guests a cleaner, more modern path from searching dates to completing a reservation. It also brings your booking flow in line with the functionality and security of the ThinkWeb platform, so the experience is easy and secure from the moment a guest lands on your booking engine through checkout.
​
Your rates, availability, policies, photos, existing reservations, and current setup have not changed. There is nothing you need to do.

​
​What’s new

​Six major improvements are already live on your booking engine:

A redesigned Check Availability widget

Your guests now have a clearer, faster way to start a booking on any device. The redesigned Check Availability widget makes it easier to enter dates, select guests, and get to your available rooms in fewer steps. It's the same functionality that our clients with ThinkWeb websites have been successful with for a few years now.

A more visual mobile booking experience

Guests booking from a phone now see your Business Image as they begin, creating a more polished first impression on the device most travelers book from. It's also easier to sort your room photos.

Larger room images and a better gallery

Your rooms deserve to be seen. Bigger images give your photography more room to do its job, and there's no limit on how many photos you can add to a room, so guests can see more before they choose.

A simpler registration page

We've streamlined the page where guests enter their details, so the final steps feel more straightforward. That matters most at the moment a guest is deciding whether to complete the reservation.

Translations support

International guests can now move through the booking process in their preferred language, from search to confirmation. Manual, AI, or a mix of translated content that you control!

Significantly stronger registration-page security

Enjoy ThinkWeb’s proven security, now on every standalone booking engine: Automated bot protection at the registration page, built to stop fraudulent booking attempts before a reservation is created. Before the credit card it even sent to your processor.

What that protection looks like:​
Fraudulent booking attempts never become reservations. Not flagged after the fact. Not cleaned up the next morning. Blocked at the door.
​
It's on by default for every property — nothing to enable, nothing to configure, nothing to monitor. And your guests won't notice any of it: no extra steps, no verification prompts, no added friction in the booking flow. The difference shows up in what never reaches your reservation list.

Updated Portals

The upsell portal and Digital Registration pages have been updated to match the new booking engine. All portals are now updated, and enjoy a more consistent look and feel with the improved security:

• Online Booking Engine
• Gift Certificate order form
• Digital Registration
• Upsell Portal
• Quotes Portal
• Credit Card Portal
  ​

Gift Certificates: A Smoother Way to Give

Your gift certificate purchase flow has been upgraded as well. Guests can now buy a gift certificate through a modern, streamlined form that's easier to complete—especially when they're purchasing for someone else or buying from a phone.
​
​Same gift certificates. Same value to your property. A better path to purchase for your guests with the same security enhancements as the booking engine.
​

​​No immediate action required
​
There's nothing you need to do, but we recommend:

• Pull up your booking engine on your phone. The larger images and the new mobile property photo are the changes your guests will notice first, and they're best appreciated on the device most of them book from. You might want to update your “Business Image” to a newer image in Settings > Business Settings. Landscape images work best.
• Add more photos to your room galleries. The new gallery is built to show more at once, so the more images you have, the more a guest can take in before they book. There's no limit on how many you can upload. I suggest at least five to seven per room.

We've been updating the tech that powers ThinkReservations behind the scenes.

Over the past year, we've been gradually moving pages throughout ThinkReservations to our improved technology stack, and we're almost done!

Recently, we've updated pages including Gift Certificate Details, Customer Merge, and E-Mail Rules.

As we complete the final stages of this work over the coming days and weeks, you may notice that a few more pages in your ThinkReservations account look a little different. This is part of our ongoing effort to modernize the technology behind ThinkReservations.

Enhancements beyond looks

• In addition to providing a refreshed experience, these updates make it easier for our team to improve these pages and roll out changes more quickly in the future.
• Rooms now support self-service Default Line Items
• Room photos now leverage the ThinkReservations Media Library, making it easier to upload and sort your room images.

No action is needed on your part. Your data and settings are unaffected. If you notice anything that seems off, rather than just different, please reach out to support so we can look into it.

These pages are slated to be updated this week with a refreshed look and feel:

• Rooms overview
• Individual room settings
• Account settings
• Booking Engine settings
• Gift certificate settings

July was one of our biggest release months of the year. Our Think Live Update headlined Quotes, the new Credit Card Portal, our public API, and full multilingual support on ThinkWeb!

Introducing Quotes

Give prospective guests a professional quote they can book themselves:

• Create and send quotes for any stay directly from ThinkReservations by email, text, or both, using the new ${quote.view_url} personalized variable and quote templates.
• Guests accept or decline online. Accepting a quote instantly creates the reservation.
• Quotes can hold inventory, appear on the reservation calendar, and expire automatically, so rooms are never held longer than you intend.
• Easily convert email inquiries into reservations.
• Enable Quotes under Settings → Feature Flags.
• See the Quotes help article to get started.

Credit Card Portal

• For reservations with no card on file, you can now send guests a secure link where they add their card themselves; this means no more taking card numbers over the phone.
• Improves the experience for both you and your guests during credit card processor transitions.
• Use the new ${reservation.credit_card_portal_url} personalized variable in any email or text template.
• Only available for bills with no card on file.
• Details in the Credit Card Portal help article.

ThinkReservations API & API Keys

• The ThinkReservations API documentation is now publicly available at developers.thinkreservations.com.
• Businesses can create restricted API keys with scoped access to connect their own tools and private integrations, managed with a new "Can manage API keys" permission and protected by extra identity verification at key creation.

Translations & Multilingual ThinkWeb

• The new Translations module lets ThinkWeb customers add languages to their website. All content is translated automatically, with the option to fine-tune any string by hand.
• Added regional language variants, including French (Canada), Spanish (Mexico), Portuguese (Portugal), and Traditional Chinese.
• Dates and prices are localized to the guest's language and your currency throughout the site.
• Support for the Standard Booking Engine is coming in a future update.

ThinkWeb Updates

• Platform-wide structured-data (schema.org) upgrade: every site and page now gives search engines and AI assistants rich detail about your property, rooms, amenities, photos, and pricing. This helps you qualify for enhanced search results.
• Accommodation categories: every unit is now classified with one of 25 lodging types (cabins, cottages, yurts, treehouses, RV sites, and more).
• New guest-facing search filters: guests can filter your rooms by Category, Sleeps, and Price with zero setup required. This also includes live result counts and shareable filtered links perfect for campaigns, such as "see all our cabins."
• New UnitList page component for dedicated listing pages, like a camping-only accommodations page.
• Single-room booking rules respected: properties limited to one room per reservation get a cleaner flow — picking a new room simply swaps the previous one.
• International phone numbers, done right: all guest-facing phone fields are now a proper international input with country selection and real validation across booking checkout, gift certificates, waitlist, and email sign-up, localized into all 15 supported languages.
• Navigation dropdown menus now close properly after clicking a link, with improved screen-reader accessibility.

Sister-Property Availability

• Smarter sister-property suggestions with live availability when a property is fully booked!
• Currently supported for the Classic Booking Engine. Support for ThinkWeb will come in a future update.

Additional Platform Improvements

• The unread text message badge now appears in the mobile navigation menu, so you never miss a guest message on the go.
• New "Promotion" condition for dynamic content blocks in email and message templates.
• The ${reservation.upsell_url} and ${reservation.digital_registration_url} personalized variables now produce shortened URLs, which are much friendlier in emails when not using href links.
• Lightspeed L-Series: spa charges and restaurant charges can now route separately using Lightspeed "Floors."
• The same user account can now connect integrations (like PriceLabs) across multiple hotels.

Reliability & Quality

Stability work this month included fixing batch-printed documents reflowing onto extra pages, correcting email logo sizing, syncing Airbnb's rolling calendar boundary daily, and continued security hardening of guest payment data.

Our Product and Engineering teams had another busy month! June brought a smarter calendar, a faster and friendlier ThinkWeb booking experience, and new tools across ThinkPayments and Email Marketing.

Calendar and Rate Type Updates

• Average Price Per Night: When you select a stay on the calendar, we now show the average price per night right next to the total for the stay. This allows you to quote a rate over the phone the same way a guest would see it when booking online. (Desktop only for now.) This shows at the top right above the calendar.
• Availability Labels, refined: Based on your feedback on the new Stop Sell, No Rates, and Linked Room labels, we cleaned up the display and added a toggle to the View menu so you can show or hide the availability labels, whichever way you prefer to work.
• Never lose your work: Rate type settings pages now warn you before you navigate away with unsaved changes.

ThinkWeb

• Redesigned availability search: Check-in and check-out are now a single, real-time date picker, Special Rates and group/promotion codes are clearer and easier to tap, and the whole search experience got loading feedback and improved screen-reader accessibility.
• Better booking on mobile: The date calendar now uses the full width of the screen and closes automatically once a check-out date is chosen, and after searching, the page scrolls straight to the first available room.
• Faster websites: A major behind-the-scenes platform upgrade cut the homepage download size roughly in half; pages load noticeably faster, which is great for guests and for search rankings.
• Smarter "Starting at" prices: Room pages can now calculate the lowest available rate automatically from live pricing.
• Stop sells: Fully enforced in the website booking flow.

ThinkPayments and Payment Processing

• For businesses on ThinkPayments, the "accepted credit cards" selection in Booking Engine Settings is now enforced. Card brands you don't accept are blocked right at online checkout.
• Worked with MPI to resolve the "30029" payment error that affected some MPI transactions.
• Businesses that switched from Heartland to ThinkPayments can now delete their old Heartland EMV terminals from the selector.

Email Marketing

• Save any design as a template with the new "Save As" button.
• Cleaner imports: Emails in customer imports are now verified with NeverBounce, keeping bounce rates low and campaigns healthy.
• Campaign scheduling now displays your hotel's time zone next to the send time, so there is no more guessing.

ThinkMessenger

• New "Agreed to automatic text messages" checkbox on the customer profile. The text-messaging consent checkbox on the booking engine (both classic and ThinkWeb) now sets this flag automatically, keeping your automated messaging compliant with carrier (A2P) requirements.

Groups

• New ${group.detailed_rooming_list} personalized variable and a matching "Detailed Rooming List" print template. This includes everything the classic rooming list shows, plus subtotal, total, and remaining balance columns.

Additional Platform Improvements

• The personalized variables table now appears at the bottom of the Message Templates page, just like Email Templates.
• Night Audit Step 1 now shows only the bills that actually need attention.
• Faster rate syncing from PriceLabs: rate updates from the integration are now processed concurrently, eliminating delays.
• Continued platform modernization: the Gift Certificate details, Customer Merge, and E-Mail Rules pages moved to our new, faster technology stack. More pages to move in the coming weeks.
• Completed preparation for our annual on-site PCI security assessment. This is part of our ongoing commitment to keeping payment data safe.

Reliability & Quality

Fixes this month include Front Desk guest-name sorting (upper/lower case now sort together), pull-to-refresh on mobile, and Expedia reservations no longer showing placeholder phone numbers when the guest or Expedia didn't provide one.

May was a productive month across ThinkReservations, ThinkPayments, ThinkWeb, Revenue Management, and platform improvements. We're thrilled to share with you a huge update!

Here's a look at what's new!

ThinkPayments

• New reporting tools: Added two new reports to help merchants better understand and reconcile payment activity, including Interchange+ reporting and Payout Reconciliation.
• Expanded payment flexibility: Added support for blind credits, giving staff more flexibility when processing refunds and adjustments.
• Apple Pay enhancements: Improved Apple Pay compatibility, making it available to more businesses using ThinkPayments.
• Smarter task notifications: Updated banner notifications to highlight both current and upcoming payment tasks, helping businesses stay ahead of important actions.
• Streamlined onboarding: Simplified the ThinkPayments setup experience with automatic account creation and faster module activation.
• ThinkWeb integration: ThinkPayments is now supported directly within the ThinkWeb booking engine, creating a more seamless booking and payment experience.

ThinkWeb

• CartStack integration: Added support for CartStack, helping properties recover more abandoned bookings and increase direct revenue.

• AI-ready websites: ThinkWeb sites now include AI-native discoverability enhancements that make it easier for AI assistants like ChatGPT, Claude, and Gemini to access property information, browse content, and assist travelers.

Key enhancements include:

• Machine-readable property indexes through /llms.txt
• Markdown versions of website pages for improved AI readability
• Multi-language AI support where enabled
• Real-time availability access through existing booking infrastructure

These enhancements operate behind the scenes and do not change the guest-facing website experience.

• Improved rate selection experience: Released an updated Single Unit Page rate picker that makes rates easier to compare and book.

Highlights include:

• Clear display of available rate options
• Cleaner presentation of rate descriptions
• Expanded details when selected
• Reserve buttons directly on individual rate cards
• Improved scrolling and layout behavior
• Better visibility for stay restrictions and special announcements

Internationalization & Translations

• Automatic content translation: Implemented automatic translation workflows that help keep multilingual content synchronized as updates are made.
• Expanded language support: Added multi-language capabilities to ThinkWeb, laying the foundation for a more global guest experience.
• Continued internationalization investment: Ongoing development continues behind the scenes as we expand language and localization capabilities across the platform.

Revenue Management

• PriceLabs integration launched: Properties can now connect ThinkReservations with PriceLabs to automate pricing decisions and optimize revenue performance.
• Learn more and get started: https://help.thinkreservations.com/en/articles/15350819-getting-started-with-pricelabs
• https://hello.pricelabs.co/signup
• Assisted Setup: https://calendly.com/davin-owens-pricelabs/30min

• Revenue management transition support: Successfully completed the retirement of the TakeUp integration and provided a path forward with PriceLabs.

Platform Improvements

• Enhanced Rates & Restrictions calendar: Released updates that make stop sells, linked rooms, and pricing configuration status easier to identify and manage. (Customer feedback updates coming soon.)
• More self-service messaging controls: Added the ability for our front-end team to update ThinkMessenger SID settings directly from the configuration page without requiring assistance from our engineering team.
• Gift Certificate UI enhancements: Improved the Gift Certificate details page for staff, making information easier to view and manage, and migrated the page to the newer codebase.
• ThinkOrganizations improvements: Delivered updates designed to improve booking engine reliability and connectivity, plus SSL improvements.

Reliability & Quality Improvements

• Improved OTA inventory accuracy: Resolved some availability synchronization issues involving group blocks and OTA connections.
• Stronger accounting safeguards: Added protections that help prevent common accounting configuration issues and improve financial reporting accuracy.
• Rate setup validation: Added safeguards to prevent circular rate relationships and other configuration issues.
• More accurate payment posting: Improved payment date handling to help maintain accurate ledger and liability balances for those who use our Night Audit feature.
• Travel insurance improvements: Optimized TravelSafe requests to better align with supported reservation scenarios.
• Group management fixes: Resolved interface issues affecting customer associations within group reservations.
• Payment processing stability: Fixed edge-case payment processing errors affecting certain merchant configurations.
• Various other minor fixes, improvements, and enhancements across the platform.

Missed last month?

Our product team continues to drive improvements and updates to our range of products for you. See below for a list of some of the work completed in March:

• ThinkPayments: ThinkPayments is live for early adopters! An integrated payment solution with a more connected approach. If you are interested in upgrading to ThinkPayments, please reach out to our sales team to learn more.

• ThinkMessenger: Added new checkbox with new verbiage for phone numbers in a select set of booking engines in order to meet new requirements for A2P approval to unblock clients who want to start using ThinkMessenger.
• Payment Processing: Modified PlaceToPay integration so that when enabled, it also enables the Vault. Clients using PlaceToPay can only charge cards through PTP when the card is collected online (Booking Engine and Digital Registration), but cannot later charge that card within ThinkReservations. Now that Vault is enabled, they can access the card number entered by guests online and manually charge future payments at a physical terminal.
• Travel Insurance: You can now see when Travel Insurance is purchased during the booking process in the reservation.
• ThinkWeb: Added credit card logos to ThinkWeb booking engines (based on selection in Booking Engine Settings in PMS)
• Payment Processing: Made an API change to facilitate Authorize.net to BridgePay migration
• Various fixes, improvements, and enhancements across the platform.

Housekeeping improvements:

1. New field “Show housekeeping notes for departing reservations”.
2. Housekeeping schedule now shows DEPARTING / ARRIVING / STAY OVER instead of IN HOUSE / ARRIVING
3. The housekeeping schedule now prints better. We removed some of the padding per row, so it’s more condensed.

Missed last month?